AITS - Service Desk - 2FA/DUO - Enroll a New Phone/Number
Here are the instruction to update your 2FA/MFA by adding a device at the NetID Center. We highly recommend the use of the DUO Mobile app for your 2FA needs.
It is recommend to login to the netid center on a PC as you will need to use the Phone Camera to scan a code later on Screen for the setup
Logging into NetID Center
Step 1 Go to NetID Center https://identity.uillinois.edu
Step 2 Login: Please use your NetID and not your Campus Email for login here:
Step 3 2FA/MFA Prompt:
Please see KB about 2FA/MFA Temporary Codes:
https://answers.uillinois.edu/systemoffices/internal/page.php?id=85687
If you don't have access to your old device you can request a temporary passcode here:
https://identity.uillinois.edu/iamFrontEnd/iam/passcode
Step 4 You are now logged into the NetID Center:
Managing 2FA/MFA
Step 1 Click Manage 2FA after you are signed in at the Net Id Center:
Step 2 Click the + Add a new device:
It is recommend to have the drop down "When i log in" be Automatically DUO Push
If your phone number is the same please continue with + Add a new device you will be reactivating the number for 2FA/MFA
Step 3 Follow the on Screen Prompts for the device you are adding:
Step 4 enter your phone number and click continue for DUO Mobile App setup: (Including your area code 555-555-5555)
Step 5 Select the Devices OS "Android" for Google Devices, "IOS" for Apple Devices.
Installing Duo Mobile App
Step 1 install the DUO Mobile App on your device:
You will need to have the app installed on the phone/device you wish to have for 2FA/MFA to continue with the Mobile App.
Android Google Play Store: Duo Mobile - Apps on Google Play https://play.google.com/store/apps/details?id=com.duosecurity.duomobile&hl=en_US&gl=US
Iphone Apple Store: Duo Mobile on the App Store https://apps.apple.com/us/app/duo-mobile/id422663827
Step 2 On Phone:
Click Continue
Click Use a QR code (You are now ready to use and activate the Mobile App.)
Return to PC screen click I have the "DUO Mobile App Installed"
Use your device to scan the QR code on screen.
Click Save to finish setup on Device.
For more assistance Please see this KB about DUO Mobile Activation.
2FA, Activate Duo Mobile for Your Device
https://answers.uillinois.edu/systemoffices/internal/page.php?id=67799
Final Touches - Remove a Device
Step 1 Mark the device as the Default 2FA/MFA device by saving it as your "Favorite" Device (This will be the 1st device used for 2FA/MFA authentication)
Step 2 Remove old non working devices on account. (Once 2FA has been setup there must be at-least 1 device added to the account)
Click on the device and then click the red trash can to remove the device
