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No.Document TitleIDUpdatedHits
1*** Clearing Browser Cache and Cookies123842021-03-242820085
2KnowledgeBase - What are the different System Offices roles and responsibilities?624022021-04-254998
3My UI Info (Nessie) - Technical Problems - During/After Working Hours482232021-04-202866
4KnowledgeBase - Universal Guiding Principles for KB Partners598022021-04-194980
5KnowledgeBase - What is AITS semi-annual review workflow?609142021-03-174959
6CA Service Desk Manager - How to reopen a Ticket?679892021-03-175129
7Banner Administrative Pages error - What is "The account is locked"?475522021-03-173579
8CA Service Desk Manager - How to view Service Desk Tickets and Ticket Detail?679792021-03-177870
9Service Desk Manager - How to set your Preferences?678382021-03-172889
10CA Service Desk Manager - How do you resolve a Ticket?668782021-03-177138
11Unit Security Contact - What is a USC (Overview)?633022021-03-175088
12CA Service Desk Manager - How do you create a New Ticket?668932021-03-179336
13CA Service Desk Manager - How to use Manual Notification?670222021-03-177384
14CA Service Desk Manager - How do you update the Ticket Status?668632021-03-179630
15CA Service Desk Manager - What is Ticket Escalations?669362021-03-175131
16KnowledgeBase - About the University of Illinois KB598012021-03-1719517
17CA Service Desk Manager - Searching for Tickets677872021-03-179398
18KnowledgeBase - Do you have a reference guide for the KB?620592021-03-175876
19CA Service Desk Manager - How to log Comments in Tickets679832021-03-177803
20AdAstra - System Requirements746262021-01-0914972

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