Zoom, How to Change Zoom Portals

How to change Zoom portals from the regular Zoom portal to the Zoom HIPAA Compliant Portal or reverse.
PLEASE NOTE: The below process is currently required for every switch between Zoom portals. You will retain all scheduled meetings when moving in/out of the PHI portal but Co-Host, Alternate Host and Scheduling Privilege functionality is only available to accounts in the same portal.  These functions are removed when migrating in/out of the PHI portal and have to be re-assigned if/when returning into the non-PHI Zoom portal.
Go to your currently logged in portal, click on the top right Sign Out Icon icon and then click “SIGN OUT”

To start the migration process, navigate to the desired portal and click “Sign in”

Note: The University of Illinois Chicago (UIC) has consolidated their Zoom for PHI functionality into one unified portal: uic.zoom.us.  IMPORTANT: you must request access to Zoom for PHI functionality at UIC before holding any Zoom meetings concerning PHI.  You can request access here. If you require more information about Zoom for PHI at UIC, please visit: hipaa.uillinois.edu or by visiting: How can I use Zoom for PHI

In the below example we are going from the regular Illinois port to the ZHC portal
This is an image of the sign in page of the Illinois Zoom PHI portal


You will be prompted to login with the Illinois login screen.
This is an image of the Illinois login box.

A message will appear that notifies you that you are signing into a new portal, please click on “Switch to the New Account” to continue the migration.

An image that describes you are about to change to a different Zoom account.

This message lets you know that you will not lose any of your current meetings or recordings and that you may not have full functionality on the new site (due to different security controls).  Please click “I Acknowledge and Switch”

 And image of the acknowledgement button.

Zoom will send an email to the email address specified in the account to confirm the account migration. 

Zoom email instructions on the webpage

Please open the email from Zoom and select the “Switch to the new account” button.

And image of the email that Zoom sends with the switch button in it.
 

A new web page opens with a prompt to complete the migration. Click ‘I Acknowledge and Switch’.

I acknowledge and switch

You will then be shown the page below.  Click "Sign in Now"

Sign In
You will be signed in to the portal (in our example https://illinois-phi.zoom.us). You will notice the Illinois ZHCP Logo logo in the top left part of the screen which lets you know exactly which portal you are now in. If you require full Zoom functionality, then repeat the above instructions for the illinois.zoom.us portal.

Keywords:
Change Zoom Portals, ZHC, ZHCP, Zoom HIPAA, Zoom portal, Zoom PHI, Zoom HIPAA Compliant 
Doc ID:
100189
Owned by:
zoom G. in University of Illinois Technology Services
Created:
2020-04-07
Updated:
2026-09-21
Sites:
University of Illinois System, University of Illinois Technology Services