A document that can only be viewed by KB users who meet specific authorization requirements.

A digital file designed, like a KB document, so people with visual, physical, cognitive, or hearing impairments can read and navigate it easily using assistive technology like screen readers.

Ensuring that the electronic tools like the KB editor, it's documents, help articles, live group space sites, and learning materials to meet federal accessibility standards so that individuals with disabilities can use them equally and independently.

A KB user with elevated permissions to manage users, groups, live site settings, workflows, and publishing privileges.

Elevated access that allows a user to manage documents, users, settings, and other KB configuration features.

A field in the KB Admin tools edit image modal where authors can add a short written description embedded in the code of an image or graphic to explain what the visual item shows and why it matters.

The measurement and tracking of how KB consumers and search engines interact with your help documentation.

A bookmark tool used as a target in a KB document to let readers jump directly to a specific section or heading within a long document without needing to scroll. 

A bridge that allows other software programs to automatically search, read, write, or sync KB articles and data without using the human website interface.

A credential created within the KB that allows a user account to authenticate API requests.

A KB article that is removed from public search results and active viewing, but saved in a back-end storage list for reference or audits.

Lets you find text and keywords inside supported file attachments like PDFs and audio transcripts linked to KB documents, in addition to searching the main article text. 

The specific group of people intended to read, use, and benefit from KB articles.

The KB uses authentication to verify who a user is (such as logging in with a password or email), authorization decides what files, categories, or administrative settings they can access. Authorization is used to control access to content and administrative functions based on a user's permissions and group memberships.

Authentication answers the question: "Who are you?" 
Authorization answers the question: "What are you allowed to do?"

A KB user or role with permissions to create, edit, and publish documentation such as articles, guides, and FAQs.

The KB uses authorization to control access to content and administrative functions based on a user's permissions and group memberships. Authentication verifies who a user is (such as logging in with a password or email), authorization decides what files, categories, or administrative settings they can access.

Authorization answers the question: "What are you allowed to do?"
Authentication answers the question: "Who are you?"