KnowledgeBase User's Guide Search Results

Knowledgebase User's Guide - Contact and Support Information

This document outlines how you can get support and help from the Knowledgebase team while creating or updating your documents. Please Note: Our hours of operation for support are M-F, 8 a.m. - 4:30 p.m. (excluding holidays).

• Group: KB User's Guide
• Views this week: 85
• Total views: 17189

ID: 127188

KB Users Guide - General Info - New KnowledgeBase (KB) Space Creation Questionnaire

University of Wisconsin - Madison faculty and staff may request a KB space of their own, free of charge. For an idea of the overall look and feel of a KB site, please see our UW Demo Site. We have a questionnaire that we'd like UW faculty/ staff to ...

• Group: KB User's Guide
• Views this week: 76
• Total views: 48862

ID: 13301

KB User's Guide - Explanation of User Types and Access Levels

This document provides a broad overview of the different types of live site users in the KB, their access level, and how it relates to what content they can see.

• Group: KB User's Guide
• Views this week: 89
• Total views: 40541

ID: 36826

KB User's Guide - Documents Tab - Using the Campus Access Setting to Protect Content

The Campus Access field allows individual documents to be put behind a general campus login (e.g. user is required to have valid campus login credentials) and therefore not accessible to the general public.

• Group: KB User's Guide
• Views this week: 134
• Total views: 45361

ID: 43893

KB User's Guide - Understanding Access to Documents

The purpose of this document is to outline the many ways in which a document can be made available to certain (or all) audiences within the Knowledgebase (KB) system. There are several options that require specific setup and settings to make ...

• Group: KB User's Guide
• Views this week: 95
• Total views: 11753

ID: 135986

KB User's Guide - Transitioning Group Authorization Rules for Workday (UW-Madison) [Campus login required]

This document describes the process for migrating away from Group Authorization rules that rely on the wiscEduUDDS attribute, which is required to keep your rules functioning correctly after UDDS is retired on June 23, 2025.

• Group: KB User's Guide
• Views this week: 0
• Total views: 9

ID: 150182

KB User's Guide - API - Available APIs

This document outlines all of the currently available APIs for the KnowledgeBase.

• Group: KB User's Guide
• Views this week: 76
• Total views: 34333

ID: 71945

KB User's Guide - Users Tab - Viewing, Updating and Deleting Users

This document explains how to modify or update information for an existing user in the KB Admin Tools, and what to do if a user needs to be removed.

• Group: KB User's Guide
• Views this week: 114
• Total views: 40568

ID: 5340

KB User's Guide - Users Tab - Adding a User

This document explains how to add a user to your KB and grant them permissions consistent with your workflow.

• Group: KB User's Guide
• Views this week: 170
• Total views: 64357

ID: 5338

KB User's Guide - Documents Tab - Embedding user specific content in KB documents (HTML editor only)

This feature allows authors to embed, in one document, content meant for specific individual users (e.g. allows a block of text to be visible only to a specified user who is a fully authorized internal user). When the activated document is rendered ...

• Group: KB User's Guide
• Views this week: 57
• Total views: 31162

ID: 20307

KB User's Guide - Documents Tab - Validation Tools

This document explains how to use some of the document validation tools provided in KB Admin Tools for document editing.

• Group: KB User's Guide
• Views this week: 96
• Total views: 35454

ID: 5241

KB User's Guide - Documents Tab - Moving a Document to the Trash

While archiving is the main way to retire an unneeded document, there are instances where moving it to the trash may be more appropriate—for example, if the document was created for testing purposes, or if it was a duplicate.

• Group: KB User's Guide
• Views this week: 125
• Total views: 40073

ID: 5724

KB User's Guide - Documents Tab - Custom URL Field

You may assign a custom URL for each new document based on its title. Using short, memorable URLs makes it easier for visitors to find and share your content. While the document title remains designed for display and human readability, its custom ...

• Group: KB User's Guide
• Views this week: 111
• Total views: 39372

ID: 52054

KB User's Guide - Documents Tab - Transfer Ownership of One or Multiple Documents

This document explains how to transfer document ownership from one user to another via the Documents tab by either editing an individual document to reassign ownership, or by performing a Batch Update to reassign many documents at once.

• Group: KB User's Guide
• Views this week: 96
• Total views: 24706

ID: 92831

KB User's Guide - Assessment Tab - Dropbox

This document describes how KB Admins can create a dropbox for their internal users (e.g. trainees, students, etc.) to upload files to.

• Group: KB User's Guide
• Views this week: 77
• Total views: 18751

ID: 6272

KB User's Guide - Users Tab - Remove User from the System

This document explains the behavior of the Remove User from the System button on the Users tab in the KB Admin Tools.

• Group: KB User's Guide
• Views this week: 74
• Total views: 31922

ID: 15207

KB User's Guide - Stats Tab - Document Views by User

Should there be an occasion where KB admins need to know which of their group members has viewed a document in their internal KB site, the Document Views by User function will prove most useful. This document will show you how to use the filters to ...

• Group: KB User's Guide
• Views this week: 50
• Total views: 30714

ID: 22314

KB User's Guide - Users Tab - User Access Groups

This document describes how to set up and use User Access Groups.

• Group: KB User's Guide
• Views this week: 116
• Total views: 49845

ID: 6691

KB User's Guide - Users Tab - Remove User from This Group

This document explains the behavior of the Remove User from This Group button on the Users tab in the KB Admin Tools.

• Group: KB User's Guide
• Views this week: 75
• Total views: 32231

ID: 15205

KB User's Guide - Documents Tab - TinyMCE Shorthand Codes

This document explains how to use shorthand codes in the TinyMCE editor to quickly insert LinkDocs, IncludeDocs, and attachments, or to look up users.

• Group: KB User's Guide
• Views this week: 66
• Total views: 17261

ID: 114323