Results: 1-20 of 228

Knowledgebase User's Guide - Contact and Support Information

Last updated on 2023-05-11
This document outlines how you can get support and help from the Knowledgebase team while creating or updating your documents. Please Note: Our hours of operation for support are M-F, 8 a.m. - 4:30 p.m. (excluding holidays).
  • Group: KB User's Guide
  • Views this week: 19
  • Total views: 4334
ID: 127188

KB Users Guide - General Info - New KnowledgeBase (KB) Space Creation Questionnaire

Last updated on 2023-06-01
University of Wisconsin - Madison faculty and staff may request a KB space of their own, free of charge. For an idea of the overall look and feel of a KB site, please see our UW Demo Site. We have a questionnaire that we'd like UW faculty/ staff to ...
  • Group: KB User's Guide
  • Views this week: 9
  • Total views: 39125
ID: 13301

KB User's Guide - Explanation of User Types and Access Levels

Last updated on 2021-12-17
This document provides a broad overview of the different types of live site users in the KB, their access level, and how it relates to what content they can see.
  • Group: KB User's Guide
  • Views this week: 11
  • Total views: 30003
ID: 36826

KB User's Guide - API - Available APIs

Last updated on 2024-04-15
This document outlines all of the currently available APIs for the KnowledgeBase.
  • Group: KB User's Guide
  • Views this week: 17
  • Total views: 26784
ID: 71945

KB User's Guide - Understanding Access to Documents

Last updated on 2024-03-25
The purpose of this document is to outline the many ways in which a document can be made available to certain (or all) audiences within the Knowledgebase (KB) system. There are several options that require specific setup and settings to make ...
  • Group: KB User's Guide
  • Views this week: 14
  • Total views: 877
ID: 135986

KB User's Guide - Documents Tab - Using the Campus Access Setting to Protect Content

Last updated on 2023-10-18
The Campus Access field allows individual documents to be put behind a general campus login (e.g. user is required to have valid campus login credentials) and therefore not accessible to the general public.
  • Group: KB User's Guide
  • Views this week: 21
  • Total views: 33704
ID: 43893

KB User's Guide - Users Tab - Viewing, Modifying and Deleting Users

Last updated on 2023-06-01
This document explains how to modify users in the KB Admin Tools, and what to do if a user needs to be removed.
  • Group: KB User's Guide
  • Views this week: 9
  • Total views: 29564
ID: 5340

KB User's Guide - Users Tab - Adding a User

Last updated on 2024-03-05
This document explains how to add a user to your KB and grant them permissions consistent with your workflow. In the spirit of Best Practices, KB Admins control permissions to their KB Site. However, please be mindful that any user with the Users ...
  • Group: KB User's Guide
  • Views this week: 26
  • Total views: 46830
ID: 5338

KB User's Guide - Documents Tab - Embedding user specific content in KB documents (HTML editor only)

Last updated on 2022-05-25
This feature allows authors to embed, in one document, content meant for specific individual users (e.g. allows a block of text to be visible only to a specified user who is a fully authorized internal user). When the activated document is rendered ...
  • Group: KB User's Guide
  • Views this week: 11
  • Total views: 25190
ID: 20307

KB User's Guide - Documents Tab - Transfer Ownership of One or Multiple Documents

Last updated on 2024-02-14
This document explains how to transfer document ownership from one user to another via the Documents tab by either editing an individual document to reassign ownership, or by performing a Batch Update to reassign many documents at once.
  • Group: KB User's Guide
  • Views this week: 13
  • Total views: 18398
ID: 92831

KB User's Guide - Documents Tab - Validation Tools

Last updated on 2023-10-02
This document explains how to use some of the document validation tools provided in KB Admin Tools for document editing.
  • Group: KB User's Guide
  • Views this week: 8
  • Total views: 28696
ID: 5241

KB User's Guide - Documents Tab - Changing a Document's Status to "Deleted"

Last updated on 2023-08-14
Sometimes you may want to delete a document that is no longer necessary or that was created in error. Before moving forward, please consider the document retention policies of your KB Group and that of your institution.
  • Group: KB User's Guide
  • Views this week: 13
  • Total views: 30766
ID: 5724

KB User's Guide - Documents Tab - Custom URL Field

Last updated on 2023-04-26
You may assign a custom URL for each new document based on its title. Using short, memorable URLs makes it easier for visitors to find and share your content. While the document title remains designed for display and human readability, its custom ...
  • Group: KB User's Guide
  • Views this week: 25
  • Total views: 30500
ID: 52054

KB User's Guide - Assessment Tab - Dropbox

Last updated on 2023-04-21
This document describes how KB Admins can create a dropbox for their internal users (e.g. trainees, students, etc.) to upload files to.
  • Group: KB User's Guide
  • Views this week: 7
  • Total views: 11013
ID: 6272

KB User's Guide - Users Tab - User Access Groups and Limited Access Groups

Last updated on 2024-03-05
This document describes how to set up and use User Access Groups and Limited Access Groups.
  • Group: KB User's Guide
  • Views this week: 32
  • Total views: 37638
ID: 6691

KB User's Guide - Users Tab - Remove User from the System

Last updated on 2023-08-24
This document explains the behavior of the Remove User from the System button on the Users tab in the KB Admin Tools.
  • Group: KB User's Guide
  • Views this week: 15
  • Total views: 24776
ID: 15207

KB User's Guide - Stats Tab - Document Views by User

Last updated on 2023-08-21
Should there be an occasion where KB admins need to know which of their group members has viewed a document in their internal KB site, the Document Views by User function will prove most useful. This document will show you how to use the filters to ...
  • Group: KB User's Guide
  • Views this week: 12
  • Total views: 25218
ID: 22314

KB User's Guide - Users Tab - Remove User from This Group

Last updated on 2023-07-24
This document explains the behavior of the Remove User from This Group button on the Users tab in the KB Admin Tools.
  • Group: KB User's Guide
  • Views this week: 9
  • Total views: 24948
ID: 15205

KB User's Guide - Training - Basic Administrator Training

Last updated on 2024-03-12
New KB Admins can use this document as a point of departure to begin building their KB sites.
  • Group: KB User's Guide
  • Views this week: 22
  • Total views: 24292
ID: 15358

KB User's Guide - Users Tab - Batch Transfer Document Ownership

Last updated on 2024-03-05
This document explains how to transfer document ownership from one user to another via the Users tab.
  • Group: KB User's Guide
  • Views this week: 22
  • Total views: 28265
ID: 15193
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