KnowledgeBase User's Guide Search Results

KB User's Guide - Documents Tab - Batch Transfer

This document will show you how to efficiently transfer your documents to another KB group space. Full Publish rights are required in both KB spaces to make Batch Transfers . If you do not have Admin access to both KB sites, contact us at kb-team ...

• Group: KB User's Guide
• Views this week: 104
• Total views: 52293

ID: 29768

2020 KnowledgeBase (KB) User Group Meeting

Please see session descriptions for our 2020 KB User Group Meeting below.

• Group: KB User's Guide
• Views this week: 52
• Total views: 22155

ID: 104232

KB User's Guide - Assessment Tab - Quiz/Survey Results: Deleting Results

Those creating quizzes or surveys can test on the live sites before releasing them to customers. Follow the steps below to delete results that do not pertain to your quiz or survey results set.

• Group: KB User's Guide
• Views this week: 62
• Total views: 31077

ID: 64155

KB User's Guide - Documents Tab - Reviewing Expiring Documents

This document explains how to track expiring documents and ensure that they are reviewed prior to expiration.

• Group: KB User's Guide
• Views this week: 58
• Total views: 19796

ID: 12072

KB User's Guide - Live Sites - Suggest a Document Link

End users viewing your published KB content will be able to click a link or button to "Suggest a Document," which is intended for instances where they could not find the content they were looking for. Please see below for additional information on ...

• Group: KB User's Guide
• Views this week: 48
• Total views: 34445

ID: 14862

KB User's Guide - Documents Tab - Suggest a Document Link - How to disable Suggest a Document links

Instructions for how to turn off or disable the Suggest a Document links.

• Group: KB User's Guide
• Views this week: 50
• Total views: 32869

ID: 21985

KB User's Guide - Users Tab - Overview of User Permissions

This document explains each of the user permissions found under the Users tab.

• Group: KB User's Guide
• Views this week: 68
• Total views: 7740

ID: 142708

KB User's Guide - User Training: How to Guide Those Visiting Your Live KB Site

This document describes how your users can find the documents they seek.

• Group: KB User's Guide
• Views this week: 55
• Total views: 34081

ID: 15356

KB User's Guide - Users Tab - Updating a User's Default KB Group Space via the Users Tab

This document demonstrate how Group Space Admin, who has access to the Users Tab, can update the Default Group Space of a user in their own Group Space. Use Case : A KB Admin from Group Space A grants access to an user who still has access to Group ...

• Group: KB User's Guide
• Views this week: 71
• Total views: 34324

ID: 5961

KB User's Guide - Users Tab - User Lacks Permissions or Cannot Log Into KB Admin Tools

This document describes what to do if a user reports that they are not getting the correct level of access when they are logged into the KB Admin Tools, or if they report that they are being redirected to the external KB after logging in.

• Group: KB Process
• Views this week: 32
• Total views: 9939

ID: 106850

KB User's Guide - Training - Tour of a KnowledgeBase (KB) Site

Users who access your published KB content will do so by visiting your "live site". This document describes both the standard and optional elements that appear on your live site, particularly your homepage.

• Group: KB User's Guide
• Views this week: 59
• Total views: 34549

ID: 15355

2025 KnowledgeBase (KB) User Group Meeting

Our annual KB User Group Meeting will take place the week of August 4-8. We will host a week of virtual sessions spanning a range of topics related to the KB, including content strategy, accessibility, process improvements, and more.

• Group: KB User's Guide
• Views this week: 58
• Total views: 2939

ID: 153749

KB User's Guide - Creating a Group Authorization Rule with Person API Workday Data [Campus login required]

This document describes how to update your Group Authorization rules directly in the KB (without using a Manifest group).

• Group: KB User's Guide
• Views this week: 0
• Total views: 8

ID: 150992

KB User's Guide - Settings Tab - Enable the Email Listener Form

This document describes how to add an optional form to your KB live site that can be used by end users to submit questions or issues to a specified support address.

• Group: KB User's Guide
• Views this week: 54
• Total views: 29083

ID: 36927

KB User's Guide - KnowledgeBase Service Roadmap [Campus login required]

We are continually working to maintain and improve the UW KnowledgeBase service. Please see the table below for an overview of the projects we are working on in the current fiscal year.

• Group: KB User's Guide
• Views this week: 0
• Total views: 0

ID: 155387

KB User's Guide - Document Edit Screen Overview

This document provides users of the KnowledgeBase with a general introduction to the new document edit screen. This new interface is available to all groups as of September 18, 2025 and will eventually replace the original edit screen.

• Group: KB User's Guide
• Views this week: 102
• Total views: 4907

ID: 150385

KB User's Guide - Documents Tab - Viewing Who Last Updated a Document

The Last Updater attribute captures the user who most recently edited or published a document. This is useful in spaces where authors other than the owner may be responsible for making changes, or when other users are responsible for publishing.

• Group: KB User's Guide
• Views this week: 55
• Total views: 28490

ID: 18954

KB User's Guide - Unique Keywords

This document explains how to view a list of unique keywords used in your documents in the KB Admin Tools and on the live site.

• Group: KB User's Guide
• Views this week: 59
• Total views: 33119

ID: 15229

KB User's Guide - Documents Tab - Archived Documents

This document will discuss how to access and manage archived documents.

• Group: KB User's Guide
• Views this week: 79
• Total views: 36193

ID: 36821

KB User's Guide - Documents Tab - Restoring a deleted document

Once a KB doc has been deleted, only someone with "Publish" rights can restore that KB doc back. This doc explains how to restore a deleted doc.

• Group: KB User's Guide
• Views this week: 64
• Total views: 32974

ID: 20682