Results: 1-20 of 20

KB User's Guide - General Info - How to Hide Topic Breadcrumbs

Last updated on 2023-08-28
This document will explain how a KB Group Admin can hide topic breadcrumbs from view on their KB Live Site(s), either across your site or on a single KB document.
  • Group: KB User's Guide
  • Views this week: 36
  • Total views: 11033
ID: 112059

KB User's Guide - Documents Tab - Guide to HTML Editor Buttons (Classic Editor)

Last updated on 2022-07-20
Description of HTML editor buttons in KB Admin Tools
  • Group: KB User's Guide
  • Views this week: 65
  • Total views: 143994
ID: 14927

KB User's Guide - Documents Tab - Where To Place <link> Tags

Last updated on 2021-11-29
The TinyMCE editor does not allow <link> tags to be placed in the document body. You may find that tags you are attempting to add are not being saved, or you may see an alert warning that <link> tags previously stored in the doc body ...
  • Group: KB User's Guide
  • Views this week: 21
  • Total views: 8750
ID: 114990

KB User's Guide - Users Tab - User Access Groups and Limited Access Groups

Last updated on 2024-03-05
This document describes how to set up and use User Access Groups and Limited Access Groups.
  • Group: KB User's Guide
  • Views this week: 73
  • Total views: 37679
ID: 6691

KB User's Guide - Documents Tab - IncludeDoc and Dynamic Web Page Content

Last updated on 2024-01-24
The KB's IncludeDoc feature is a powerful way to embed content without duplicating it. This document describes how to use the KB's IncludeDoc feature to embed KB documents, portions of a document, or external web pages into another KB document.
  • Group: KB User's Guide
  • Views this week: 52
  • Total views: 40313
ID: 14925

KB User's Guide - Documents Tab - Requesting a Document From Another Group

Last updated on 2023-10-02
In the KB, you can have documents that are owned and maintained by other groups shared with your own group, making it possible for your users to easily access that existing content without recreating it for your group. This page describes how to ...
  • Group: KB User's Guide
  • Views this week: 39
  • Total views: 30213
ID: 43054

KB User's Guide - Stats Tab - Document Views by User

Last updated on 2023-08-21
Should there be an occasion where KB admins need to know which of their group members has viewed a document in their internal KB site, the Document Views by User function will prove most useful. This document will show you how to use the filters to ...
  • Group: KB User's Guide
  • Views this week: 27
  • Total views: 25233
ID: 22314

KB User’s Guide - Settings Tab - Apply a custom homepage layout

Last updated on 2024-03-05
Learn how to use a custom layout to change the look and feel of your site’s homepage.
  • Group: KB User's Guide
  • Views this week: 60
  • Total views: 4287
ID: 124321

KB Author Training - Editing an Existing Document

Last updated on 2023-08-17
This document contains instructions for editing an existing document. For detailed information about other aspects of the document editor, please continue with this training series or return to the 23277.
  • Group: KB User's Guide
  • Views this week: 57
  • Total views: 37361
ID: 23215

KB User's Guide - Documents Tab - Document Style Guidelines

Last updated on 2023-03-01
This style guide lists a set of standards for design and writing of KB documents. This document defines the standards and conventions used in KB User's Guide Documents. These guidelines are provided to ensure that all documents use the same style, ...
  • Group: KB User's Guide
  • Views this week: 109
  • Total views: 59941
ID: 5304

KB User's Guide - Documents Tab - Document Searching and Sorting

Last updated on 2023-10-09
The Documents tab includes many ways to search for documents.
  • Group: KB User's Guide
  • Views this week: 60
  • Total views: 32856
ID: 5250

KB User's Guide - Documents Tab - Minor vs Major Document Changes

Last updated on 2023-10-12
When publishing a change to an existing KB document, the change will be marked as either "major" or "minor". This document describes how this designation is determined, as well as the effects of publishing a major change.
  • Group: KB User's Guide
  • Views this week: 42
  • Total views: 13237
ID: 109513

KB User's Guide - General Info - Manage Your Favorite Documents (for Internal Site only)

Last updated on 2023-05-26
Designating Favorite docs in your Internal KB is great if you often refer to the same set of docs OR if you often refer users to the same set of docs. All of your "Favorited" documents are easily accessed by using the showmyfavoritedocs "Quick ...
  • Group: KB User's Guide
  • Views this week: 30
  • Total views: 25416
ID: 18630

KB User's Guide - Documents Tab - Demo - Up, Previous, Next - Page One

Last updated on 2022-07-13
This document demonstrates the use of the Up, Previous, and Next functionality. This document is the first page in a series of four documents. This could serve as the Table of Contents or top most document in the document tree.
  • Group: KB User's Guide
  • Views this week: 42
  • Total views: 29261
ID: 15335

KB User's Guide - Documents Tab - Demo - Up, Previous, Next - Page Four

Last updated on 2022-07-13
This document demonstrates the use of the Up, Previous, and Next functionality. This is the fourth document in the series of four documents.
  • Group: KB User's Guide
  • Views this week: 38
  • Total views: 24327
ID: 15338

KB User's Guide - Home Tab - My Profile

Last updated on 2024-05-21
The My Profile screen allows you to change personal information in your user profile. From this page, you can also adjust how you interact with the KB by adjusting your default KB group, default tab and the editor mode selection that best suits ...
  • Group: KB User's Guide
  • Views this week: 77
  • Total views: 31469
ID: 8529

KB User's Guide - Stats Tab - Docs by Helpfulness Link and Scores

Last updated on 2023-08-21
This document describes how to view helpfulness score logs in the KB Admin Tools, as well as how to reset/purge these scores for documents on your KB site
  • Group: KB User's Guide
  • Views this week: 45
  • Total views: 27763
ID: 24410

KB User's Guide - Documents Tab - Customizing Search Filters and Table Columns

Last updated on 2023-02-17
This document explains how to customize and save search filters and display columns when browsing and searching for documents in the KB Admin Tools.
  • Group: KB User's Guide
  • Views this week: 43
  • Total views: 27055
ID: 18719

KB User's Guide - Documents Tab - Image Guidelines

Last updated on 2023-07-25
This document explains guidelines for images included in your KB documents, including standards for formatting, sizing, and displaying as well as recommended naming conventions.
  • Group: KB User's Guide
  • Views this week: 94
  • Total views: 46876
ID: 4643

KB User's Guide - Documents Tab - Batch Transfer

Last updated on 2023-07-13
This document will show you how to efficiently transfer your documents to another KB group space. Full Publish rights are required in both KB spaces to make Batch Transfers . If you do not have Admin access to both KB sites, contact us at kb-team ...
  • Group: KB User's Guide
  • Views this week: 79
  • Total views: 39531
ID: 29768

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