Results: 41-60 of 228

KB User's Guide - Documents Tab - Reviewing Expiring Documents

Last updated on 2023-04-25
This document explains how to track expiring documents and ensure that they are reviewed prior to expiration.
  • Group: KB User's Guide
  • Views this week: 24
  • Total views: 12014
ID: 12072

KB User's Guide - Documents Tab - KB Custom Class Names

Last updated on 2022-12-08
This document lists KB custom tags for your reference. If an author inadvertently uses a class name that the KB uses for custom tags (e.g. class="internal"), it will have unintended results in the KB document. The following is a reference point for ...
  • Group: KB User's Guide
  • Views this week: 13
  • Total views: 22620
ID: 36739

KB User's Guide - Documents Tab - Document Information Table Live Site

Last updated on 2022-08-25
The document information table summarizes basic information about KB document data. The data is neatly organized in a table at the bottom of each document making finding and working with particular data easier.
  • Group: KB User's Guide
  • Views this week: 36
  • Total views: 12977
ID: 112060

KB User's Guide - Live Sites - Suggest a Document Link

Last updated on 2022-07-20
End users viewing your published KB content will be able to click a link or button to "Suggest a Document," which is intended for instances where they could not find the content they were looking for. Please see below for additional information on ...
  • Group: KB User's Guide
  • Views this week: 21
  • Total views: 27460
ID: 14862

KB User's Guide - Documents Tab - TinyMCE Shorthand Codes

Last updated on 2022-04-05
This document explains how to use shorthand codes in the TinyMCE editor to quickly insert LinkDocs, IncludeDocs, and attachments, or to look up users.
  • Group: KB User's Guide
  • Views this week: 14
  • Total views: 10465
ID: 114323

KB User's Guide - Documents Tab - Suggest a Document Link - How to disable Suggest a Document links

Last updated on 2021-06-01
Instructions for how to turn off or disable the Suggest a Document links.
  • Group: KB User's Guide
  • Views this week: 23
  • Total views: 26771
ID: 21985

KB User's Guide - Documents Tab - Using the IncludeDoc Feature to Restrict Content

Last updated on 2021-06-01
This document will show you how to create a document that is restricted to a subset of your internal users. We will then show you how to embed the document with restricted content into a "container" document which is intended for general consumption.
  • Group: KB User's Guide
  • Views this week: 38
  • Total views: 28312
ID: 5236

KB User's Guide - Users Tab - User Lacks Permissions or Cannot Log Into KB Admin Tools

Last updated on 2022-03-08
This document describes what to do if a user reports that they are not getting the correct level of access when they are logged into the KB Admin Tools, or if they report that they are being redirected to the external KB after logging in.
  • Group: KB Process
  • Views this week: 6
  • Total views: 6024
ID: 106850

KB User's Guide - User Training: How to Guide Those Visiting Your Live KB Site

Last updated on 2023-12-04
This document describes how your users can find the documents they seek.
  • Group: KB User's Guide
  • Views this week: 21
  • Total views: 26756
ID: 15356

KB User's Guide - Users Tab - Updating a User's Default KB Group Space via the Users Tab

Last updated on 2023-08-07
This document demonstrate how Group Space Admin, who has access to the Users Tab, can update the Default Group Space of a user in their own Group Space. Use Case : A KB Admin from Group Space A grants access to an user who still has access to Group ...
  • Group: KB User's Guide
  • Views this week: 21
  • Total views: 27116
ID: 5961

KB User's Guide - Training - Tour of a KnowledgeBase (KB) Site

Last updated on 2024-03-01
Users who access your published KB content will do so by visiting your "live site". This document describes both the standard and optional elements that appear on your live site, particularly your homepage.
  • Group: KB User's Guide
  • Views this week: 24
  • Total views: 27140
ID: 15355

KB User's Guide - Stats Tab - Docs by Helpfulness Link and Scores

Last updated on 2023-08-21
This document describes how to view helpfulness score logs in the KB Admin Tools, as well as how to reset/purge these scores for documents on your KB site
  • Group: KB User's Guide
  • Views this week: 26
  • Total views: 28177
ID: 24410

KB User’s Guide - Settings Tab - Apply a custom homepage layout

Last updated on 2024-03-05
Learn how to use a custom layout to change the look and feel of your site’s homepage.
  • Group: KB User's Guide
  • Views this week: 19
  • Total views: 4686
ID: 124321

KB User's Guide - General Info - Internal and External Live Sites

Last updated on 2023-11-20
This document will discuss the differences in the appearance of live KnowledgeBase sites.
  • Group: KB User's Guide
  • Views this week: 17
  • Total views: 26833
ID: 22400

KB User's Guide - Using Manifest to Authorize Users for the KB

Last updated on 2024-06-18
This document describes how you can use the UW-Madison Manifest service to provide access to your KB, either to automatically authorize a group of users for your internal KB, or to provision NetIDs for external collaborators that need access.
  • Group: KB User's Guide
  • Views this week: 32
  • Total views: 12984
ID: 110558

KB User's Guide - Documents Tab - Requesting a Document From Another Group

Last updated on 2024-06-17
In the KB, you can have documents that are owned and maintained by other groups shared with your own group, making it possible for your users to easily access that existing content without recreating it for your group. This page describes how to ...
  • Group: KB User's Guide
  • Views this week: 26
  • Total views: 30602
ID: 43054

2024 KnowledgeBase (KB) User Group Meeting

Last updated on 2024-06-13
Our annual KB User Group Meeting will take place the week of July 29-August 2, 2024. We will host a week of virtual sessions spanning a range of topics related to the KB, including content strategy, accessibility, process improvements, and more.
  • Group: KB User's Guide
  • Views this week: 104
  • Total views: 448
ID: 137917

2023 KnowledgeBase (KB) User Group Meeting

Last updated on 2024-06-13
Our annual KB User Group Meeting took place the week of July 31-August 4, 2023. We hosted a week of virtual sessions spanning a range of topics related to the KB, including content strategy, accessibility, process improvements, and more.
  • Group: KB User's Guide
  • Views this week: 39
  • Total views: 5419
ID: 129206

KB User's Guide - Settings Tab - Google Analytics

Last updated on 2024-06-12
Tracking the use of your Knowledge Base space is important to knowing what your users are accessing and to be aware of top documents and site visitor behaviors. This document will walk you through the process of setting up the analytics within your ...
  • Group: KB User's Guide
  • Views this week: 38
  • Total views: 29110
ID: 52175

KB User's Guide - Settings Tab - Enable the Email Listener Form

Last updated on 2024-06-07
This document describes how to add an optional form to your KB live site that can be used by end users to submit questions or issues to a specified support address.
  • Group: KB User's Guide
  • Views this week: 38
  • Total views: 21671
ID: 36927
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