Email, Spam Control, False positives or negatives
Technology Services can review and adjust some filtering rules and thresholds. Samples may be submitted to the vendor so they may update the automated filtering. We may be able to offer suggestions to our customers to reduce future occurrences of unscreened spam or quarantined legitimate email.
I signed up for Spam Control but I'm still receiving spam. OR A legitimate email was caught by Spam Control.
If you still receive spam in your mailbox after signing up for Spam Control, then:
- Check that the spam message was sent to an email address protected by Spam Control. You can determine if the message passed through Spam Control by checking the message's full headers (see solution Email, Exchange, How do I view mail headers? ). If the message does not have X-Spam-Score, X-Spam-Details, and X-Spam-Origsender tags, then the message did not get processed by Spam Control.
- Add the sender of the message to your Blocked Senders List. Spam Control does not intend to block or filter messages from legitimate businesses that have a voluntary mailing list. If you aren't sure how to unsubscribe from such mailing lists (or if you aren't sure if the company is reputable and will actually remove you from the list), then simply add its email address to your Blocked Senders List (see solution Email, Spam Control, How to create a blocked senders list ).
If you have a legitimate email message misidentified as spam, then:
- Add the sender's address to your Safe Senders List. For directions, see solution Email, Spam Control, How to add an email address to your safe senders list