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U of I Box, Invalid login credentials

Attempting to log into, results in the error: "Invalid login credentials."

When logging in to U of I Box by providing your NetID and AD password, you may be shown an "Invalid login credentials" message.

This can mean two things:

1) This indicates that neither a managed or unmanaged account exists for your email address. Please verify you have a U of I Box account by accessing  You will be given the option to enable your U of I Box account there.

2) This message may also indicate that an unmanaged, personal Box account may be associated with your email address.  
Your unmanaged account can be accessed at using your email address and password.
If you do not know that password, use the password reset function at

Please contact the Technology Services Help Desk after regaining access to your personal account and ask to be invited to join the managed enterprise domain
or you can do it yourself if your personal account is still active:
  1. Sign into your Box account.
  2. Click your name/picture in the top right corner.
  3. Click "Account settings" from the pull-down menu.
  4. From the "Account" tab, scroll down to "Login and Email Addresses"
  5. Click "Add more emails"
  6. Add a different email address and click "Save" (You might need to make it the primary before you can remove the address).
This will free up your Illinois e-mail so that you can setup an enterprise account from here :
As a member of the managed enterprise domain, you can login with single sign-on via NetID and gain unlimited quota.

Keywords:UofI Box invalid log-in log credentials enroll signup sign-up issues troubleshooting   Doc ID:48063
Owner:Box O.Group:University of Illinois Technology Services
Created:2015-03-03 15:22 CDTUpdated:2021-08-05 09:29 CDT
Sites:University of Illinois Technology Services
Feedback:  11   9