Results: 1–20 of 233

KB User's Guide - Users Tab - Viewing, Updating and Deleting Users

This document explains how to modify or update information for an existing user in the KB Admin Tools, and what to do if a user needs to be removed.

• Group: KB User's Guide
• Views this week: 144
• Total views: 48196

ID: 5340

KB User's Guide - Users Tab - Remove User from the System

This document explains the behavior of the Remove User from the System button on the Users tab in the KB Admin Tools.

• Group: KB User's Guide
• Views this week: 114
• Total views: 37163

ID: 15207

KB User's Guide - Users Tab - Adding a User to your Group

This document explains how to add a user to your KB and grant them permissions consistent with your workflow.

• Group: KB User's Guide
• Views this week: 224
• Total views: 75833

ID: 5338

KB User's Guide - Users Tab - User Access Groups

This document describes how to create, edit and use User Access Groups.

• Group: KB User's Guide
• Views this week: 182
• Total views: 59014

ID: 6691

KB User's Guide - Users Tab - Overview of User Permissions

This document explains each of the user permissions found under the Users tab.

• Group: KB User's Guide
• Views this week: 125
• Total views: 14597

ID: 142708

KB User's Guide - Settings Tab - Searching / Sorting Options

KB admins can customize their site's searching and sorting options to meet their user's needs. This document will explain each of the features and show what they look like on your live site.

• Group: KB User's Guide
• Views this week: 169
• Total views: 50030

ID: 5342

KB User's Guide - Users Tab - Remove User from This Group

This feature streamlines user access management by allowing KB admins to efficiently maintain group memberships, reduce unnecessary access permissions, and ensure users remain associated with the correct default group when changes are made. This ...

• Group: KB User's Guide
• Views this week: 133
• Total views: 37644

ID: 15205

KB User's Guide - Documents Tab - Embedding user specific content in KB documents (HTML editor only)

This feature allows authors to embed, in one document, content meant for specific individual users (e.g. allows a block of text to be visible only to a specified user who is a fully authorized internal user). When the activated document is rendered ...

• Group: KB User's Guide
• Views this week: 105
• Total views: 36081

ID: 20307

KB User's Guide - Users Tab - Group Authorization

This document explains how to set up User Group Authorization rules. These rules automatically grant a selected group either read-only access to your live internal KB site or read-and-write access to specific KB documents.

• Group: KB User's Guide
• Views this week: 173
• Total views: 50964

ID: 22116

KB User's Guide - Documents Tab - Moving a Document to the Trash

While archiving is the main way to retire an unneeded document, there are instances where moving it to the trash may be more appropriate—for example, if the document was created for testing purposes, or if it was a duplicate.

• Group: KB User's Guide
• Views this week: 144
• Total views: 47067

ID: 5724

KB User's Guide - Documents Tab - Custom URL Field

You may assign a custom URL for each new document based on its title. Using short, memorable URLs makes it easier for visitors to find and share your content. While the document title remains designed for display and human readability, its custom ...

• Group: KB User's Guide
• Views this week: 180
• Total views: 46847

ID: 52054

KB User's Guide - Documents Tab - Transfer Ownership of One or Multiple Documents

This document explains how to transfer document ownership from one user to another, either by editing an individual document to reassign ownership, or, by performing a Batch Update to reassign many documents at once.

• Group: KB User's Guide
• Views this week: 117
• Total views: 30552

ID: 92831

KB User's Guide - Stats Tab - Document Views by User

If KB groups admins need to determine which members of their group have viewed a document on their internal KB site, the Document Views by User feature provides this information. Here, we explain how to use the available filters to generate the ...

• Group: KB User's Guide
• Views this week: 71
• Total views: 34121

ID: 22314

KB User's Guide - Documents Tab - Overview of Document Settings

This document gives an overview of the section settings contained in the right side panel of the document edit screen.

• Group: KB User's Guide
• Views this week: 138
• Total views: 10783

ID: 154863

KB User's Guide - Users Tab - Search and Display Filters on the Existing Users Screen

These filters provide Group admins enhanced granularity, visibility, and control when managing users.

• Group: KB User's Guide
• Views this week: 142
• Total views: 40602

ID: 127

KB User's Guide - Documents Tab - Using the Include Doc Feature to Restrict Content

This document explains how to create content restricted to a specific subset of internal users. It also demonstrates how to safely embed that restricted content within a general-audience container document.

• Group: KB User's Guide
• Views this week: 93
• Total views: 40245

ID: 5236

KB User's Guide - Settings Tab - CSS for Full View

This document explains how fields in the Layout screen can be used to modify the look and feel of a KB site.

• Group: KB User's Guide
• Views this week: 114
• Total views: 46210

ID: 12075