Results: 1-18 of 18

KB User's Guide - Documents Tab - Embed a Qualtrics Survey or Google Form

Last updated on 2023-03-07
This document describes how to embed a Qualtrics survey or Google Form in a KB document.
  • Group: KB User's Guide
  • Views this week: 44
  • Total views: 20855
ID: 36908

KB User's Guide - Assessment Tab - Quiz/Survey Results: Deleting Results

Last updated on 2023-05-12
Those creating quizzes or surveys can test on the live sites before releasing them to customers. Follow the steps below to delete results that do not pertain to your quiz or survey results set.
  • Group: KB User's Guide
  • Views this week: 38
  • Total views: 24754
ID: 64155

KB User's Guide - Assessment Tab - Quiz/Survey Results

Last updated on 2023-07-24
The Results screen allows you to see which of your users has completed.
  • Group: KB User's Guide
  • Views this week: 47
  • Total views: 31109
ID: 43459

KB User's Guide - Stats Tab - Docs by Helpfulness Link and Scores

Last updated on 2023-08-21
This document describes how to view helpfulness score logs in the KB Admin Tools, as well as how to reset/purge these scores for documents on your KB site
  • Group: KB User's Guide
  • Views this week: 48
  • Total views: 27766
ID: 24410

KB User's Guide - Documents Tab - Overview of Fields in Document editor

Last updated on 2024-02-19
This document gives an overview of each field on the document creating/editing form. The Title, Keywords, Summary and Body fields are required.
  • Group: KB User's Guide
  • Views this week: 117
  • Total views: 128382
ID: 5238

KB User's Guide - Assessment Tab - Quiz/Survey Modules

Last updated on 2022-06-24
This document will walk you through the steps to create a Quiz/Survey Module in the Assessment tab.
  • Group: KB User's Guide
  • Views this week: 46
  • Total views: 30540
ID: 44283

KB User's Guide - Users Tab - Search and Display Filters on the Existing Users Screen

Last updated on 2023-07-24
Those with permissions to the Users tab can add or edit users in your KB group. This document will show how to filter a
  • Group: KB User's Guide
  • Views this week: 35
  • Total views: 25857
ID: 127

KB User's Guide - Settings Tab - Notification Settings: Configure the Email Listener

Last updated on 2023-06-01
Admins may create an optional/ additional button on their live site(s) that will send feedback directly to their ITSM. Once admins determine the workflow of an incident pushed out to their ITSM tool from the KB, they are ready to set up the Email ...
  • Group: KB User's Guide
  • Views this week: 50
  • Total views: 21162
ID: 36927

KB User's Guide - Assessments - View Assessments on the Live Internal Site

Last updated on 2023-06-01
This doc will show you the url to refer those who want to take a Quiz/ Survey on your Live Internal Site. You may also create a side module on your Live site and direct your users to your Quiz Surveys.
  • Group: KB User's Guide
  • Views this week: 28
  • Total views: 17858
ID: 61093

KB User's Guide - Assessment Tab - Summary

Last updated on 2023-10-09
The Assessment tab allows you to deliver simple, multiple-choice quizzes, surveys and reviews to trainees or students who have access to your Internal KB Site. These Assessments are primarily intended to assess knowledge prior to classes or exams. ...
  • Group: KB User's Guide
  • Views this week: 33
  • Total views: 24278
ID: 45807

KB User's Guide - Assessment Tab - Quiz/Survey Settings

Last updated on 2023-05-12
This document describes how to find and change the default page heading for your site's "Assessment" page.
  • Group: KB User's Guide
  • Views this week: 37
  • Total views: 26583
ID: 36755

KB User's Guide - General Info - Site-Level Vs. Document-Level Feedback

Last updated on 2023-06-01
This document describes the difference between site-level and document-level feedback forms available to end users, including how related notifications are routed.
  • Group: KB User's Guide
  • Views this week: 36
  • Total views: 21057
ID: 89421

KB User's Guide - Documents Tab - Suggest a Document Link - How to Follow-up on Suggestions

Last updated on 2023-09-19
The Suggested link on the left side of the Documents tab in KB Admin Tools gives document authors and KB Site Administrators access to all ideas for new documents that have been submitted on their KB site.
  • Group: KB User's Guide
  • Views this week: 45
  • Total views: 30684
ID: 20674

KB User's Guide - Documents Tab - Editing When Review Comments Are Optional

Last updated on 2023-09-11
This document describes the editing process in group spaces where review comments are optional.
  • Group: KB User's Guide
  • Views this week: 30
  • Total views: 27650
ID: 132

KB User's Guide - Documents Tab - Requesting a Document From Another Group

Last updated on 2023-10-02
In the KB, you can have documents that are owned and maintained by other groups shared with your own group, making it possible for your users to easily access that existing content without recreating it for your group. This page describes how to ...
  • Group: KB User's Guide
  • Views this week: 40
  • Total views: 30214
ID: 43054

KB User's Guide - General Info - KnowledgeBase Search Tips

Last updated on 2023-07-24
This document gives an overview of how to effectively use the Search function in the KB Live Site(s).
  • Group: KB User's Guide
  • Views this week: 37
  • Total views: 26154
ID: 44333

KB User's Guide - Settings Tab - Displaying KB Pre-defined Features via Side Module Links

Last updated on 2023-06-27
This document will go into detail on how to display links to the Site-level Feedback Form, Topics Map, Keyword Index, Site Glossary, Assessment page, and Dropbox page as Side Module Links.
  • Group: KB User's Guide
  • Views this week: 57
  • Total views: 26645
ID: 25234

KB User's Guide - Users Tab - Group Authorization

Last updated on 2023-05-16
This document describes how to create User Group Authorization rules in order to grant a select group automated read access to either your Live internal KB site or read and write access to a specific KB documents.
  • Group: KB User's Guide
  • Views this week: 64
  • Total views: 30411
ID: 22116

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