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Web Intelligence Rich Client - Database Error

Some customers are receiving a Login Failed error after entering their user name and password in Web Intelligence.

An error message you may receive in Web Intelligence is "Database error:(CS) "Unable to connect to the repository".  (IES 10901) (WIS 10901)."

There are two different approaches you can try to fix this error.

1. Login Failed - Clear LocData Folder

If you are able to log into EDDIE and launch Web Intelligence, but unable to login directly to Web Intelligence Rich Client try the following steps:

  1. Open Documents < My SAP BusinessObjects Documents < LocData.
  2. Delete the files (.intranet, .extranet, .lsi files) within the LocData folder.
  3. Launch Web Intelligence from EDDIE (required for setting the file association).   Instructions

2. Login Failed - Close Webi Running in the Background

If you can confirm that Web Intelligence is Disconnected and login fails, try the following steps:

  1. Go to the bottom right corner on the menu bar to view all the open programs.
  2. If the Web Intelligence icon is there, RIGHT-Click and select QUIT.
  3. Launch Web Intelligence and try to login.

KeywordsBusiness Objects, Web Intelligence, Webi, Webi, EDW, DS, AITS, login failed, IES 10901, WIS10901   Doc ID49603
OwnerAlex H.GroupUniversity of Illinois System
Created2015-03-26 10:38:02Updated2023-10-12 15:22:52
SitesUniversity of Illinois System
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