Email Mailbox Migration to (Office 365) Exchange Online

Technology Services has announced the release of Microsoft Exchange Online(Office 365). This system will replace the Microsoft Exchange 2010/2013 system currently used by faculty, staff, and graduate students for email, contacts, and calendaring. The new system is faster and offers some improvements in the web and mobile clients such as the ability to create online meetings with Skype for Business and Office 365 Groups.

When will my mailbox be migrated? 

Your mailbox will be switched to the new system on Tuesday, September 25th between the hours of 2AM and 6AM. 

What is being migrated? 

We will migrate all Exchange 2010/2013 data, including: 
  • Messages in your Inbox (including subfolders), Sent items, and other email settings like signatures, rules, alerts, and categories 
  • Scheduled events in your Exchange calendar 
  • Tasks and reminders 
  • Contacts in the address book 

What you should do BEFORE the mailbox migration

  • Be sure you know the passwords for any group or shared mailboxes that you manage.  These may not be needed but should be readily available. 
  • Bookmark the new Outlook on the Web URL in your browser(s): (It will not work until after the migration)

What you should do AFTER the mailbox migration

  • Be certain that you close and reopen your mail client (Outlook). 
  • Please note that some clients may need the account removed and re-added.
  • Remember the new Outlook on the Web URL:
  • Be aware of the new "Focused" inbox that is enabled by default.  Learn more here: Office 365: Outlook Focused Inbox

Trouble AFTER the migration

Issues opening Outlook mail client on your work PC or laptop:

  • Email with the details of the problem.  
  • Use Outlook on the Web until we visit you to help troubleshoot the problem:
  • Please note that will NOT work after your mailbox is migrated.  You will need to use

Mobile Device Help

Due to the varying number of mobile devices there are no step by step setup instructions. General steps are available here: [Link for document 85571 is unavailable at this time.]

Macintosh Help

  1. Open Outlook
  2. Select Tools
  3. Select Accounts
  4. Select Advanced
  5. In the Server box Type:
  6. Select OK (Save)
  7. If prompted, retype your email and your password
Note: You may also try a forced sync by selecting: Tools --> Send & Receive

If you have questions or need assistance prior to or during the migration process, please contact:
  • Email VetMed IT: 
  • Email or Call Technology Services Help Desk: or 217-244-7000

Keywords:email, outlook, mail, office, office 365, office online,, andriod, ios, applemail   Doc ID:84525
Owner:Tina O.Group:University of Illinois College of Veterinary Medicine
Created:2018-08-06 15:13 CDTUpdated:2018-09-25 13:18 CDT
Sites:University of Illinois College of Veterinary Medicine
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