KB User's Guide - Explanation of User Types and Access Levels
Last updated on 2024-09-03
This document provides a broad overview of the different types of live site users in the KB, their access level, and how it relates to what content they can see.- Group: KB User's Guide
- Views this week: 43
- Total views: 36714
KB User's Guide - Understanding Access to Documents
Last updated on 2024-07-15
The purpose of this document is to outline the many ways in which a document can be made available to certain (or all) audiences within the Knowledgebase (KB) system. There are several options that require specific setup and settings to make ...- Group: KB User's Guide
- Views this week: 33
- Total views: 8388
KB User's Guide - General Info - Table of Contents
Last updated on 2023-08-14
Clicking on any link on this page will lead you to the KB User's Guide KB subsite. Once on the subsite, you may continue to search for documents and advanced search features to find what you need.- Group: KB User's Guide
- Views this week: 31
- Total views: 81500
KB Author Training - Overview
Last updated on 2023-02-28
This document contains an overview and a table of contents for the 'KB Author Training' series of documents.- Group: KB User's Guide
- Views this week: 49
- Total views: 50290
KB User's Guide - Documents Tab - Create a Table of Contents
Last updated on 2025-01-02
A custom KB plugin allows you to easily generate a table of contents at the top of your document, allowing users to easily navigate to sections within. Note: the table of contents will use any Headings (Heading 2, Heading 3, h2, h3, etc.) that you ...- Group: KB User's Guide
- Views this week: 23
- Total views: 9598
KB User's Guide - Documents Tab - Demo - Up, Previous, Next - Page One
Last updated on 2025-06-02
This document demonstrates the use of the Up, Previous, and Next functionality. This document is the first page in a series of four documents. This could serve as the Table of Contents or top most document in the document tree.- Group: KB User's Guide
- Views this week: 29
- Total views: 35437
KB User's Guide - General Info - How to Create Accessible Documents
Last updated on 2024-07-24
This documents will go over several of the different methods and standards used to make written documentation as accessible as possible.- Group: KB User's Guide
- Views this week: 49
- Total views: 19167
KB User's Guide - General Info - Checking KB Documents for Accessibility
Last updated on 2023-11-20
This document provides information and resources for verifying that the content of your KB documents is accessible for your end users.- Group: KB User's Guide
- Views this week: 19
- Total views: 34818
KB User's Guide - Documents Tab - TinyMCE Accessibility Checker
Last updated on 2023-10-23
This document provides information on the TinyMCE editor's accessibility checker and how it checks for and fixes any possible issues within a document.- Group: KB User's Guide
- Views this week: 33
- Total views: 14740
KB User's Guide - Settings Tab - SEO Description for the Internal and External Sites
Last updated on 2023-06-13
When it comes to optimizing your site for optimal SERP (search engine results page) performance, the content of your internal and/ or external site's SEO (search engine optimization) description are a crucial component that users evaluate when ...- Group: KB User's Guide
- Views this week: 24
- Total views: 28358
KB User's Guide - Documents Tab - Demo - Up, Previous, Next - Page Four
Last updated on 2022-07-13
This document demonstrates the use of the Up, Previous, and Next functionality. This is the fourth document in the series of four documents.- Group: KB User's Guide
- Views this week: 12
- Total views: 28882
KB User's Guide - Documents Tab - Demo - Up, Previous, Next - Page Two
Last updated on 2022-07-13
This document demonstrates the use of the Up, Previous, and Next functionality. This is the second page in the series of four documents.- Group: KB User's Guide
- Views this week: 14
- Total views: 30156
KB User's Guide - Documents Tab - Demo - Up, Previous, Next - Page Three
Last updated on 2022-07-13
This document demonstrates the use of the Up, Previous, and Next functionality. This is the third document in the series of four documents.- Group: KB User's Guide
- Views this week: 25
- Total views: 29519
KnowledgeBase (KB) Training
Last updated on 2021-11-03
This document is the first in a series of documents teaching people how to use the KnowledgeBase.- Group: KB User's Guide
- Views this week: 27
- Total views: 29916
KB User's Guide - Document Edit Screen (Beta) Overview
Last updated on 2025-06-26
This document provides users of the KnowledgeBase with a general introduction to the new document edit screen. This new interface is currently available to early adopters and will eventually replace the original edit screen.- Group: KB User's Guide
- Views this week: 55
- Total views: 639
KB User's Guide - Documents Tab - Document Style Guidelines
Last updated on 2025-02-25
This style guide lists a set of standards for design and writing of KB documents. This document defines the standards and conventions used in KB User's Guide Documents. These guidelines are provided to ensure that all documents use the same style, ...- Group: KB User's Guide
- Views this week: 63
- Total views: 75377
KB User's Guide - Documents Tab - TinyMCE 'To The Top' Plugin
Last updated on 2024-02-14
This document explains the 'To The Top' plugin in the TinyMCE editor.- Group: KB User's Guide
- Views this week: 17
- Total views: 6724
KB Author Training - Title, Keywords, and Summary Fields
Last updated on 2023-10-16
This training document provides detailed information about the Title, Keywords, and Summary fields in the editor. It includes training exercises demonstrating the functionality of fields. For detailed information about other aspects of the editor, ...- Group: KB User's Guide
- Views this week: 28
- Total views: 39907
KB User's Guide - Training - Tour of a KnowledgeBase (KB) Site
Last updated on 2024-07-02
Users who access your published KB content will do so by visiting your "live site". This document describes both the standard and optional elements that appear on your live site, particularly your homepage.- Group: KB User's Guide
- Views this week: 14
- Total views: 32649
KB User's Guide - Documents Tab - Document Searching and Sorting
Last updated on 2023-10-09
The Documents tab includes many ways to search for documents.- Group: KB User's Guide
- Views this week: 26
- Total views: 39993
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