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ClassTech, Troubleshooting, Document Camera

Troubleshooting steps for document camera issues.

The Document Camera in the classroom is not displaying an image. 

  • Is the system on?
    • If they simply cannot unlock the drawer have them select the document camera source and wait to hear a click, then open the drawer.
  • Is the light on the document camera power button red or blue?
    • If it is red, press and hold until it turns blue.
  • Is the image not showing at all, or just too dark?
    • If the image is dark, press the button on the document camera with a lightbulb symbol.
  • If the image is still not showing:
    • Make sure the rack is on
    • Some systems (mostly in Wohlers and Mumford) have a small Kramer VS-311H switcher unit that the Document Camera is routed through. Make sure that this additional piece of the rack is switched on before calling a technician. See the photo below for reference.
switcher in cabinet on off switch

If the image is still not showing, escalate  the ticket to the technicians by assigning it to the UIUC-TechServices-Classtech Technicians group.

If you are able to resolve the issue yourself, make a ticket using the Classroom Problem Report form.

Keywords:classroom technology, audiovisual, AV, projector, CCME, doc cam, digital presenter   Doc ID:64806
Owner:Class T.Group:University of Illinois Technology Services
Created:2016-07-07 10:36 CDTUpdated:2021-06-29 10:37 CDT
Sites:University of Illinois Technology Services
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