Results: 1-20 of 23

KB User's Guide - Understanding Access to Documents

The purpose of this document is to outline the many ways in which a document can be made available to certain (or all) audiences within the Knowledgebase (KB) system. There are several options that require specific setup and settings to make ...

• Group: KB User's Guide
• Views this week: 141
• Total views: 12711

ID: 135986

KB User's Guide - Explanation of User Types and Access Levels

This document provides a broad overview of the different types of live site users in the KB, their access level, and how it relates to what content they can see.

• Group: KB User's Guide
• Views this week: 114
• Total views: 41671

ID: 36826

KB User's Guide - General Info - Table of Contents

Clicking on any link on this page will lead you to the KB User's Guide KB subsite. Once on the subsite, you may continue to search for documents and advanced search features to find what you need.

• Group: KB User's Guide
• Views this week: 131
• Total views: 86124

ID: 5233

KB Author Training - Overview

This document contains an overview and a table of contents for the 'KB Author Training' series of documents.

• Group: KB User's Guide
• Views this week: 93
• Total views: 56088

ID: 23277

KB User's Guide - Documents Tab - Create a Table of Contents

A custom KB plugin allows you to easily generate a table of contents at the top of your document, allowing users to easily navigate to sections within. Note: the table of contents will use any Headings (Heading 2, Heading 3, h2, h3, etc.) that you ...

• Group: KB User's Guide
• Views this week: 85
• Total views: 12778

ID: 36923

KB User's Guide - General Info - Checking KB Documents for Accessibility

This document provides information and resources for verifying that the content of your KB documents is accessible for your end users.

• Group: KB User's Guide
• Views this week: 107
• Total views: 38406

ID: 85611

KnowledgeBase (KB) Training

This document is the first in a series of documents teaching people how to use the KnowledgeBase.

• Group: KB User's Guide
• Views this week: 69
• Total views: 32966

ID: 15354

KB User's Guide - Documents Tab - Cloning a Document with the "Save As..." Button

With the appropriate permissions, the Save As... button allows you to save an existing document as a brand new document, no matter the status of the original document.

• Group: KB User's Guide
• Views this week: 62
• Total views: 29062

ID: 5975

KB User's Guide - Documents Tab - TinyMCE Accessibility Checker

This document provides information on the TinyMCE editor's accessibility checker and how it checks for and fixes any possible issues within a document.

• Group: KB User's Guide
• Views this week: 122
• Total views: 18390

ID: 116740

KB User's Guide - General Info - How to Create Accessible Documents

This documents will go over several of the different methods and standards used to make written documentation as accessible as possible.

• Group: KB User's Guide
• Views this week: 160
• Total views: 24110

ID: 112389

KB User's Guide - Settings Tab - SEO Description for the Internal and External Sites

When it comes to optimizing your site for optimal SERP (search engine results page) performance, the content of your internal and/ or external site's SEO (search engine optimization) description are a crucial component that users evaluate when ...

• Group: KB User's Guide
• Views this week: 85
• Total views: 30723

ID: 36829

KB User's Guide - API - Articles

This document provides information in the Articles API for the KnowledgeBase.

• Group: KB User's Guide
• Views this week: 123
• Total views: 40351

ID: 69510

KB User's Guide - Documents Tab - TinyMCE 'To The Top' Plugin

This document explains the 'To The Top' plugin in the TinyMCE editor.

• Group: KB User's Guide
• Views this week: 93
• Total views: 9220

ID: 135308

KB User's Guide - Document Edit Screen Overview

This document provides users of the KnowledgeBase with a general introduction to the new document edit screen. This new interface is available to all groups as of September 18, 2025 and will eventually replace the original edit screen.

• Group: KB User's Guide
• Views this week: 152
• Total views: 6302

ID: 150385

KB User's Guide - Settings Tab - Searching / Sorting Options

KB admins can customize their site's searching and sorting options to meet their user's needs. This document will walk you through each of the features and show what they look like on your live site.

• Group: KB User's Guide
• Views this week: 118
• Total views: 42771

ID: 5342

KB User's Guide - Documents Tab - Overview of Classic Editor Fields and Settings

This document gives an overview of each field on the document creating/editing form. The Title, Keywords, Summary and Body fields are required.

• Group: KB User's Guide
• Views this week: 306
• Total views: 149521

ID: 5238

KB User's Guide - Documents Tab - Using the Include Doc Feature to Restrict Content

This document will show you how to create a document that is restricted to a subset of your internal users. We will then show you how to embed the document with restricted content into a "container" document which is intended for general consumption.

• Group: KB User's Guide
• Views this week: 94
• Total views: 36222

ID: 5236

KB User's Guide - Training - Tour of a KnowledgeBase (KB) Site

Users who access your published KB content will do so by visiting your "live site". This document describes both the standard and optional elements that appear on your live site, particularly your homepage.

• Group: KB User's Guide
• Views this week: 67
• Total views: 35440

ID: 15355

KB Author Training - Title, Keywords, and Summary Fields

This training document provides detailed information about the Title, Keywords, and Summary fields in the editor. It includes training exercises demonstrating the functionality of fields. For detailed information about other aspects of the editor, ...

• Group: KB User's Guide
• Views this week: 103
• Total views: 43853

ID: 23189

KB User's Guide - Documents Tab - Creating a KB Document from Microsoft Office or Google Docs

This document explains the available methods for creating a KB document from content drafted in Microsoft Word or Google Docs.

• Group: KB User's Guide
• Views this week: 122
• Total views: 38584

ID: 21357