KB User's Guide - Assessment Tab - Quiz/Survey Results: Deleting Results
Last updated on 2023-05-12
Those creating quizzes or surveys can test on the live sites before releasing them to customers. Follow the steps below to delete results that do not pertain to your quiz or survey results set.- Group: KB User's Guide
- Views this week: 53
- Total views: 27552
KB User's Guide - Documents Tab - Reviewing Expiring Documents
Last updated on 2023-04-25
This document explains how to track expiring documents and ensure that they are reviewed prior to expiration.- Group: KB User's Guide
- Views this week: 81
- Total views: 14528
KB User's Guide - Live Sites - Suggest a Document Link
Last updated on 2022-07-20
End users viewing your published KB content will be able to click a link or button to "Suggest a Document," which is intended for instances where they could not find the content they were looking for. Please see below for additional information on ...- Group: KB User's Guide
- Views this week: 52
- Total views: 30169
KB User's Guide - Documents Tab - TinyMCE Shorthand Codes
Last updated on 2022-04-05
This document explains how to use shorthand codes in the TinyMCE editor to quickly insert LinkDocs, IncludeDocs, and attachments, or to look up users.- Group: KB User's Guide
- Views this week: 80
- Total views: 13187
KB User's Guide - Documents Tab - Suggest a Document Link - How to disable Suggest a Document links
Last updated on 2021-06-01
Instructions for how to turn off or disable the Suggest a Document links.- Group: KB User's Guide
- Views this week: 52
- Total views: 29365
KB User's Guide - Users Tab - Overview of User Permissions
Last updated on 2024-10-01
This document explains each of the user permissions found under the Users tab.- Group: KB User's Guide
- Views this week: 44
- Total views: 2446
KB User's Guide - User Training: How to Guide Those Visiting Your Live KB Site
Last updated on 2023-12-04
This document describes how your users can find the documents they seek.- Group: KB User's Guide
- Views this week: 54
- Total views: 29430
KB User's Guide - Users Tab - Updating a User's Default KB Group Space via the Users Tab
Last updated on 2023-08-07
This document demonstrate how Group Space Admin, who has access to the Users Tab, can update the Default Group Space of a user in their own Group Space. Use Case : A KB Admin from Group Space A grants access to an user who still has access to Group ...- Group: KB User's Guide
- Views this week: 73
- Total views: 30021
KB User's Guide - Users Tab - User Lacks Permissions or Cannot Log Into KB Admin Tools
Last updated on 2022-03-08
This document describes what to do if a user reports that they are not getting the correct level of access when they are logged into the KB Admin Tools, or if they report that they are being redirected to the external KB after logging in.- Group: KB Process
- Views this week: 36
- Total views: 7951
KB User's Guide - API - Increasing the Number of Allowed Daily Connections for an IP Address [Campus login required]
Last updated on 2025-02-10
This document describes how to authorize certain IP addresses to make an increased number of daily connections to the KB API. This may be necessary if you have a device that frequently calls the API and regularly reaches the default limit of 800 ...- Group: KB User's Guide
- Views this week: 0
- Total views: 1
KB User's Guide - What is the KB Advisory Group?
Last updated on 2025-01-16
This document provides information about the KB Advisory Group, including what it is, when we meet, and how to join.- Group: KB User's Guide
- Views this week: 59
- Total views: 684
KB User's Guide - Assessments - View Assessments on the Live Internal Site
Last updated on 2025-01-14
This doc will show you the url to refer those who want to take a Quiz/ Survey on your Live Internal Site. You may also create a side module on your Live site and direct your users to your Quiz Surveys.- Group: KB User's Guide
- Views this week: 58
- Total views: 20365
KB User's Guide - Documents Tab - Create a Table of Contents
Last updated on 2025-01-02
A custom KB plugin allows you to easily generate a table of contents at the top of your document, allowing users to easily navigate to sections within. Note: the table of contents will use any Headings (Heading 2, Heading 3, h2, h3, etc.) that you ...- Group: KB User's Guide
- Views this week: 57
- Total views: 7197
KB User's Guide - Semantic Search FAQ
Last updated on 2024-12-12
This document answers some common questions about the new "semantic" search engine for the KB and how it compares to the original native search.- Group: KB User's Guide
- Views this week: 57
- Total views: 1442
KB User's Guide - Documents Tab - Glossary and Glossary Items
Last updated on 2024-11-15
Glossaries are useful to understand the meaning of terms relevant to the contents of of your KB site. The KB glossary is easy to use and there are a few ways to access it and display terms your KB pages.- Group: KB User's Guide
- Views this week: 59
- Total views: 36879
KB User's Guide - Site Pref Tab - Mobile CSS
Last updated on 2024-11-15
The mobile view of the KnowledgeBase (KB) allows for optimized viewing on devices with smaller screens.- Group: KB User's Guide
- Views this week: 71
- Total views: 28956
KB User's Guide - KB Training - Watch the New Editor Training
Last updated on 2024-11-15
The KB Team held a training on the new document editor, which will eventually replace the classic editor. If you weren't able to attend, you can view the training recording here.- Group: KB User's Guide
- Views this week: 47
- Total views: 19763
KB User's Guide - Documents Tab - Creating and Using Document Headers and Footers
Last updated on 2024-11-15
The Page header and Page hooter features allow authors to apply predefined headers and footers to their documents using a simple drop-down menu. Users with publish rights can also define new headers and footers or edit existing options using these ...- Group: KB User's Guide
- Views this week: 73
- Total views: 33582
KB User's Guide - Documents Tab - Creating a KB Document from Microsoft Office or Google Docs
Last updated on 2024-10-18
This document explains the available methods for creating a KB document from content drafted in Microsoft Word or Google Docs.- Group: KB User's Guide
- Views this week: 70
- Total views: 32963
KB User's Guide - Documents Tab - Adding Images and Other Files to Your Documents
Last updated on 2024-10-16
This document describes the various ways that you can add images and other supplemental files to your KB documents.- Group: KB User's Guide
- Views this week: 100
- Total views: 52742
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