Topics Map > Infrastructure > Network > Virtual Private Network (VPN)

I am receiving a Login Failed error in AnyConnect, how do I fix this?

There are a few reasons why the AnyConnect client may give an error of Login Failed.

VPN Login Failed

There are three basic causes of the Login Failed error:

  1. Incorrect password or UI Verify Method entered:
    • It is possible you accidentally mistyped either your password, or the UI Verify Method (which must be either push, sms, phone, or the 6-digit code generated by the Duo Mobile app, received via SMS, or received as a 2FA - Temporary Passcode). Please retry logging in to AnyConnect.
  2. SMS option used for the UI Verify Method
    • As described in How do I log in to the UIC VPN?, using the SMS option will result in the Login Failed message, and you must then re-enter your password and enter the 6-digit code received via text message to your registered device into the UI Verify Method field. This will allow you to login successfully.
  3. UI Verify failed connection:
    • Sometimes, using the push or phone options for UI Verify Method can also fail, sometimes due to a slow response from the Duo 2FA system. In these cases, you can also directly enter the 6-digit code generated by your Duo mobile app or your registered physical token.

      Duo interface                   Duo Passcode

Keywords:VPN, Duo, 2FA, UI, Verify, log   Doc ID:75022
Owner:Charles N.Group:University of Illinois at Chicago ACCC
Created:2017-08-01 16:09 CDTUpdated:2019-07-19 15:55 CDT
Sites:University of Illinois at Chicago ACCC
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