• Instructional use note
• How to connect to Citrix
• How to find newly-published applications for your course
• Troubleshooting

Instructional use note

Please note that the Engineering Citrix service and other EWS resources are for instructional use only. Academic research on EWS resources is prohibited. More on our research policies can be found here: https://go.illinois.edu/ews-research-policy. Please submit a help request at https://go.illinois.edu/ewshelp with any questions.

How to connect to Citrix

1. New and current users: Download Citrix Workspace application installer at https://www.citrix.com/platform/citrix-workspace-app.html.
2. Launch the installer to install the Citrix Workspace application. Follow along and complete the installation wizard.
3. If you are connecting from a wireless network other than IllinoisNet, connect to the Technology Services' Cisco VPN before launching Citrix Workspace.
   • Cisco VPN download and installation instructions can be found at VPN, CISCO Secure Client or AnyConnect, Installation Instructions Splash Page.
   • For problems connecting to the Cisco VPN please contact the Technology Services Help Desk.
4. Launch the Citrix Workspace application.
   • The first time you open Citrix Workspace, input citrix.engr.illinois.edu in the server address field and click Add.
   • Windows
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   • Mac
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5. If you encounter an error, disconnect from the Cisco VPN, select the 2 TunnelAll profile, and reconnect to the VPN.
6. Select Finish on the success screen.
7. When the login screen appears, enter your UIUC NetID and your NetID password and click Log On.
   • Windows
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   • Mac
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8. Select the Apps tab to view all applications. Application visibility will vary based on course registration.
9. Most applications will save content to your EWS home directory by default, but can also save content to your local computer.
   • The EWS home directory is mapped as the U: drive.
   • To access your EWS home directory remotely, use the following instructions at EWS Labs, Remote access to your EWS Windows home directory.

How to find newly-published applications for your course

Application visibility is based on course registration and sometimes requires a manual refresh:

• Select Refresh Apps in the top-right drop-down menu of Citrix Workspace.
• Search for the application name under the Apps tab.

If you are a TA and cannot see the application, ask the instructor to update the membership of the course staff group using Instructor Tools.

Troubleshooting

• If you encounter errors, close Citrix Workspace, disconnect from the Cisco VPN, reconnect to the VPN using the 2 TunnelAll profile, and launch Citrix Workspace again.
• Make sure you are connected to the Engineering Citrix service (citrix.engr.illinois.edu) and not any other Citrix URL.
• Try refreshing your apps using the instructions above.
• If you're still having issues connecting to the Engineering Citrix please submit a ticket here: https://go.illinois.edu/ewshelp.
  • Issues with the VPN should be sent to the campus Tech Services group: https://www.techservices.illinois.edu/.

Short URL for this page: https://go.illinois.edu/citrix