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No.
Document Title
ID
Updated
Hits
1
***
Clearing Browser Cache and Cookies
12384
2020-08-06
2782081
2
CA Service Desk Manager - What is Ticket Escalations?
66936
2021-02-16
4877
3
CA Service Desk Manager - How to use Manual Notification?
67022
2021-02-15
7065
4
Unit Security Contact - What is a USC (Overview)?
63302
2021-02-15
4763
5
Service Desk Manager - How to set your Preferences?
67838
2021-01-03
2694
6
CA Service Desk Manager - How to view Service Desk Tickets and Ticket Detail?
67979
2020-12-29
7502
7
CA Service Desk Manager - How to reopen a Ticket?
67989
2020-12-29
4873
8
CA Service Desk Manager - How to log Comments in Tickets
67983
2020-12-29
7414
9
CA Service Desk Manager - Searching for Tickets
67787
2020-12-29
9050
10
CA Service Desk Manager - How do you update the Ticket Status?
66863
2020-12-06
9223
11
CA Service Desk Manager - How do you create a New Ticket?
66893
2020-12-06
8950
12
CA Service Desk Manager - How do you resolve a Ticket?
66878
2020-12-06
6805
13
University portal - Problems/questions/website
46964
2020-11-11
6221
14
University Bursar - How do I pay my University bill?
51135
2020-11-09
6570
15
CA Service Desk Manager - Service Desk Interface
66257
2020-10-20
6443
16
CA Service Desk Manager - Transferring a Ticket
66877
2020-10-20
6238
17
CA Service Desk Manager - Edit Mode Continuous Running Hourglass
[Campus login required]
66142
2020-09-29
0
18
Who do I Contact with SharePoint Questions?
54258
2020-05-29
2613
19
Bomgar – How to Start a Remote Session and elevate privileges with Bomgar Representative Console
55015
2020-05-05
10394
20
University Bursar - How do I access my student's account as an authorized payer if I forgot my username or password?
51134
2020-04-20
4929
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System Offices
Administrative Information Technology Services (AITS)
(217) 333-3102
(312) 996-4806
servicedeskaits@uillinois.edu
Chicago
Technology Solutions
(312) 413-0003
consult@uic.edu
Springfield
Information Technology Services (ITS)
(217) 206-6000
techsupport@uis.edu
Urbana-Champaign
Technology Services at Illinois
(217) 244-7000
consult@illinois.edu