Results: 1-20 of 20

KB User's Guide - Explanation of User Types and Access Levels

Last updated on 2021-12-17
This document provides a broad overview of the different types of live site users in the KB, their access level, and how it relates to what content they can see.
  • Group: KB User's Guide
  • Views this week: 84
  • Total views: 30077
ID: 36826

KB User's Guide - Understanding Access to Documents

Last updated on 2024-03-25
The purpose of this document is to outline the many ways in which a document can be made available to certain (or all) audiences within the Knowledgebase (KB) system. There are several options that require specific setup and settings to make ...
  • Group: KB User's Guide
  • Views this week: 81
  • Total views: 945
ID: 135986

KB User's Guide - Documents Tab - Using the Campus Access Setting to Protect Content

Last updated on 2023-10-18
The Campus Access field allows individual documents to be put behind a general campus login (e.g. user is required to have valid campus login credentials) and therefore not accessible to the general public.
  • Group: KB User's Guide
  • Views this week: 88
  • Total views: 33772
ID: 43893

KB User's Guide - Settings Tab - "Hide Restricted Documents from Search" option in the Group Spaces Screen

Last updated on 2023-06-01
This document explains how to hide restricted documents from internal live site Search results.
  • Group: KB User's Guide
  • Views this week: 64
  • Total views: 24429
ID: 12074

Knowledgebase User's Guide - Sensitive and Restricted Data Policy

Last updated on 2023-08-25
The following document outlines the Knowledgebase policy regarding sensitive, restricted, and internally protected data.
  • Group: KB User's Guide
  • Views this week: 60
  • Total views: 2570
ID: 127184

KB User's Guide - Settings Tab - Group Spaces Screen

Last updated on 2024-05-07
There are options that can be set at the site level so that each KB Administrator can choose the best options for their users.
  • Group: KB User's Guide
  • Views this week: 96
  • Total views: 26212
ID: 18597

KB User's Guide - Documents Tab - Left Navigation Bar Links

Last updated on 2024-05-06
Menu items on the left-hand side of the Documents Tab in KB Admin Tools
  • Group: KB User's Guide
  • Views this week: 140
  • Total views: 51427
ID: 8537

KB User's Guide - Documents Tab - How to Create and Publish a Document

Last updated on 2024-01-24
This document explains how to create a new document using the KB Admin Tools.
  • Group: KB User's Guide
  • Views this week: 158
  • Total views: 52093
ID: 5235

KB User's Guide - Documents Tab - KB Custom Class Names

Last updated on 2022-12-08
This document lists KB custom tags for your reference. If an author inadvertently uses a class name that the KB uses for custom tags (e.g. class="internal"), it will have unintended results in the KB document. The following is a reference point for ...
  • Group: KB User's Guide
  • Views this week: 80
  • Total views: 22369
ID: 36739

KB User's Guide - Users Tab - User Access Groups and Limited Access Groups

Last updated on 2024-03-05
This document describes how to set up and use User Access Groups and Limited Access Groups.
  • Group: KB User's Guide
  • Views this week: 107
  • Total views: 37714
ID: 6691

KB User's Guide - Documents Tab - Using the IncludeDoc Feature to Restrict Content

Last updated on 2021-06-01
This document will show you how to create a document that is restricted to a subset of your internal users. We will then show you how to embed the document with restricted content into a "container" document which is intended for general consumption.
  • Group: KB User's Guide
  • Views this week: 76
  • Total views: 27989
ID: 5236

KB Users Guide - Documents Tab - Content Restriction Tags

Last updated on 2024-01-10
This document explains how to use the KB content restriction functions to prevent portions of a document from appearing on certain sites.
  • Group: KB User's Guide
  • Views this week: 71
  • Total views: 8676
ID: 114268

KB User's Guide - Documents Tab - Document Searching and Sorting

Last updated on 2023-10-09
The Documents tab includes many ways to search for documents.
  • Group: KB User's Guide
  • Views this week: 111
  • Total views: 32908
ID: 5250

KB Users Guide - General Info - Questions Brand New KB Admins Should Consider

Last updated on 2024-03-05
Here are a few things to consider before getting started on your new KnowledgeBase. Please consider the questions below to prepare for the identification and creation of your first topics and documents.
  • Group: KB User's Guide
  • Views this week: 102
  • Total views: 36004
ID: 52046

KB User's Guide - Users Tab - Remove User from This Group

Last updated on 2023-07-24
This document explains the behavior of the Remove User from This Group button on the Users tab in the KB Admin Tools.
  • Group: KB User's Guide
  • Views this week: 52
  • Total views: 24991
ID: 15205

KB User's Guide - Users Tab - Viewing, Updating and Deleting Users

Last updated on 2024-05-21
This document explains how to modify or update information for an existing user in the KB Admin Tools, and what to do if a user needs to be removed.
  • Group: KB User's Guide
  • Views this week: 120
  • Total views: 29676
ID: 5340

KB User's Guide - Topics - The Batch Topic Assignment Tool

Last updated on 2023-08-11
This feature allows users to apply or remove individual topics from a set documents, without affecting any other current topic assignments. You may search for a set of documents based on keywords in various fields in the document. Additionally, the ...
  • Group: KB User's Guide
  • Views this week: 74
  • Total views: 65782
ID: 22118

KB User's Guide - Documents Tab - Batch Transfer

Last updated on 2023-07-13
This document will show you how to efficiently transfer your documents to another KB group space. Full Publish rights are required in both KB spaces to make Batch Transfers . If you do not have Admin access to both KB sites, contact us at kb-team ...
  • Group: KB User's Guide
  • Views this week: 119
  • Total views: 39572
ID: 29768

KB Author Training - Editing an Existing Document

Last updated on 2023-08-17
This document contains instructions for editing an existing document. For detailed information about other aspects of the document editor, please continue with this training series or return to the 23277.
  • Group: KB User's Guide
  • Views this week: 93
  • Total views: 37398
ID: 23215

KB User's Guide - Documents Tab - Demo - Up, Previous, Next - Page Four

Last updated on 2022-07-13
This document demonstrates the use of the Up, Previous, and Next functionality. This is the fourth document in the series of four documents.
  • Group: KB User's Guide
  • Views this week: 60
  • Total views: 24349
ID: 15338

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