Office 365, Outlook for Mac, Add shared mailbox

Offices often have at least one shared mailbox for voice mail, responding to outside inquiries, projects, and more. Follow the steps below to add a second account to Outlook 365 on a Mac computer. Note: if you do not have access to this email address, the process will fail. Your department office manager should request access on your behalf.

Go to the Outlook menu and choose “Preferences”

Outlook Mac menu preferences

Select “Accounts”

Outlook Mac preferences accounts

Select the + (plus) sign to add a new account


Type in the shared mailbox address and select "Continue"

Outlook Mac shared account address example at

When prompted to provide the password, hit the “Back” button

Outlook shared account password prompt back button is circledIllinois standard login prompt enter your own NetID

Enter your own NetID and password

When it tells you the account has been added successfully, you can close that window. It will be at the bottom of the folder list in the left-hand navigation pane.

That's it!

Keywords:outlook, mailbox, shared, "shared email", "shared account", "secondary account", voicemail, "voice mail"   Doc ID:116245
Owner:Allison P.Group:UI Gies College of Business
Created:2022-01-21 15:06 CDTUpdated:2022-02-08 18:07 CDT
Sites:UI Gies College of Business
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