Topics Map > Account Management > Net ID

AITS - Service Desk - UI New Hire - Unable to Claim NetID

If you receive an error during the NetID claiming process, try logging out of the UI New Hire system, wait 10 minutes, then try again. Sometimes there are data synchronization delays between the Banner enterprise system (where employee data is stored) and midPoint (the system behind the scenes that maintains NetIDs and passwords) that can cause this behavior.

If you continue to have problems after 10 minutes, please submit a ticket for further assistance.

NetID claiming screen from UI New Hire

More information on UI New Hire

Access the UI New Hire application
UI New Hire Quick Start Guide
UI New Hire complete System Guide

KeywordsIAM, AITS, midPoint   Doc ID65124
OwnerAITS Service DeskGroupUniversity of Illinois System
Created2016-07-14 11:20:07Updated2024-05-09 14:33:30
SitesUniversity of Illinois System
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