KnowledgeBase User's Guide Search Results

KB User's Guide - API - Increasing the Number of Allowed Daily Connections for an IP Address [Campus login required]

This document describes how to authorize certain IP addresses to make an increased number of daily connections to the KB API. This may be necessary if you have a device that frequently calls the API and regularly reaches the default limit of 800 ...

• Group: KB User's Guide
• Views this week: 0
• Total views: 1

ID: 143903

KB User's Guide - Documents Tab - Creating a KB Document from Microsoft Office or Google Docs

This document explains the available methods for creating a KB document from content drafted in Microsoft Word or Google Docs.

• Group: KB User's Guide
• Views this week: 38
• Total views: 32619

ID: 21357

KB User's Guide - Documents Tab - Adding Images and Other Files to Your Documents

This document describes the various ways that you can add images and other supplemental files to your KB documents.

• Group: KB User's Guide
• Views this week: 57
• Total views: 52158

ID: 5722

KB User's Guide - Documents Tab - Image Guidelines

This document explains guidelines for images included in your KB documents, including standards for formatting, sizing, and displaying as well as recommended naming conventions.

• Group: KB User's Guide
• Views this week: 65
• Total views: 54218

ID: 4643

KB User's Guide - Documents Tab - Managing Attachments

This document describes the different ways you can manage the contents of your document or shared attachment folders.

• Group: KB User's Guide
• Views this week: 36
• Total views: 5344

ID: 126951

KB User's Guide - Documents Tab - Attachment Search

In addition to searching for document keywords and text, the KB's search engine allows users to search for text within certain types of file attachments.

• Group: KB User's Guide
• Views this week: 39
• Total views: 26704

ID: 27227

KB User's Guide - Documents Tab - Editing a Shared Document

This document describes how the document edit screen will appear when you edit a document that has been shared by another group.

• Group: KB User's Guide
• Views this week: 28
• Total views: 4839

ID: 130402

KB User's Guide - Documents Tab - Redirect a document via the "See also" field

This document describes how the "See also" field can be used to create a redirect from an inactive document to point users to another active document.

• Group: KB User's Guide
• Views this week: 34
• Total views: 30089

ID: 52086

KB User's Guide - Documents Tab - Suggest a Document Link - How to Submit a Suggestion

The Suggest a document link allows users to submit requests for new documentation.

• Group: KB User's Guide
• Views this week: 32
• Total views: 38433

ID: 16441

KB User's Guide - General Info - Site-Level Vs. Document-Level Feedback

This document describes the difference between site-level and document-level feedback forms available to end users, including how related notifications are routed.

• Group: KB User's Guide
• Views this week: 19
• Total views: 23985

ID: 89421

KB User's Guide - Settings Tab - "Hide Restricted Documents from Search" Setting

This document explains how to hide restricted documents from internal live site search results.

• Group: KB User's Guide
• Views this week: 29
• Total views: 27709

ID: 12074

KB User's Guide - API - Articles

This document provides information in the Articles API for the KnowledgeBase.

• Group: KB User's Guide
• Views this week: 36
• Total views: 33853

ID: 69510

KB User's Guide - Understanding the New Semantic Search Engine

This document describes how the new semantic search engine works and how it compares to the traditional keyword/title search engine.

• Group: KB User's Guide
• Views this week: 27
• Total views: 1733

ID: 142365

KB User's Guide - Introduction to the KnowledgeBase Environment

The document provides a high-level overview of how KnowledgeBase (KB) groups spaces are structured and how the different environments relate to each other.

• Group: KB User's Guide
• Views this week: 27
• Total views: 25093

ID: 36806

KB User's Guide - Documents Tab - Status

This document discusses how each document status is defined.

• Group: KB User's Guide
• Views this week: 18
• Total views: 143286

ID: 5234

KB User's Guide - Settings Tab - Google Analytics

Tracking the use of your Knowledge Base space is important to knowing what your users are accessing and to be aware of top documents and site visitor behaviors. This document will walk you through the process of setting up the analytics within your ...

• Group: KB User's Guide
• Views this week: 53
• Total views: 36663

ID: 52175

KB User's Guide - Topics Tab - Introduction to the Topics Tree

This document provides an overview of the topics tree in the KB Admin Tools, which is found under the Topics tab.

• Group: KB User's Guide
• Views this week: 41
• Total views: 35061

ID: 110

KB User's Guide - Topics Tab - Audiences

Working much like a document flag or label, you may associate documents with "audiences" in your KB space. Users can then use audiences to filter for content that pertains to their role in your organization. This document will show you how to ...

• Group: KB User's Guide
• Views this week: 44
• Total views: 33346

ID: 36845

KB User's Guide - Documents Tab - Demo - Up, Previous, Next - Page One

This document demonstrates the use of the Up, Previous, and Next functionality. This document is the first page in a series of four documents. This could serve as the Table of Contents or top most document in the document tree.

• Group: KB User's Guide
• Views this week: 38
• Total views: 32482

ID: 15335

KB User's Guide - API - Site Banners

This document provides information for the Site Banners API for the KnowledgeBase.

• Group: KB User's Guide
• Views this week: 37
• Total views: 22984

ID: 86187