KB User's Guide - General Info - Embedding KB Content in Another Website
Last updated on 2023-07-24
This document explains the use case and approach for embedding KB content into an external (i.e. non-KB) website or web-based application that your organization manages.- Group: KB User's Guide
- Views this week: 24
- Total views: 22813
KB User's Guide - Documents Tab - Manually Enterable KB Custom classes
Last updated on 2023-07-24
There are nine custom classes in the KB that do not have a dedicated button in the editor. Users may enter these custom classes anywhere in their document via the source code tool and style them as needed.- Group: KB User's Guide
- Views this week: 22
- Total views: 22284
KB User's Guide - Documents Tab - Purging Content in Trash Queue Documents
Last updated on 2023-07-24
Once a document has been deleted (e.g. moved into the Trash queue) only someone with "Publish" rights can Purge the document content. This document explains how to Purge a document found in the Trash queue and will tell you what becomes of that ...- Group: KB User's Guide
- Views this week: 39
- Total views: 34101
KB User's Guide - Home Tab - Upload Profile Photo
Last updated on 2023-07-13
Help your colleagues match a name to a face by uploading a profile photo. This document will show you how to upload a photo that you have in your files or that is accessible by a url.- Group: KB User's Guide
- Views this week: 30
- Total views: 34411
KB User's Guide - Contact the KB Team
Last updated on 2023-07-13
The KnowledgeBase (KB) team's standard support hours are Monday-Friday 9:00 a.m. to 5:00 p.m..- Group: KB User's Guide
- Views this week: 20
- Total views: 12811
KB User's Guide - Assessment Tab - Existing Questions
Last updated on 2023-07-13
From the Questions screen, you may manage the questions you have created. Use up to nine filters to view a precise set of questions. This document will guide you through the functionality on this screen.- Group: KB User's Guide
- Views this week: 19
- Total views: 30243
KB User's Guide - Documents Tab - Display an Image link
Last updated on 2023-07-05
KB Admins may want to provide a link of an image file (e.g. JPG, PNG, etc), as opposed to embedding the image into their document. This way, space on the page is not used and the User may download the image, if they wish. This document shows you ...- Group: KB User's Guide
- Views this week: 27
- Total views: 28328
KB User's Guide - General Info - View Your Institution Sitemap
Last updated on 2023-06-30
Search engine web crawlers read your Institution's site map (and consequently its content) to intelligently crawl your site. It provides valuable metadata associated with the KB documents listed in that sitemap. Metadata is information about a KB ...- Group: KB User's Guide
- Views this week: 18
- Total views: 29979
KB User's Guide - News Tab - News Item Status
Last updated on 2023-06-30
This document defines the different states of a News item.- Group: KB User's Guide
- Views this week: 22
- Total views: 28735
KB User's Guide - Documents Tab - ImportHTML button
Last updated on 2023-06-29
This document will show you how to use the ImportHTML button.- Group: KB User's Guide
- Views this week: 18
- Total views: 216274
KB User's Guide - Settings Tab - Displaying KB Pre-defined Features via Side Module Links
Last updated on 2023-06-27
This document will go into detail on how to display links to the Site-level Feedback Form, Topics Map, Keyword Index, Site Glossary, Assessment page, and Dropbox page as Side Module Links.- Group: KB User's Guide
- Views this week: 22
- Total views: 29934
KB User's Guide - Settings Tab - Document Expiration Period
Last updated on 2023-06-26
This document discusses what the Document Expiration Period is, the default expiration period and how you can change it to suit your KB Group's needs.- Group: KB User's Guide
- Views this week: 18
- Total views: 28622
KB User's Guide - News Tab - Searching for News Items
Last updated on 2023-06-16
This document explains how to search within KB Admin Tools for posted news items.- Group: KB User's Guide
- Views this week: 30
- Total views: 30129
KB User's Guide - General Info - Highlighting in the Live Sites and in the KB Admin Tools
Last updated on 2023-06-15
This document will discuss how to highlight a single document within a list of document results either in the Live Sites or in the KB Admin Tools. We will also discuss how your search terms in the in the live document can be highlighted /or have ...- Group: KB User's Guide
- Views this week: 39
- Total views: 29228
KB User's Guide - Home Tab - Updating Your Default KB Group Space via the Home Tab
Last updated on 2023-06-15
When you open the KB Admin Tools, it can open up to the KB Group of your choice. This document will show you how to change your default KB Group setting.- Group: KB User's Guide
- Views this week: 30
- Total views: 31893
KB User's Guide - Advanced HTML - Formatting Nested Lists
Last updated on 2023-06-13
This document describes how to properly format nested lists in HTML.- Group: KB User's Guide
- Views this week: 40
- Total views: 31584
KB User's Guide - Settings Tab - SEO Description for the Internal and External Sites
Last updated on 2023-06-13
When it comes to optimizing your site for optimal SERP (search engine results page) performance, the content of your internal and/ or external site's SEO (search engine optimization) description are a crucial component that users evaluate when ...- Group: KB User's Guide
- Views this week: 21
- Total views: 26614
KB User's Guide - Documents Tab - LastUpdater filter
Last updated on 2023-06-12
The Last Updater filtering option is ideal for KB groups where most authors are submitting activation requests, as opposed to authors activating documents themselves. By selecting the LastUpdater column display, you may display the username of the ...- Group: KB User's Guide
- Views this week: 14
- Total views: 26044
KB User's Guide - Documents Tab - Viewing Documents in Review Mode
Last updated on 2023-06-12
This document details the functionality available when viewing a document in read-only mode.- Group: KB User's Guide
- Views this week: 27
- Total views: 37685
KB User's Guide - Documents Tab - Add a Border to All Images on Page
Last updated on 2023-06-08
This document provides a simple CSS rule you can include on any KB document to add a light grey border to all images within the document body.- Group: KB User's Guide
- Views this week: 9
- Total views: 24197
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