Topics Map > Computer Operations Engineering > Service Desk
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CA Service Desk Manager - Setting Default Role

Analyst logs into Service Desk Manager and gets the Employee Screen every time they log in. Not able to switch to Analyst view and make it stick.

  1. Log in to CA Service Desk Manager (SDM) at
  2. Change Role in upper right corner.
  3. Click Set Role button.
    Analyst Role View Displays
  4. As Analyst, click View>>Preferences menu.
    Preferences Window Displays

  5. Click Edit button.
  6. Check Use Default Role.
  7. Click Save button.
  8. Log out of Service Desk Manager.
  9. Log back into Service Desk Manager.  
    Analyst View is now Default View

See Also:

Keywords:Role SDM default employee analyst   Doc ID:63139
Owner:John C.Group:University of Illinois System
Created:2016-05-03 16:48 CDTUpdated:2017-06-13 09:43 CDT
Sites:University of Illinois System
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