System Office - Unable to Log into Windows (10 or 11) PC After Netid Password Change

This procedure explains how to solve the issue of not being able to log into your Windows (10 or 11) PC or the AITS VPN after resetting your NetID password. If you have reset your NetID password while disconnected from the local university network, your Windows password may become out of sync. To resync, you can login while physically on campus or perform the procedure below to do a remote Network Login.

Performing a Network Login

Windows 10

  1. First, logout completely to get back to the main login screen

  2. Press the CTRL+ALT+DEL keys simultaneously

  3. Click on the icon of the two little computers in the bottom right, shown in the photo below:

    Two Computer Icon

  4. This will bring up a screen that lets you choose either the Chicago or Urbana AITS VPN. Once you choose one, you should see the screen below:

    AITS VPN Login Screen

  5. Login using the following format. Username: uofi\netid (ex: uofi\kenzieh). Password: Newly set Password.

  6. After this is completed, the new password should sync and you should be able to login normally.

Ensure Windows has your current credentials

If you see this notification, click and follow all directions.  Otherwise your Windows password will fall out of sync with your NetID password and you will need to follow the entire procedure above.

Windows needs your current credentials

Windows 11

  1. First, logout completely to get back to the main login screen

  2. Press the CTRL+ALT+DEL keys simultaneously

  3. Click on the the lock and key icon in the bottom right corner:

    Network Login

  4. Then select one of the AITS (Chicago or Urbana) VPNs in the bottom right corner:

    Newtork Login 2
  5. This will bring up the login screen for the chosen VPN:

    VPN Login
  6. Login using the following format. Username: uofi\netid (ex: uofi\kenzieh). Password: Newly set Password.

  7. After this is completed, the new password should sync and you should be able to login normally.

 Note: This is the recommended way to log into your machine while working over WiFi or remotely. This ensures your computer is kept up-to-date, while preventing issues like incorrect time/date and other strange behaviors.


Keywordsnetwork, login, password, netid, VPN, AITS VPN, reset, sync, VPN password   Doc ID114706
OwnerAITS Service Desk .GroupUniversity of Illinois System
Created2021-11-05 13:26 CDTUpdated2023-10-02 08:20 CDT
SitesUniversity of Illinois System
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