CA Service Desk Manager - Request Ticket Templates

You can define a request ticket to serve as a model for future requests and save the definition as a template. Request tickets that are created with that template have certain fields auto-populated with your specified values.

There are two ways to create a request template:

Keywords:AITS, training, SDM   Doc ID:80111
Owner:Shawn L.Group:University of Illinois System
Created:2018-02-14 11:11 CDTUpdated:2018-02-14 13:48 CDT
Sites:University of Illinois System
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