Banner - Attachment to a Virtual Running Machine Failed Error

Customer is receiving an error before getting in the login screen. The customer stated they are receiving an error message -- attachment to a virtual running machine failed.

If a customer is receiving an error before getting into the login screen, have customer change their internet browser settings and login again. 

IExplorer - Internet Options - Delete Cookies - Delete Files - Settings - Check for newer versions of the stored pages: - Every time you start Internet Explorer - Temporary Internet Files folder - Increased disk space to use >4000 MB.