KnowledgeBase - University of Illinois Roles

Roles of University of Illinois KB.

 University of Illinois KnowledgeBase (KB) Roles

The following chart outlines roles required for KB administration at the University of Illinois. 

Roles for University of Illinois KB users

Roles

Departments with their own URL

($1,000 Annually)

Example: Answers.uillinois.edu/Illinois.dia  

Departments without their own URL

($0 Annually)

Example: OBFS answers.uillinois.edu/ua (OBFS is under the UA umbrella)

AITS

University of Wisconsin (Vendor)

Content Manager

X

X

  

Technical Lead

X

**

  

Functional Lead

X

X

  

Group Manager

X

**

  

Administrator

X

N/A

  

Manager

X

**

  

Liaison

X

**

X

 

Vendor and Architect

   

X

 

Please note: People can be assigned multiple roles.

** Work with your KB Administrator for items related to these roles.


KB Role Definitions:

  • Content Manager - Responsible for KB content throughout the document lifecycle. This includes document creation, review prior to publishing, document activation, and upkeep. They would also be responsible for the intake, review, and response to KB feedback. Additionally, they would likely assume the responsibility of directly managing topics, often in collaboration with the Administrator and the Functional Lead.
  • Technical Lead - Responsible for directly managing the development of unique KB site features. This would include working directly in HTML, CSS and/or JavaScript to create advanced web elements that enhance documentation or site modules. This role would also be responsible for making any necessary CSS customizations to your site layout.
  • Functional Lead - Responsible for the general operations of the KB space. This would include creating and modifying document workflows, directing the review of expiring and aging documentation, overseeing training for new authors, and delegating individual responsibilities to group authors. This role works closely with the Content Manager and the Group Manager.
  • Group Manager - Responsible for managing the users authorized for your space. This would include adding new users, setting/updating user access rights, creating and maintaining any User Access Groups and/or Limited Access Groups, creating Group Authorization rules, and removing users when necessary. When removing users who owned documentation, they would also likely work with the Functional Lead and/or Content Manager to ensure that documentation gets transferred to another appropriate owner. This person may also be responsible for maintaining certain group relationships, in particular, shared internal KB access with other KB spaces.
  • Administrator - Responsible for overseeing and directing the roles of Technical Lead and Group Manager. This role would make any needed executive decisions about the site layout (in terms of both visual and categorical structure) and group management. This person would also work closely with the Manager to coordinate any large-scale, potentially high-impact changes to the KB space and its content.
  • Manager - Responsible for overseeing and directing the roles of the Content Manger, Functional Lead, and Group Manager. This role would ensure that operations supports the effective management of content and users, settle any conflicts regarding workflow and access rights, and verify appropriate document site access within individual spaces and when sharing with other groups. Also works closely with the Administrator to promote coordination between technical and functional management.
  • Liaison – Responsible for addressing specific concerns, issues and/or problems with vendor and University of Illinois group members. Address issues concerning relationships or services within the U of I KB. Work closely with all group members and focus on vendor relationship. Identify areas that need improvement and recommend necessary actions. Develop a full understanding of the needs of the departments/groups, issues and problems. Create opportunities for vendor and group members to discuss and educate themselves on KB issues. Serve as the consultant on vendor related issues. Coordinate monthly user group meetings with University of Illinois group members. 
  • Vendor and Architect – Responsible for hosting a partner site within U of WI KB service environment using a “software-as-a-service” (SaaS) approach. Provide a KB environment that includes the ability to share its content with other KB partners. Provide access to shared content related to support of technology and business practices used in higher education available for possible adoption by KB partners. Provide a license to non-exclusive use of the KB service environment with no implied or explicit transfer of copyright. Work with KB partner on a time and materials fee-for-service basis, to effect a smooth transfer of KB content. Provide a senior staff member to serve as a primary point of contact for KB partner’s administrator or backup and available during 8 a.m. – 4:30 p.m. during regular business days. KB partner administrator support will be provided as needed during standard hours for up to 10 hours per year at no charge. Additional support hours may be purchased at a rate of $90 per hour. 



Keywords:AITS, KB, roles   Doc ID:62402
Owner:Rita B.Group:University of Illinois System
Created:2016-03-31 11:37 CDTUpdated:2017-06-02 12:43 CDT
Sites:University of Illinois System
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