KB User's Guide - User Training: How to Guide Those Visiting Your Live KB Site
Last updated on 2023-12-04
This document describes how your users can find the documents they seek.- Group: KB User's Guide
- Views this week: 51
- Total views: 37582
KB User's Guide - Assessment Tab - Summary
Last updated on 2023-10-09
The Assessment tab allows you to deliver simple, multiple-choice quizzes, surveys and reviews to trainees or students who have access to your Internal KB Site. These Assessments are primarily intended to assess knowledge prior to classes or exams. ...- Group: KB User's Guide
- Views this week: 44
- Total views: 31415
KB User's Guide - Users Tab - Transfer News Ownership Button
Last updated on 2023-08-08
This document explains the behavior Transfer News Ownership button.- Group: KB User's Guide
- Views this week: 81
- Total views: 35618
KB User's Guide - Users Tab - Updating a User's Default KB Group Space via the Users Tab
Last updated on 2023-08-07
This document demonstrate how Group Space Admin, who has access to the Users Tab, can update the Default Group Space of a user in their own Group Space. Use Case : A KB Admin from Group Space A grants access to an user who still has access to Group ...- Group: KB User's Guide
- Views this week: 74
- Total views: 37969
KB User's Guide - Topics Tab - Enable the Topic Tree Side Menu on your Live Site(s)
Last updated on 2023-08-01
The Topics Tree can be seen in the form of a Topic (Site) Map on your KB internal/ or external sites. For details about how to create topics, please see 5344- Group: KB User's Guide
- Views this week: 56
- Total views: 52764
KB User's Guide - Assessment Tab - Quiz/Survey Results
Last updated on 2023-07-24
The Results screen allows you to see which of your users has completed.- Group: KB User's Guide
- Views this week: 84
- Total views: 42652
2020 KnowledgeBase (KB) User Group Meeting
Last updated on 2023-07-13
Please see session descriptions for our 2020 KB User Group Meeting below.- Group: KB User's Guide
- Views this week: 44
- Total views: 24816
KB User's Guide - Assessment Tab - Quiz/Survey Results: Deleting Results
Last updated on 2023-05-12
Those creating quizzes or surveys can test on the live sites before releasing them to customers. Follow the steps below to delete results that do not pertain to your quiz or survey results set.- Group: KB User's Guide
- Views this week: 66
- Total views: 34378
KB User's Guide - Live Sites - Suggest a Document Link
Last updated on 2022-07-20
End users viewing your published KB content will be able to click a link or button to "Suggest a Document," which is intended for instances where they could not find the content they were looking for. Please see below for additional information on ...- Group: KB User's Guide
- Views this week: 67
- Total views: 37886
KB User's Guide - Documents Tab - Suggest a Document Link - How to disable Suggest a Document links
Last updated on 2021-06-01
Instructions for how to turn off or disable the Suggest a Document links.- Group: KB User's Guide
- Views this week: 57
- Total views: 36274
KB User's Guide - Users Tab - User Lacks Permissions or Cannot Log Into KB Admin Tools
Last updated on 2025-10-22
This document describes what to do if a user reports that they are not getting the correct level of access when they are logged into the KB Admin Tools, or if they report that they are being redirected to the external KB after logging in.- Group: KB Process
- Views this week: 58
- Total views: 12044
2025 KnowledgeBase (KB) User Group Meeting
Last updated on 2025-08-15
Our annual KB User Group Meeting will take place the week of August 4-8. We will host a week of virtual sessions spanning a range of topics related to the KB, including content strategy, accessibility, process improvements, and more.- Group: KB User's Guide
- Views this week: 99
- Total views: 6197
KB User's Guide - Settings Tab - Enable the Email Listener Form
Last updated on 2024-06-07
This document describes how to add an optional form to your KB live site that can be used by end users to submit questions or issues to a specified support address.- Group: KB User's Guide
- Views this week: 65
- Total views: 32827
KB User's Guide - Documents Tab - Left Navigation Bar Links
Last updated on 2026-04-17
This document describes the pages linked from the side navigation under the Documents tab in the KB Admin Tools.- Group: KB User's Guide
- Views this week: 131
- Total views: 65954
KB User's Guide - Documents Tab - Overview of Document Settings
Last updated on 2026-04-17
This document gives an overview of the settings contained in the side panel of the document edit screen.- Group: KB User's Guide
- Views this week: 138
- Total views: 7760
KB User's Guide - Training - Author Training
Last updated on 2026-04-17
This document will help a brand new user get started with the KB and document creation.- Group: KB User's Guide
- Views this week: 100
- Total views: 37332
KB User's Guide - General Info - Table of Contents
Last updated on 2026-04-17
Clicking on any link on this page will lead you to the KB User's Guide KB subsite. Once on the subsite, you may continue to search for documents and advanced search features to find what you need.- Group: KB User's Guide
- Views this week: 123
- Total views: 90021
KB User's Guide - Documents Tab - IncludeDoc and Dynamic Web Page Content
Last updated on 2026-04-03
The KB's IncludeDoc feature is a powerful way to embed content without duplicating it. This document describes how to use the KB's IncludeDoc feature to embed KB documents, portions of a document, or external web pages into another KB document.- Group: KB User's Guide
- Views this week: 120
- Total views: 57141
KB User's Guide - Creating a Group Authorization Rule with Person API Workday Data [Campus login required]
Last updated on 2026-03-31
This document describes how to update your Group Authorization rules directly in the KB (without using a Manifest group).- Group: KB User's Guide
- Views this week: 0
- Total views: 9
2022 KnowledgeBase (KB) User Group Meeting [Campus login required]
Last updated on 2026-03-24
Our annual KB User Group Meeting will take place the week of August 1-5, 2022. We will host a week of virtual sessions spanning a range of topics related to the KB, including content strategy, accessibility, process improvements, and more.- Group: KB User's Guide
- Views this week: 0
- Total views: 2060
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