Error Message Text:

The following database error occurred: (CS) "ConfigManager not yet initialized" . For information about this error, please refer to SAP Knowledge Base Article 2054721 on the SAP Support Portal. (IES 10901)

Steps to resolve issue:

1. Close the Web Intelligence Rich Client.
2. Open a File Explorer window and navigate to C:\Users\[User’s NetID]\AppData\Roaming\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\Universes.¹
3. Delete the @EDDIE folder.
4. Navigate to C:\Users\[User’s NetID]\Documents\My SAP BusinessObjects Documents\LocData.²
5. Delete all of the .lsi, .extranet, and .intranet files
6. Log into EDDIE.
7. Click the blue, circle icon with your initials in the upper right and select Settings.
8. Click Application Preferences, and make sure the option for ‘Open in Edit mode’ is set to Rich Client.
9. Click Save.
10. Scroll down and click the Web Intelligence tile.
11. When the Rich Client opens, go ahead and close it.
12. Relaunch the Rich Client from your desktop.

Notes:

1. If the AppData folder does not show up in File Explorer, click the View tab in the toolbar at the top and select Show Hidden Items.
2. If the folder referenced in Step 4, above, does not exist, try looking in OneDrive: C:\Users\[User's NetID]\OneDrive - University of Illinois - Urbana\Documents\My SAP BusinessObjects Documents\LocData.