KB User's Guide - Topics Tab - Enable the Topic Tree Side Menu on your Live Site(s)
Last updated on 2023-08-01
The Topics Tree can be seen in the form of a Topic (Site) Map on your KB internal/ or external sites. For details about how to create topics, please see 5344- Group: KB User's Guide
- Views this week: 13
- Total views: 52472
KB User's Guide - Assessment Tab - Quiz/Survey Results
Last updated on 2023-07-24
The Results screen allows you to see which of your users has completed.- Group: KB User's Guide
- Views this week: 17
- Total views: 42312
2020 KnowledgeBase (KB) User Group Meeting
Last updated on 2023-07-13
Please see session descriptions for our 2020 KB User Group Meeting below.- Group: KB User's Guide
- Views this week: 6
- Total views: 24595
KB User's Guide - Assessment Tab - Quiz/Survey Results: Deleting Results
Last updated on 2023-05-12
Those creating quizzes or surveys can test on the live sites before releasing them to customers. Follow the steps below to delete results that do not pertain to your quiz or survey results set.- Group: KB User's Guide
- Views this week: 17
- Total views: 34079
KB User's Guide - Live Sites - Suggest a Document Link
Last updated on 2022-07-20
End users viewing your published KB content will be able to click a link or button to "Suggest a Document," which is intended for instances where they could not find the content they were looking for. Please see below for additional information on ...- Group: KB User's Guide
- Views this week: 17
- Total views: 37546
KB User's Guide - Documents Tab - Suggest a Document Link - How to disable Suggest a Document links
Last updated on 2021-06-01
Instructions for how to turn off or disable the Suggest a Document links.- Group: KB User's Guide
- Views this week: 11
- Total views: 35974
KB User's Guide - Users Tab - Overview of User Permissions
Last updated on 2024-10-01
This document explains each of the user permissions found under the Users tab.- Group: KB User's Guide
- Views this week: 21
- Total views: 11587
KB User's Guide - User Training: How to Guide Those Visiting Your Live KB Site
Last updated on 2023-12-04
This document describes how your users can find the documents they seek.- Group: KB User's Guide
- Views this week: 15
- Total views: 37300
KB User's Guide - Users Tab - Updating a User's Default KB Group Space via the Users Tab
Last updated on 2023-08-07
This document demonstrate how Group Space Admin, who has access to the Users Tab, can update the Default Group Space of a user in their own Group Space. Use Case : A KB Admin from Group Space A grants access to an user who still has access to Group ...- Group: KB User's Guide
- Views this week: 14
- Total views: 37655
KB User's Guide - Users Tab - User Lacks Permissions or Cannot Log Into KB Admin Tools
Last updated on 2025-10-22
This document describes what to do if a user reports that they are not getting the correct level of access when they are logged into the KB Admin Tools, or if they report that they are being redirected to the external KB after logging in.- Group: KB Process
- Views this week: 10
- Total views: 11838
KB User's Guide - Settings Tab - Searching / Sorting Options
Last updated on 2025-10-27
KB admins can customize their site's searching and sorting options to meet their user's needs. This document will walk you through each of the features and show what they look like on your live site.- Group: KB User's Guide
- Views this week: 23
- Total views: 46541
KB User's Guide - Training - Tour of a KnowledgeBase (KB) Site
Last updated on 2024-07-02
Users who access your published KB content will do so by visiting your "live site". This document describes both the standard and optional elements that appear on your live site, particularly your homepage.- Group: KB User's Guide
- Views this week: 20
- Total views: 37758
KB User's Guide - Users Tab - Group Authorization
Last updated on 2025-10-27
This document describes how to create User Group Authorization rules in order to grant a select group automated read access to either your Live internal KB site or read and write access to a specific KB documents.- Group: KB User's Guide
- Views this week: 26
- Total views: 47343
2025 KnowledgeBase (KB) User Group Meeting
Last updated on 2025-08-15
Our annual KB User Group Meeting will take place the week of August 4-8. We will host a week of virtual sessions spanning a range of topics related to the KB, including content strategy, accessibility, process improvements, and more.- Group: KB User's Guide
- Views this week: 11
- Total views: 5886
KB User's Guide - Settings Tab - Enable the Email Listener Form
Last updated on 2024-06-07
This document describes how to add an optional form to your KB live site that can be used by end users to submit questions or issues to a specified support address.- Group: KB User's Guide
- Views this week: 16
- Total views: 32509
KB User's Guide - Documents Tab - IncludeDoc and Dynamic Web Page Content
Last updated on 2026-04-03
The KB's IncludeDoc feature is a powerful way to embed content without duplicating it. This document describes how to use the KB's IncludeDoc feature to embed KB documents, portions of a document, or external web pages into another KB document.- Group: KB User's Guide
- Views this week: 29
- Total views: 56554
KB User's Guide - Creating a Group Authorization Rule with Person API Workday Data [Campus login required]
Last updated on 2026-03-31
This document describes how to update your Group Authorization rules directly in the KB (without using a Manifest group).- Group: KB User's Guide
- Views this week: 0
- Total views: 8
2022 KnowledgeBase (KB) User Group Meeting [Campus login required]
Last updated on 2026-03-24
Our annual KB User Group Meeting will take place the week of August 1-5, 2022. We will host a week of virtual sessions spanning a range of topics related to the KB, including content strategy, accessibility, process improvements, and more.- Group: KB User's Guide
- Views this week: 0
- Total views: 2060
KB User's Guide - Topics Tab - Introduction to the Topics Tree
Last updated on 2026-03-20
This document provides an overview of the topics tree in the KB Admin Tools, which is found under the Topics tab.- Group: KB User's Guide
- Views this week: 22
- Total views: 44402
KB User's Guide - Documents Tab - Using the Batch Tool Search
Last updated on 2026-03-20
This document will show KB Admins how to search for multiple documents in support of making batch changes.- Group: KB User's Guide
- Views this week: 17
- Total views: 41536
Not finding what you are looking for? Suggest a new document be created, or try searching again with multiple search terms.