Results: 41–60 of 233

KB User's Guide - Topics Tab - Enable the Topic Tree Side Menu on your Live Site(s)

The Topics Tree can be seen in the form of a Topic (Site) Map on your KB internal/ or external sites. For details about how to create topics, please see 5344

• Group: KB User's Guide
• Views this week: 51
• Total views: 54985

ID: 5212

KB User's Guide - Creating a Group Authorization Rule with Person API Workday Data [Campus login required]

This document describes how to update your Group Authorization rules directly in the KB (without using a Manifest group).

• Group: KB User's Guide
• Views this week: 0
• Total views: 9

ID: 150992

KB User's Guide - Live Sites - Suggest a Document Link

Beyond allowing users to request information they could not locate, the Suggest a new document be created link help KB administrators identify content gaps, prioritize new documentation, improve search effectiveness, and better understand user needs...

• Group: KB User's Guide
• Views this week: 45
• Total views: 40355

ID: 14862

KB User's Guide - Documents Tab - TinyMCE Shorthand Codes

This document explains how to use shorthand codes in the TinyMCE editor to quickly insert LinkDocs, IncludeDocs, and attachments, or to look up users.

• Group: KB User's Guide
• Views this week: 54
• Total views: 23005

ID: 114323

KB User's Guide - Documents Tab - KB Custom Class Names

This document lists KB custom tags for your reference. If an author inadvertently uses a class name that the KB uses for custom tags (e.g. class="internal"), it will have unintended results in the KB document. The following is a reference point for ...

• Group: KB User's Guide
• Views this week: 54
• Total views: 35587

ID: 36739

KB User's Guide - Topics Tab - Adding, Editing, and Deleting Topics

A user must have the Topic permissions enable to perform any of the operations in this document. This document will review how to add, edit, and delete topic entries in your KB site. It will also provide an overview of the settings available for ...

• Group: KB User's Guide
• Views this week: 67
• Total views: 61945

ID: 5344

KB User's Guide - Documents Tab - Reviewing Expiring Documents

This document explains how to track expiring documents and ensure that they are reviewed prior to expiration.

• Group: KB User's Guide
• Views this week: 66
• Total views: 26577

ID: 12072

KB User's Guide - Documents Tab - Viewing a Summary of Document Metadata

The document information section summarizes basic information about KB document metadata. The data is neatly organized at the bottom of individual documents when they are viewed on your live site or in the KB Admin Tools.

• Group: KB User's Guide
• Views this week: 36
• Total views: 26351

ID: 112060

KB User's Guide - Users Tab - Batch Transfer Document Ownership

This document explains how to transfer document ownership from one user to another via the Users tab.

• Group: KB User's Guide
• Views this week: 53
• Total views: 43387

ID: 15193

KB User's Guide - Documents Tab - How to Create and Publish a Document

This document explains how to create a new document using the KB Admin Tools.

• Group: KB User's Guide
• Views this week: 83
• Total views: 80228

ID: 5235

KB User's Guide - Settings Tab - Enable the Email Listener Form

By adding an Email Listener, administrators can create a more seamless connection between their KB group and their support processes while gaining valuable feedback to improve the quality and effectiveness of their documentation. This document ...

• Group: KB User's Guide
• Views this week: 46
• Total views: 35416

ID: 36927

KB User's Guide - Documents Tab - Batch Transfer

This document will show you how to efficiently transfer your documents to another KB group space. Full Publish rights are required in both KB spaces to make Batch Transfers . If you do not have Admin access to both KB sites, contact us at kb-team ...

• Group: KB User's Guide
• Views this week: 81
• Total views: 62635

ID: 29768

KB User's Guide - Training - Tour of a KnowledgeBase (KB) Site

Users who access your published KB content will do so by visiting your "live site". This document describes both the standard and optional elements that appear on your live site, particularly your homepage.

• Group: KB User's Guide
• Views this week: 50
• Total views: 40542

ID: 15355

KB User's Guide - News Tab - News Creating/ Editing Form Fields

This document details the fields of the news article Creating/Editing form. Upon clicking the Submit button, form validation will make sure that the necessary and properly formatted information needed to successfully complete the News item has been ...

• Group: KB User's Guide
• Views this week: 59
• Total views: 49834

ID: 5270

KB User's Guide - Documents Tab - Redirecting a Document

This document describes how you can configure a redirect from an old KB document to a new one, or from an old KB document to an external website.

• Group: KB User's Guide
• Views this week: 93
• Total views: 44374

ID: 52086

KB User's Guide - Advanced HTML - Formatting Nested Lists

This document describes how to properly format nested lists in HTML.

• Group: KB User's Guide
• Views this week: 39
• Total views: 45410

ID: 67898

KB User's Guide - Documents Tab - Add a Border to All Images on Page

This document provides a simple CSS rule you can include on any KB document to add a light grey border to all images within the document body.

• Group: KB User's Guide
• Views this week: 25
• Total views: 29246

ID: 69613

KB User's Guide - API - Create Article (POST) [Campus login required]

This document provides information for creating a new KnowledgeBase (KB) article via API.

• Group: KB User's Guide
• Views this week: 0
• Total views: 0

ID: 162779