Topics Map > Help and training
Topics Map > Teaching and learning
ClassTech, Special Event Support
If you are hosting an event in a General Assignment Classroom or the Levis Faculty Center and would like assistance setting up and running your event, the Technology Services Help Desk can provide a support consultant to help.
Services Provided
Support consultants can assist with:
- Setting up hybrid meetings with Zoom or Teams
- Connecting laptops, tablets, or phones to the A/V presentation system
- Testing and troubleshooting equipment before and during your event
- Fixing broken or malfunctioning equipment
- Answering questions about the classroom and A/V system
Scheduling and Pricing
Special event support services can be scheduled 9:00 AM - 8:00 PM weekdays and 12:30 PM - 4:30 PM on weekends. We require a minimum of two business days' notice to process and schedule special event support requests.
Additional times outside of these hours may be available upon request with a seven business day notice.
Technology Services currently charges $25 an hour per consultant assisting with your event, with a minimum of one hour. Additional time will be billed in 15-minute increments.
Requesting Special Event Support
To request special event support, please fill out the Special Event Support Form. The form will require that you include details, such as the date & time of your event, the building & room number of your event, a contact phone number, and a CFOP number for billing.
If additional rental equipment is needed (such as extra projectors, screens, chairs, tables, lecterns, podiums, etc.), you can find Facilities & Services' offerings here: Events and Equipment Requests.
Questions?
Contact the Technology Services Help Desk by email at consult@illinois.edu or by phone at 217-244-7000.
If the event is during the same week the request ticket is opened, do the following:
- Check the schedule to see who is working during the time of the event and decide who will be sent.
- Remember that event operators must arrive 15 minutes before the event begins
- Room shift students are also able to provide event support
- Add a calendar reminder (following proper format) for the student who will be working the event.
- In the ticket, notify the requester that their event operator has been scheduled
- Assign the ticket to the student who will be doing the event support
- Put the ticket on Hold until the day of the event.
- The ticket should come off hold, 15 minutes AFTER the end ends.
Billing event request tickets (FTE's):
- Log into the Tech Services Billing system at https://my.techservices.illinois.edu
- Select Purchasing from the Finance drop down menu
- Click Create New Order button
- Confirm Requestor Name and Phone then click Continue
- Click View My Accounts button
- Select Account 1-302603-798004-798035-618030 (if this account is not listed, then contact the business office for additional information) then click Use Selected Accounts then click Continue
- Select or add Technology Services as the vendor (no need to add address or URL) then click Continue
- Complete the Items section of the form:
- Catalog/Part # = NA
- Leave units as each
- Quantity = number of hours worked
- Price = $25 per hour for student employees
- Description = Special Event Support Labor
- Select No Delivery Expected checkbox
- Item URL = NA
- Click Add button
- Select Yes radio button for Rebill
- Enter the CFOP provided by the department in the Rebill CFOP field
- Click Continue
- Type a description of the event support including date, times, location, and staff sent press the space bar as needed to reach the 100 character requirement for the field
- Click Submit Order and the request will be routed to the business office for processing