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Email, Your Email Address and the Email Redirection
This page contains information about how to use the Email Redirection service for your Illinois email.
Email RedirectionWhile there are advantages in redirecting your email, there is also a major caveat as organizations enforce DMARC policy. Domain Message Authentication Reporting and Conformance (DMARC) is an email server protocol that verifies an inbound email is actually from the domain or an authorized server for that domain. The receiving server checks the sending server's DNS Sender Policy Framework (SPF) record to verify it came from an authorized email server listed in the "from" address. The problem occurs when you change your preferred email address to an off campus address. The inbound email to email@example.com is processed by the Campus email server which redirects the email to your preferred email address. This redirection records the Campus mail server information in the header of the email and sends it to your preferred email address. The next receiving server (Gmail, AOL, etc.) receives the email and sees the mail came from firstname.lastname@example.org but the sending email server is the illinois.edu mail server. This causes the receiving server to reject the inbound email connection request, because the illinois.edu email server is not authorized to send email for email@example.com.
- You can easily change where your University email is delivered without the need to notify correspondents of a change in email address.
- Email messages sent to firstname.lastname@example.org email address are automatically scanned for viruses and spam by Technology Services Spam Control.
- When you leave the University, you can route your illinois.edu email to your new non-Illinois address for one year.
Problem: Redirecting your @illinois.edu email to another domain may be rejected by Gmail, AOL, yahoo, etc. Many domains are enforcing DMARC policy and email from one domain delivered by another domain is not authorized and considered spam.
Solution: You will need to use your @illinois.edu accounts and NOT change the "mail" address field in the Electronic Directory Editor to some other domain, e.g. @aol.com, @yahoo.com, etc. DMARC verification is part of email protocol so it cannot be changed. That said, your can set up a 'forwarding' address on your Outlook or Google Apps @ Illinois client. Now, email is received by U of I, stored on Exchange or Google Apps @ Illinois and then forwarded to whatever address the user chooses. In this case, the email will have been sent from an illinois.edu email address by an illinois.edu server and will pass the DMARC test.
How to Change Where Your Email Messages Are Delivered
Warning: We encourage all University affiliates to use their @illinois.edu mailbox since we cannot control what happens to email when you redirect it to an off-campus email address.
Follow these steps to change where your email messages are delivered.
- Go to the Electronic Directory Editor (EDE).
- Log in to the EDE with your NetID and NetID password.
- Once you have logged in to the EDE, find the mail field and replace the existing email address with your new email
address. Make sure that you type this email address correctly, or you
will not receive your email.
Important: Do not leave this field blank or you will not receive your email!
Important: Do not replace the email address in this field with email@example.com, since "firstname.lastname@example.org" is only an alias for whatever address you have in the email field. If you change it to email@example.com, you will not receive email messages because there is no true destination address at which to deliver your email messages. If you wish to change your email redirection to your illinois.edu address, use firstname.lastname@example.org (undergraduates with Google Apps @ Illinois accounts) or email@example.com (faculty, staff, graduate and professional students with Exchange accounts)
- Click the Apply button at the top or bottom of the EDE webpage, and then log out.
- If you're using Microsoft Exchange, you'll also need to follow an Exchange-specific email redirection process: Email, Exchange, How to create a rule to forward mail from OWA Exchange 2010 to another email address.
NOTE: Changes to your email address may take up to 2 hrs to propagate to the email relays.