KB User's Guide - Documents Tab - Reviewing Expiring Documents
Last updated on 2023-04-25
This document explains how to track expiring documents and ensure that they are reviewed prior to expiration.- Group: KB User's Guide
- Views this week: 51
- Total views: 12731
KB User's Guide - Documents Tab - KB Custom Class Names
Last updated on 2022-12-08
This document lists KB custom tags for your reference. If an author inadvertently uses a class name that the KB uses for custom tags (e.g. class="internal"), it will have unintended results in the KB document. The following is a reference point for ...- Group: KB User's Guide
- Views this week: 60
- Total views: 23434
KB User's Guide - Documents Tab - Document Information Table Live Site
Last updated on 2022-08-25
The document information table summarizes basic information about KB document data. The data is neatly organized in a table at the bottom of each document making finding and working with particular data easier.- Group: KB User's Guide
- Views this week: 77
- Total views: 13758
KB User's Guide - Live Sites - Suggest a Document Link
Last updated on 2022-07-20
End users viewing your published KB content will be able to click a link or button to "Suggest a Document," which is intended for instances where they could not find the content they were looking for. Please see below for additional information on ...- Group: KB User's Guide
- Views this week: 59
- Total views: 28281
KB User's Guide - Documents Tab - TinyMCE Shorthand Codes
Last updated on 2022-04-05
This document explains how to use shorthand codes in the TinyMCE editor to quickly insert LinkDocs, IncludeDocs, and attachments, or to look up users.- Group: KB User's Guide
- Views this week: 69
- Total views: 11275
KB User's Guide - Documents Tab - Suggest a Document Link - How to disable Suggest a Document links
Last updated on 2021-06-01
Instructions for how to turn off or disable the Suggest a Document links.- Group: KB User's Guide
- Views this week: 53
- Total views: 27563
KB User's Guide - Users Tab - User Lacks Permissions or Cannot Log Into KB Admin Tools
Last updated on 2022-03-08
This document describes what to do if a user reports that they are not getting the correct level of access when they are logged into the KB Admin Tools, or if they report that they are being redirected to the external KB after logging in.- Group: KB Process
- Views this week: 48
- Total views: 6978
KB User's Guide - User Training: How to Guide Those Visiting Your Live KB Site
Last updated on 2023-12-04
This document describes how your users can find the documents they seek.- Group: KB User's Guide
- Views this week: 64
- Total views: 27564
KB User's Guide - Users Tab - Updating a User's Default KB Group Space via the Users Tab
Last updated on 2023-08-07
This document demonstrate how Group Space Admin, who has access to the Users Tab, can update the Default Group Space of a user in their own Group Space. Use Case : A KB Admin from Group Space A grants access to an user who still has access to Group ...- Group: KB User's Guide
- Views this week: 60
- Total views: 28095
KB User's Guide - Stats Tab - Docs by Helpfulness Link and Scores
Last updated on 2023-08-21
This document describes how to view helpfulness score logs in the KB Admin Tools, as well as how to reset/purge these scores for documents on your KB site- Group: KB User's Guide
- Views this week: 53
- Total views: 29072
KB User’s Guide - Settings Tab - Apply a custom homepage layout
Last updated on 2024-03-05
Learn how to use a custom layout to change the look and feel of your site’s homepage.- Group: KB User's Guide
- Views this week: 59
- Total views: 6193
KB User's Guide - General Info - Internal and External Live Sites
Last updated on 2023-11-20
This document will discuss the differences in the appearance of live KnowledgeBase sites.- Group: KB User's Guide
- Views this week: 74
- Total views: 27641
2024 KnowledgeBase (KB) User Group Meeting
Last updated on 2024-08-12
Our annual KB User Group Meeting will take place the week of July 29-August 2, 2024. We will host a week of virtual sessions spanning a range of topics related to the KB, including content strategy, accessibility, process improvements, and more.- Group: KB User's Guide
- Views this week: 166
- Total views: 4729
KB User's Guide - Topics - The Batch Topic Assignment Tool
Last updated on 2023-08-11
This feature allows users to apply or remove individual topics from a set documents, without affecting any other current topic assignments. You may search for a set of documents based on keywords in various fields in the document. Additionally, the ...- Group: KB User's Guide
- Views this week: 89
- Total views: 67087
KB User's Guide - Settings - Updating a Group Contact
Last updated on 2024-09-03
All KB spaces must have a primary contact listed with at least one name and email address, known as the group space contact. This document will show you how to update the group contact field when this role is changing within your unit.- Group: KB User's Guide
- Views this week: 89
- Total views: 24247
KB User's Guide - Documents Tab - Document Style Guidelines
Last updated on 2024-09-03
This style guide lists a set of standards for design and writing of KB documents. This document defines the standards and conventions used in KB User's Guide Documents. These guidelines are provided to ensure that all documents use the same style, ...- Group: KB User's Guide
- Views this week: 175
- Total views: 63207
KB User's Guide - Settings Tab - Blocking IP Addresses
Last updated on 2024-08-27
This document describes how to block specific device IP addresses and IP ranges and prevent them from accessing your KB sites. This is useful if you notice that certain IP addresses are generating spam or performing a large number of irregular ...- Group: KB User's Guide
- Views this week: 77
- Total views: 308
KB User's Guide - Advanced HTML - Create a list of featured links
Last updated on 2024-08-20
Add a group of links in a two column card-style layout within the flow of your document or as their own content module on a custom homepage.- Group: KB User's Guide
- Views this week: 79
- Total views: 5571
KB User's Guide - Settings Tab - Site Footers
Last updated on 2024-08-13
This document explains how you can customize the footer that displays on your internal and external live sites from the Settings tab.- Group: KB User's Guide
- Views this week: 58
- Total views: 3935
KB User's Guide - API - Site Banners
Last updated on 2024-08-13
This document provides information for the Site Banners API for the KnowledgeBase.- Group: KB User's Guide
- Views this week: 60
- Total views: 21397
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