Travel Expense Management (TEM) - Error: This Service is Only Available on a University Network or Through an Authorized VPN

A campus VPN connection (Virtual Private Networking) is required to access the Travel and Expense Management (TEM) application from an off-campus network.

Logging into TEM from off-campus without a campus VPN connection will show the following error and prevent access: 

Sorry, this service is only available on a University network or through an authorized VPN


You must connect to your campus VPN connection before logging into TEM.  Each campus has unique instructions for connecting to VPN.  Here are the VPN instructions for your campus:

This information was previously communicated to all University employees. See the TEM will Require VPN Beginning August 3, 2017 communication for more information.

A special note for Chicago VPN users only

Chicago users must route all traffic through their VPN connection:

  1. Disconnect from UIC’s VPN.
  2. Login to
  3. Under “Route all traffic through VPN Tunnel?” select “Yes”
  4. Click (Update Settings) 
  5. Re-connect to UIC’s VPN. 


For TEM questions, contact University Payables Customer Service at 217-333-6583 or toll free at 888-872-9953, or by email to

For more information on Travel Expense Management TEM

Visit the TEM Resource Page

See Also:

Keywords:Travel Expense Management, TEM, VPN, AITS   Doc ID:75368
Owner:Shawn L.Group:University of Illinois System
Created:2017-08-09 09:02 CDTUpdated:2017-10-04 09:57 CDT
Sites:University of Illinois System
Feedback:  0   6