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U of I Box, Information and Requesting Shared Team Folders

What is a Team folder in box?

"Team Folders" are special Box folders that any University faculty, staff member, or graduate student (doing research) may request on behalf of his or her group, unit, or department. Undergrad students are not eligible, though RSOs might be approved.  "Team Folders" quotas are separate from any individual customer account.  They must have one or more "Stewards" (Co-Owner) who manage the folder file structure and collaborators list.

"Team Folders" allow staff and faculty to create archives of department or research group files that are owned by the enterprise, not an individual.  Each "Team Folder" has an unlimited quota.  Please note they cannot be integrated with any kind of group service like Active Directory.

The Help Desk will need the following information to create a Team Folder:

  1. Group name the team folder will belong to (Example: Help Desk, Library IT, Union Doc Services)
  2. What the folder should be named (this can be changed later)
  3. Who the Team Stewards will be (owners)

Help Desk: After gathering the required information you are ready to create a team folder: U of I Box, How to Create a Box Team Folder

Required information to gather:
  • NetID
  • Error message
  • Screenshot of the issue 
  • Steps to reproduce the problem
*If you are unable to find an answer that resolves the customer issue, please escalate as shown below with the required information listed above. Speak with a supervisor or Team Lead for additional input, if needed.
Where to escalate the ticket to:
  • Request Area: Tech Services.U of I Box
    • Choose an appropriate sub-area if possible
  • Transfer the ticket to: TechSvcs-Box-Tier 3

Service Outage Reports

  • If a customer is reporting a service outage, please transfer the ticket immediately and reach out to a service admin or service owner via Skype for Business.
Consultants can use Contacts Database to contact the service admin: https://cdb.techservices.illinois.edu/item/25121/



KeywordsUofI Box, Team Folder, department, departmental, account, non-person, alias, collaboration, project, group folder   Doc ID48081
OwnerBox O.GroupUniversity of Illinois Technology Services
Created2015-03-03 14:23:07Updated2023-12-13 10:43:20
SitesUniversity of Illinois Technology Services
Feedback  7   2