Results: 1-20 of 21

Knowledgebase User's Guide - Contact and Support Information

Last updated on 2023-05-11
This document outlines how you can get support and help from the Knowledgebase team while creating or updating your documents. Please Note: Our hours of operation for support are M-F, 8 a.m. - 4:30 p.m. (excluding holidays).
  • Group: KB User's Guide
  • Views this week: 32
  • Total views: 4459
ID: 127188

KB User's Guide - Topics Tab - Enable the Topic Tree Side Menu on your Live Site(s)

Last updated on 2023-08-01
The Topics Tree can be seen in the form of a Topic (Site) Map on your KB internal/ or external sites. For details about how to create topics, please see 5344
  • Group: KB User's Guide
  • Views this week: 7
  • Total views: 43282
ID: 5212

KB User's Guide - General Info - Topics Search on the Live Sites

Last updated on 2023-12-05
This document describes how the topic dropdown affects the search functionality on the live sites.
  • Group: KB User's Guide
  • Views this week: 21
  • Total views: 26892
ID: 15405

KB User's Guide - Documents Tab - IncludeDoc and Dynamic Web Page Content

Last updated on 2024-01-24
The KB's IncludeDoc feature is a powerful way to embed content without duplicating it. This document describes how to use the KB's IncludeDoc feature to embed KB documents, portions of a document, or external web pages into another KB document.
  • Group: KB User's Guide
  • Views this week: 23
  • Total views: 40379
ID: 14925

KB User's Guide - Documents Tab - Find & Replace Text

Last updated on 2023-09-11
The KB Find & Replace feature is a Full Text Find and Replace. This document explains to Groups Space Admins exactly how to find and replace text items, words or phrases in multiple KB documents.
  • Group: KB User's Guide
  • Views this week: 23
  • Total views: 32537
ID: 5247

KB User's Guide - Documents Tab - Overview of Fields in Document editor

Last updated on 2024-02-19
This document gives an overview of each field on the document creating/editing form. The Title, Keywords, Summary and Body fields are required.
  • Group: KB User's Guide
  • Views this week: 27
  • Total views: 128672
ID: 5238

KB User's Guide - Documents Tab - Review Mode Button Descriptions

Last updated on 2024-05-15
This document will describe the buttons found when looking at a Document in Review Mode.
  • Group: KB User's Guide
  • Views this week: 13
  • Total views: 23552
ID: 19000

KB User's Guide - News Tab - News Creating/ Editing Form Fields

Last updated on 2023-06-01
This document details the fields in the news article Creating/Editing form.Upon clicking the Submit button, form validation will make sure that the necessary and properly formatted information needed to successfully complete the News item was ...
  • Group: KB User's Guide
  • Views this week: 18
  • Total views: 33528
ID: 5270

KB User's Guide - Documents Tab - Reviewing Expiring Documents

Last updated on 2023-04-25
This document explains how to track expiring documents and ensure that they are reviewed prior to expiration.
  • Group: KB User's Guide
  • Views this week: 24
  • Total views: 11736
ID: 12072

KB User's Guide - General Info - Highlighting in the Live Sites and in the KB Admin Tools

Last updated on 2023-06-15
This document will discuss how to highlight a single document within a list of document results either in the Live Sites or in the KB Admin Tools. We will also discuss how your search terms in the in the live document can be highlighted /or have ...
  • Group: KB User's Guide
  • Views this week: 4
  • Total views: 26815
ID: 18580

KB User's Guide - Users Tab - Group Authorization

Last updated on 2023-05-16
This document describes how to create User Group Authorization rules in order to grant a select group automated read access to either your Live internal KB site or read and write access to a specific KB documents.
  • Group: KB User's Guide
  • Views this week: 13
  • Total views: 30473
ID: 22116

2023 KnowledgeBase (KB) User Group Meeting

Last updated on 2023-08-08
Our annual KB User Group Meeting took place the week of July 31-August 4, 2023. We hosted a week of virtual sessions spanning a range of topics related to the KB, including content strategy, accessibility, process improvements, and more.
  • Group: KB User's Guide
  • Views this week: 19
  • Total views: 5028
ID: 129206

KB Author Training - Body Field - Using the TinyMCE Editor

Last updated on 2023-08-17
This training document provides detailed information about the KB's editor, TinyMCE. It also includes training exercises that demonstrate how to switch between the main What-You-See-Is-What-You-Get (WYSIWYG) editing mode and the secondary source ...
  • Group: KB User's Guide
  • Views this week: 21
  • Total views: 37648
ID: 23349

KB User's Guide - API - Using JavaScript to Embed KB Content

Last updated on 2021-06-01
This document provides an example of JavaScript that can be used to embed some or all of a KB document in another webpage, such as a page in a WordPress website.
  • Group: KB User's Guide
  • Views this week: 8
  • Total views: 24462
ID: 81506

KB Author Training - Revisions

Last updated on 2023-10-18
This document describes the revision features of the KB document editor.
  • Group: KB User's Guide
  • Views this week: 19
  • Total views: 36745
ID: 23631

KB User's Guide - Documents Tab - Migrating HTML Content from a Web Site into your KB document via XML Import

Last updated on 2022-12-23
There may be occasion where you need to migrate content residing on an Institutional web site, a Departmental web site, an existing web based blog, an online wiki, etc. into your KB Space. If you have a large number of pages to migrate, please ...
  • Group: KB User's Guide
  • Views this week: 16
  • Total views: 25357
ID: 52085

KB User's Guide - Documents Tab - Custom URL Field

Last updated on 2023-04-26
You may assign a custom URL for each new document based on its title. Using short, memorable URLs makes it easier for visitors to find and share your content. While the document title remains designed for display and human readability, its custom ...
  • Group: KB User's Guide
  • Views this week: 26
  • Total views: 30591
ID: 52054

KB Author Training - Creating a New Document

Last updated on 2024-01-24
This document provides background information on the process of creating a new KB document. It also includes a training exercise that demonstrates the document editor's basic functionality. For detailed information about specific aspects of the ...
  • Group: KB User's Guide
  • Views this week: 20
  • Total views: 42260
ID: 23149

KB User's Guide - Home Tab - Dashboard

Last updated on 2023-08-09
The Dashboard allows you take a quick temp of the activity on your KB Site at a glance. From the Home Tab, you may also update your user profile by clicking on the My Profile link. You may access KB Monthly Advisory Meeting Minutes from this, ...
  • Group: KB User's Guide
  • Views this week: 19
  • Total views: 29658
ID: 2636

KB User's Guide - Documents Tab - Redirect a document via the "See also" field

Last updated on 2023-03-30
This document describes how the "See also" field can be used to create a redirect from an inactive document to point users to another active document.
  • Group: KB User's Guide
  • Views this week: 18
  • Total views: 27233
ID: 52086
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