KnowledgeBase User's Guide Search Results

KB User's Guide - Documents Tab - Batch Transfer

This document will show you how to efficiently transfer your documents to another KB group space. Full Publish rights are required in both KB spaces to make Batch Transfers . If you do not have Admin access to both KB sites, contact us at kb-team ...

• Group: KB User's Guide
• Views this week: 209
• Total views: 49628

ID: 29768

2020 KnowledgeBase (KB) User Group Meeting

Please see session descriptions for our 2020 KB User Group Meeting below.

• Group: KB User's Guide
• Views this week: 97
• Total views: 21347

ID: 104232

KB User's Guide - Assessment Tab - Quiz/Survey Results: Deleting Results

Those creating quizzes or surveys can test on the live sites before releasing them to customers. Follow the steps below to delete results that do not pertain to your quiz or survey results set.

• Group: KB User's Guide
• Views this week: 91
• Total views: 30100

ID: 64155

KB User's Guide - Documents Tab - Reviewing Expiring Documents

This document explains how to track expiring documents and ensure that they are reviewed prior to expiration.

• Group: KB User's Guide
• Views this week: 147
• Total views: 18135

ID: 12072

KB User's Guide - Live Sites - Suggest a Document Link

End users viewing your published KB content will be able to click a link or button to "Suggest a Document," which is intended for instances where they could not find the content they were looking for. Please see below for additional information on ...

• Group: KB User's Guide
• Views this week: 117
• Total views: 33355

ID: 14862

KB User's Guide - Documents Tab - Suggest a Document Link - How to disable Suggest a Document links

Instructions for how to turn off or disable the Suggest a Document links.

• Group: KB User's Guide
• Views this week: 116
• Total views: 31814

ID: 21985

KB User's Guide - Users Tab - Overview of User Permissions

This document explains each of the user permissions found under the Users tab.

• Group: KB User's Guide
• Views this week: 170
• Total views: 5601

ID: 142708

KB User's Guide - User Training: How to Guide Those Visiting Your Live KB Site

This document describes how your users can find the documents they seek.

• Group: KB User's Guide
• Views this week: 111
• Total views: 32458

ID: 15356

KB User's Guide - Users Tab - Updating a User's Default KB Group Space via the Users Tab

This document demonstrate how Group Space Admin, who has access to the Users Tab, can update the Default Group Space of a user in their own Group Space. Use Case : A KB Admin from Group Space A grants access to an user who still has access to Group ...

• Group: KB User's Guide
• Views this week: 120
• Total views: 33091

ID: 5961

KB User's Guide - Users Tab - User Lacks Permissions or Cannot Log Into KB Admin Tools

This document describes what to do if a user reports that they are not getting the correct level of access when they are logged into the KB Admin Tools, or if they report that they are being redirected to the external KB after logging in.

• Group: KB Process
• Views this week: 52
• Total views: 9479

ID: 106850

KB User's Guide - Training - Tour of a KnowledgeBase (KB) Site

Users who access your published KB content will do so by visiting your "live site". This document describes both the standard and optional elements that appear on your live site, particularly your homepage.

• Group: KB User's Guide
• Views this week: 114
• Total views: 33335

ID: 15355

2025 KnowledgeBase (KB) User Group Meeting

Our annual KB User Group Meeting will take place the week of August 4-8. We will host a week of virtual sessions spanning a range of topics related to the KB, including content strategy, accessibility, process improvements, and more.

• Group: KB User's Guide
• Views this week: 384
• Total views: 1467

ID: 153749

KB User's Guide - Settings Tab - Enable the Email Listener Form

This document describes how to add an optional form to your KB live site that can be used by end users to submit questions or issues to a specified support address.

• Group: KB User's Guide
• Views this week: 103
• Total views: 27635

ID: 36927

KB User's Guide - Understanding the New Semantic Search Engine

This document describes how the new semantic search engine works and how it compares to the traditional keyword/title search engine.

• Group: KB User's Guide
• Views this week: 474
• Total views: 6686

ID: 142365

KB User's Guide - Semantic Search FAQ

This document answers some common questions about the new "semantic" search engine for the KB and how it compares to the original native search.

• Group: KB User's Guide
• Views this week: 135
• Total views: 3951

ID: 142333

KB User's Guide - Enabling Semantic Search for Your KB Site(s)

Learn how to enable the semantic search engine for your KB site.

• Group: KB User's Guide
• Views this week: 123
• Total views: 123

ID: 154469

KB User's Guide - API - Site Banners

This document provides information for the Site Banners API for the KnowledgeBase.

• Group: KB User's Guide
• Views this week: 145
• Total views: 25743

ID: 86187

KB User's Guide - Using the UDDS Mapping Tool [Campus login required]

This document describes how to use the UDDS Mapping Tool to determine which Workday Supervisory Org (Sup Org) or Cost Center most closely matches the UDDS code you were previously using for KB Group Authorization rules.

• Group: KB User's Guide
• Views this week: 0
• Total views: 2

ID: 150991

KB User's Guide - General Info - Live Search Results Screen and Its Features

After performing a Search, a Search Results table appears on your screen. The Search Results table is properly marked for accessibility. This document will discuss what happens when a search is performed, the features that appear on the results ...

• Group: KB User's Guide
• Views this week: 215
• Total views: 46388

ID: 15404

KB User's Guide - API - Articles

This document provides information in the Articles API for the KnowledgeBase.

• Group: KB User's Guide
• Views this week: 282
• Total views: 37814

ID: 69510