KnowledgeBase User's Guide Search Results

2020 KnowledgeBase (KB) User Group Meeting

Please see session descriptions for our 2020 KB User Group Meeting below.

• Group: KB User's Guide
• Views this week: 51
• Total views: 20729

ID: 104232

KB User's Guide - Assessment Tab - Quiz/Survey Results: Deleting Results

Those creating quizzes or surveys can test on the live sites before releasing them to customers. Follow the steps below to delete results that do not pertain to your quiz or survey results set.

• Group: KB User's Guide
• Views this week: 39
• Total views: 29487

ID: 64155

KB User's Guide - Documents Tab - Reviewing Expiring Documents

This document explains how to track expiring documents and ensure that they are reviewed prior to expiration.

• Group: KB User's Guide
• Views this week: 59
• Total views: 17179

ID: 12072

KB User's Guide - Live Sites - Suggest a Document Link

End users viewing your published KB content will be able to click a link or button to "Suggest a Document," which is intended for instances where they could not find the content they were looking for. Please see below for additional information on ...

• Group: KB User's Guide
• Views this week: 55
• Total views: 32598

ID: 14862

KB User's Guide - Documents Tab - TinyMCE Shorthand Codes

This document explains how to use shorthand codes in the TinyMCE editor to quickly insert LinkDocs, IncludeDocs, and attachments, or to look up users.

• Group: KB User's Guide
• Views this week: 54
• Total views: 15280

ID: 114323

KB User's Guide - Documents Tab - Suggest a Document Link - How to disable Suggest a Document links

Instructions for how to turn off or disable the Suggest a Document links.

• Group: KB User's Guide
• Views this week: 34
• Total views: 31158

ID: 21985

KB User's Guide - Users Tab - Overview of User Permissions

This document explains each of the user permissions found under the Users tab.

• Group: KB User's Guide
• Views this week: 52
• Total views: 4787

ID: 142708

KB User's Guide - Users Tab - User Lacks Permissions or Cannot Log Into KB Admin Tools

This document describes what to do if a user reports that they are not getting the correct level of access when they are logged into the KB Admin Tools, or if they report that they are being redirected to the external KB after logging in.

• Group: KB Process
• Views this week: 17
• Total views: 9174

ID: 106850

KB User's Guide - User Training: How to Guide Those Visiting Your Live KB Site

This document describes how your users can find the documents they seek.

• Group: KB User's Guide
• Views this week: 39
• Total views: 31775

ID: 15356

KB User's Guide - Users Tab - Updating a User's Default KB Group Space via the Users Tab

This document demonstrate how Group Space Admin, who has access to the Users Tab, can update the Default Group Space of a user in their own Group Space. Use Case : A KB Admin from Group Space A grants access to an user who still has access to Group ...

• Group: KB User's Guide
• Views this week: 55
• Total views: 32309

ID: 5961

KB User's Guide - Stats Tab - Docs by Helpfulness Link and Scores

This document describes how to view helpfulness score logs in the KB Admin Tools, as well as how to reset/purge these scores for documents on your KB site

• Group: KB User's Guide
• Views this week: 49
• Total views: 33800

ID: 24410

KB User’s Guide - Settings Tab - Apply a custom homepage layout

Learn how to use a custom layout to change the look and feel of your site’s homepage.

• Group: KB User's Guide
• Views this week: 50
• Total views: 10552

ID: 124321

KB User's Guide - General Info - Internal and External Live Sites

This document will discuss the differences in the appearance of live KnowledgeBase sites.

• Group: KB User's Guide
• Views this week: 32
• Total views: 31267

ID: 22400

KB User's Guide - Settings - Updating a Group Contact

All KB spaces must have a primary contact listed with at least one name and email address, known as the group space contact. This document will show you how to update the group contact field when this role is changing within your unit.

• Group: KB User's Guide
• Views this week: 63
• Total views: 28357

ID: 36747

KB User's Guide - API - Using JavaScript to Embed KB Content

This document provides an example of JavaScript that can be used to embed some or all of a KB document in another webpage, such as a page in a WordPress website.

• Group: KB User's Guide
• Views this week: 81
• Total views: 30666

ID: 81506

KB User's Guide - Document Edit Screen Transition FAQ

This document answers some common questions about the transition to the new document editing interface in the KB Admin Tools.

• Group: KB User's Guide
• Views this week: 95
• Total views: 447

ID: 152383

KB User's Guide - Document Edit Screen (Beta) Overview

This document provides users of the KnowledgeBase with a general introduction to the new document edit screen. This new interface is currently available to early adopters and will eventually replace the original edit screen.

• Group: KB User's Guide
• Views this week: 108
• Total views: 521

ID: 150385

KB User's Guide - Enabling the Beta Document Edit Screen

This document describes how to enable the new document edit screen for your KB space.

• Group: KB User's Guide
• Views this week: 95
• Total views: 462

ID: 152077

KB User's Guide - Using Manifest to Authorize Users for the KB

This document describes how you can use the UW-Madison Manifest service to provide access to your KB, either to automatically authorize a group of users for your internal KB, or to provision NetIDs for external collaborators that need access.

• Group: KB User's Guide
• Views this week: 63
• Total views: 19401

ID: 110558

KB User's Guide - Documents Tab - Demo - Up, Previous, Next - Page One

This document demonstrates the use of the Up, Previous, and Next functionality. This document is the first page in a series of four documents. This could serve as the Table of Contents or top most document in the document tree.

• Group: KB User's Guide
• Views this week: 62
• Total views: 35379

ID: 15335