2020 KnowledgeBase (KB) User Group Meeting
Last updated on 2023-07-13
Please see session descriptions for our 2020 KB User Group Meeting below.- Group: KB User's Guide
- Views this week: 18
- Total views: 20594
KB User's Guide - Assessment Tab - Quiz/Survey Results: Deleting Results
Last updated on 2023-05-12
Those creating quizzes or surveys can test on the live sites before releasing them to customers. Follow the steps below to delete results that do not pertain to your quiz or survey results set.- Group: KB User's Guide
- Views this week: 28
- Total views: 29386
KB User's Guide - Documents Tab - Reviewing Expiring Documents
Last updated on 2023-04-25
This document explains how to track expiring documents and ensure that they are reviewed prior to expiration.- Group: KB User's Guide
- Views this week: 42
- Total views: 17045
KB User's Guide - Live Sites - Suggest a Document Link
Last updated on 2022-07-20
End users viewing your published KB content will be able to click a link or button to "Suggest a Document," which is intended for instances where they could not find the content they were looking for. Please see below for additional information on ...- Group: KB User's Guide
- Views this week: 25
- Total views: 32468
KB User's Guide - Documents Tab - TinyMCE Shorthand Codes
Last updated on 2022-04-05
This document explains how to use shorthand codes in the TinyMCE editor to quickly insert LinkDocs, IncludeDocs, and attachments, or to look up users.- Group: KB User's Guide
- Views this week: 41
- Total views: 15148
KB User's Guide - Documents Tab - Suggest a Document Link - How to disable Suggest a Document links
Last updated on 2021-06-01
Instructions for how to turn off or disable the Suggest a Document links.- Group: KB User's Guide
- Views this week: 37
- Total views: 31059
KB User's Guide - Users Tab - Overview of User Permissions
Last updated on 2024-10-01
This document explains each of the user permissions found under the Users tab.- Group: KB User's Guide
- Views this week: 35
- Total views: 4637
KB User's Guide - Users Tab - User Lacks Permissions or Cannot Log Into KB Admin Tools
Last updated on 2022-03-08
This document describes what to do if a user reports that they are not getting the correct level of access when they are logged into the KB Admin Tools, or if they report that they are being redirected to the external KB after logging in.- Group: KB Process
- Views this week: 15
- Total views: 9121
KB User's Guide - User Training: How to Guide Those Visiting Your Live KB Site
Last updated on 2023-12-04
This document describes how your users can find the documents they seek.- Group: KB User's Guide
- Views this week: 38
- Total views: 31674
KB User's Guide - Users Tab - Updating a User's Default KB Group Space via the Users Tab
Last updated on 2023-08-07
This document demonstrate how Group Space Admin, who has access to the Users Tab, can update the Default Group Space of a user in their own Group Space. Use Case : A KB Admin from Group Space A grants access to an user who still has access to Group ...- Group: KB User's Guide
- Views this week: 32
- Total views: 32182
KB User's Guide - Stats Tab - Docs by Helpfulness Link and Scores
Last updated on 2023-08-21
This document describes how to view helpfulness score logs in the KB Admin Tools, as well as how to reset/purge these scores for documents on your KB site- Group: KB User's Guide
- Views this week: 47
- Total views: 33684
KB User’s Guide - Settings Tab - Apply a custom homepage layout
Last updated on 2024-03-05
Learn how to use a custom layout to change the look and feel of your site’s homepage.- Group: KB User's Guide
- Views this week: 36
- Total views: 10414
KB User's Guide - General Info - Internal and External Live Sites
Last updated on 2023-11-20
This document will discuss the differences in the appearance of live KnowledgeBase sites.- Group: KB User's Guide
- Views this week: 23
- Total views: 31171
KB User's Guide - Settings - Updating a Group Contact
Last updated on 2025-06-30
All KB spaces must have a primary contact listed with at least one name and email address, known as the group space contact. This document will show you how to update the group contact field when this role is changing within your unit.- Group: KB User's Guide
- Views this week: 31
- Total views: 28217
KB User's Guide - API - Using JavaScript to Embed KB Content
Last updated on 2025-06-30
This document provides an example of JavaScript that can be used to embed some or all of a KB document in another webpage, such as a page in a WordPress website.- Group: KB User's Guide
- Views this week: 46
- Total views: 30486
KB User's Guide - Document Edit Screen Transition FAQ
Last updated on 2025-06-26
This document answers some common questions about the transition to the new document editing interface in the KB Admin Tools.- Group: KB User's Guide
- Views this week: 82
- Total views: 223
KB User's Guide - Document Edit Screen (Beta) Overview
Last updated on 2025-06-26
This document provides users of the KnowledgeBase with a general introduction to the new document edit screen. This new interface is currently available to early adopters and will eventually replace the original edit screen.- Group: KB User's Guide
- Views this week: 73
- Total views: 267
KB User's Guide - Enabling the Beta Document Edit Screen
Last updated on 2025-06-26
This document describes how to enable the new document edit screen for your KB space.- Group: KB User's Guide
- Views this week: 71
- Total views: 239
KB User's Guide - Using Manifest to Authorize Users for the KB
Last updated on 2025-06-09
This document describes how you can use the UW-Madison Manifest service to provide access to your KB, either to automatically authorize a group of users for your internal KB, or to provision NetIDs for external collaborators that need access.- Group: KB User's Guide
- Views this week: 57
- Total views: 19268
KB User's Guide - Documents Tab - Demo - Up, Previous, Next - Page One
Last updated on 2025-06-02
This document demonstrates the use of the Up, Previous, and Next functionality. This document is the first page in a series of four documents. This could serve as the Table of Contents or top most document in the document tree.- Group: KB User's Guide
- Views this week: 38
- Total views: 35227
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