Webstore, Adobe Creative Cloud- Troubleshooting issues with installations and licensing
This article provides explanations and links to basic and advanced troubleshooting steps when encountering problems using the Adobe Creative Cloud University Enterprise license.
- All University Enterprise Adobe Creative Cloud users with Windows or Mac Computers
The University of Illinois Adobe Enterprise plan is licensed using the Named User model, otherwise referred to as a continuous or subscription-based customer. Sign in using the University of Illinois 2 factor authentication and a valid school email address is required to use Adobe apps. Most licensing errors are caused by improper login procedures, or applications that are out of date. Adobe does not require users to sign out of their account often. When it does happen, it is often caused by some change either on the backend admin side of Adobe or the user's system environment.
The Creative Cloud Desktop app controls and manages the sign-in process and is installed with any application that is downloaded to a user’s computer. Therefore, if you are experiencing issues with an Adobe program, remember to look at Creative Cloud desktop that usually runs as a background process.
The Adobe Desktop Creative Cloud App is also designed to manage the other apps in the Adobe CC Suite. When things aren't working, it may be necessary to start over and reinstall the Creative Cloud App. This app can be difficult to completely remove from the computer. The Adobe Acrobat app is part of the CC Suite but it does not behave in the same way as the other apps and needs to be handled separately. Older versions of Acrobat on the computer sometimes do not communicate with the Adobe Desktop Creative Cloud App.
Troubleshooting Adobe problems:
For End Users:
Always start with the basic steps. Check your Adobe apps to make sure they are up-to-date. Sign out and sign back in of Adobe using the Creative Cloud Desktop app.
If issues persist after completing the basic troubleshooting steps, proceed to the advanced troubleshooting steps. This may include removing and reinstalling the Adobe Desktop Creative Cloud App and/or the Adobe Acrobat app.
- Guide to Renewing the Adobe Enterprise License
- Guide to Adobe Enterprise Login and Product Installation
- Instructions for installing Adobe Acrobat DC
- FAQ Adobe Enterprise annual license for faculty, staff and students
- Adobe Creative Cloud University-Wide Access for Students
- Information on Adobe Enterprise Cloud Storage