Topics Map > Communication and Collaboration > U of I Box

U of I Box, Invalid login credentials

Attempting to log into https://uofi.app.box.com, results in the error: "Invalid login credentials."

When logging in to U of I Box by providing your NetID and AD password, you may be shown an "Invalid login credentials" message.

This can mean two things:

1) This indicates that neither a managed or unmanaged account exists for your email address. Please verify you have a U of I Box account by accessing https://box-signup.uillinois.edu.  You will be prompted to create an account or shown a message indicating "You already have a U of I Box account."

2) This message may also indicate that an unmanaged, personal Box account may be associated with your email address.  
Your unmanaged account can be accessed at https://app.box.com/login using your email address and Box.com password.
If you do not know that Box.com password, use the password reset function at https://app.box.com/login/reset.

Please contact the Technology Services Help Desk after regaining access to your personal account and ask to be invited to join the managed enterprise domain
or you can do it yourself if your personal account is still active:
  1. Sign into your Box account.
  2. Click your name/picture in the top right corner.
  3. Click "Account settings" from the pull-down menu.
  4. From the "Account" tab, scroll down to "Login and Email Addresses"
  5. Click "Add more emails"
  6. Add a different email address and click "Save" (You might need to make it the primary before you can remove the @illinois.edu address).
This will free up your Illinois e-mail so that you can setup an enterprise account from here : https://box-signup.uillinois.edu/
As a member of the managed enterprise domain, you can login with single sign-on via NetID and gain unlimited quota.








Keywords:UofI Box invalid log-in log credentials enroll signup sign-up   Doc ID:48063
Owner:Isaac G.Group:University of Illinois Technology Services
Created:2015-03-03 15:22 CDTUpdated:2018-03-02 09:35 CDT
Sites:University of Illinois Technology Services
Feedback:  2   2