Skype for Business, Call Voicemail option not showing up

This page describes what to do if the 'Call Voicemail' option does not appear in the call dropdown in Skype for Business.

screenshot showing call dropdown in skype for business

Client Services and the Referral Coordinator send non-urgent calls straight to doctors' voicemails via Skype for Business. This is preferable to calling their office phones, hoping they do not answer, then letting the call roll over to voicemail.

On occasion the option to send a call straight to voicemail is not available. If it is determined that the recipient does have a voicemail box but the Voice Mail option does not appear as in the screenshot above, this is likely because the recipient is a Skype for Business on Mac user.

To fix the issue, they should log into an up to date Skype for Business client on Windows and check their voicemail once from there (see below screenshot). This will provision some settings within the Skype for Business service. Afterwards, the option to send a call straight to voicemail should appear right away.

screenshot showing how to call into voicemail from skype for business client

If they have tried this, and you are sure that they have a voicemail box, contact IT@VetMed.

Keywords:skype for business voicemail touchpoint   Doc ID:112856
Owner:Jeff F.Group:University of Illinois College of Veterinary Medicine
Created:2021-08-04 15:18 CDTUpdated:2021-11-03 16:33 CDT
Sites:University of Illinois College of Veterinary Medicine
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