Zoom, Sign In Requirements

The article discusses Zoom sign in requirements for campus accounts.

Due to new restrictions by Campus Security and the Office of the Chancellor, ALL UIUC Zoom accounts will be required to sign in to Zoom using Single Sign On (SSO) beginning February 7, 2021 at 7:00am. For more information on the new restrictions, see the January 20th Massmail

Quick Tips

Troubleshooting Tips

Error Message about an account block?

If you receive the following message, "Your account yourNetID@illinois.edu is blocked for 30 minutes due to reaching the maximum 6 failed login attempts." You may have a stored password that is causing issues for you. 

If your access is time sensitive, the Technology Services Help desk (Consult@illinois.edu or 217.244.7000) can unlock your account before the 30 minute time limit. However, you will still need to perform the steps listed above.

Error Message about Login Method?

FROM THE WEB: If you receive the following error message while attempting to authenticate at zoom.us with "work email type" (Zoom credentials) stating you are unable to login and you should try another method (see picture below), please click the "SSO" button near the bottom left of the page. You will be redirected to the campus Shibboleth login page where you can enter your campus NetID and password to properly login.


Sign in error message. Use SSO by clicking the SSO button near the bottom left.

 

FROM THE ZOOM DESKTOP APPLICATION: UIUC Zoom users who attempt to authenticate using the Zoom desktop application will see the error message below. Please click the "Sign In with SSO" button to the right of your email address. You will be redirected to the campus Shibboleth login page where you can enter your campus NetID and password to properly login.

Desktop application error. Please click sign in with SSO.