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Enterprise Data Warehouse (EDW) Access - Help Desk Data
Customers have asked to have access to the Help Desk data for reporting purposes. This document contains the steps on how to gain access to this data.
You can gain access to the Service Desk Reporting universe in order to create reports by having your USC submit a request through the DS Unit Security Contact (USC) Application.
The following access will need to be submitted.
DS Job Category = Data Analyst (Limited)
Data Subject Area = Service Desk Reporting