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Service Desk - Banner Admin Pages - Error: 'Authentication Error!'

What to do when you get an Authentication Error message when logging into Banner Admin Pages.
When logging into Banner 9 you receive the error:

Authentication Error

You are using an old saved link to connect to Banner 9. Please bookmark https://apps.uillinois.edu/banner/ 
Using this new link will resolve your issue.

Keywords:
aits, banner 9, banner, authentication, error, attention, login, WSO2, WS02, Identity Server, something went wrong during the authentication process. Please try signing in again. 
Doc ID:
87260
Owned by:
AITS Service Desk in University of Illinois System
Created:
2018-10-26
Updated:
2025-02-25
Sites:
University of Illinois System