KnowledgeBase User's Guide Search Results

KB User's Guide - Understanding the New Semantic Search Engine

This document describes how the new semantic search engine works and how it compares to the traditional keyword/title search engine.

• Group: KB User's Guide
• Views this week: 10
• Total views: 1437

ID: 142365

KB User's Guide - Introduction to the KnowledgeBase Environment

The document provides a high-level overview of how KnowledgeBase (KB) groups spaces are structured and how the different environments relate to each other.

• Group: KB User's Guide
• Views this week: 4
• Total views: 24792

ID: 36806

KB User's Guide - Documents Tab - Status

This document discusses how each document status is defined.

• Group: KB User's Guide
• Views this week: 5
• Total views: 142998

ID: 5234

KB User's Guide - Users Tab - Overview of User Permissions

This document explains each of the user permissions found under the Users tab.

• Group: KB User's Guide
• Views this week: 6
• Total views: 1797

ID: 142708

KB User's Guide - Users Tab - Adding a User

This document explains how to add a user to your KB and grant them permissions consistent with your workflow.

• Group: KB User's Guide
• Views this week: 8
• Total views: 53414

ID: 5338

KB User's Guide - Users Tab - User Access Groups

This document describes how to set up and use User Access Groups.

• Group: KB User's Guide
• Views this week: 6
• Total views: 41055

ID: 6691

KB User's Guide - Settings Tab - Google Analytics

Tracking the use of your Knowledge Base space is important to knowing what your users are accessing and to be aware of top documents and site visitor behaviors. This document will walk you through the process of setting up the analytics within your ...

• Group: KB User's Guide
• Views this week: 6
• Total views: 36310

ID: 52175

KB User's Guide - Documents Tab - Document Workflow

This document provides a high-level overview of the different workflows you can set up in your KB space based on authoring permissions.

• Group: KB User's Guide
• Views this week: 14
• Total views: 48873

ID: 8531

KB User's Guide - Topics Tab - Introduction to the Topics Tree

This document provides an overview of the topics tree in the KB Admin Tools, which is found under the Topics tab.

• Group: KB User's Guide
• Views this week: 10
• Total views: 34667

ID: 110

KB User's Guide - Topics Tab - Audiences

Working much like a document flag or label, you may associate documents with "audiences" in your KB space. Users can then use audiences to filter for content that pertains to their role in your organization. This document will show you how to ...

• Group: KB User's Guide
• Views this week: 11
• Total views: 32980

ID: 36845

KB User's Guide - Documents Tab - Demo - Up, Previous, Next - Page One

This document demonstrates the use of the Up, Previous, and Next functionality. This document is the first page in a series of four documents. This could serve as the Table of Contents or top most document in the document tree.

• Group: KB User's Guide
• Views this week: 8
• Total views: 32106

ID: 15335

KB User's Guide - API - Site Banners

This document provides information for the Site Banners API for the KnowledgeBase.

• Group: KB User's Guide
• Views this week: 10
• Total views: 22678

ID: 86187

KB User's Guide - Documents Tab - Request Activation / Inactivation

This document describes how users without publish rights can notify admins in their space that they have a document that needs to be activated or deactivated.

• Group: KB User's Guide
• Views this week: 8
• Total views: 28994

ID: 36855

KB User's Guide - Settings - Updating a Group Contact

All KB spaces must have a primary contact listed with at least one name and email address, known as the group space contact. This document will show you how to update the group contact field when this role is changing within your unit.

• Group: KB User's Guide
• Views this week: 4
• Total views: 25573

ID: 36747

KB User's Guide - Documents Tab - Document Style Guidelines

This style guide lists a set of standards for design and writing of KB documents. This document defines the standards and conventions used in KB User's Guide Documents. These guidelines are provided to ensure that all documents use the same style, ...

• Group: KB User's Guide
• Views this week: 15
• Total views: 67199

ID: 5304

KB User's Guide - Settings Tab - Blocking IP Addresses

This document describes how to block specific device IP addresses and IP ranges and prevent them from accessing your KB sites. This is useful if you notice that certain IP addresses are generating spam or performing a large number of irregular ...

• Group: KB User's Guide
• Views this week: 5
• Total views: 1388

ID: 141431

KB User's Guide - Advanced HTML - Create a list of featured links

Add a group of links in a two column card-style layout within the flow of your document or as their own content module on a custom homepage.

• Group: KB User's Guide
• Views this week: 5
• Total views: 7011

ID: 124322

KB User's Guide - Settings Tab - Site Footers

This document explains how you can customize the footer that displays on your internal and external live sites from the Settings tab.

• Group: KB User's Guide
• Views this week: 9
• Total views: 5138

ID: 131542

KB Author Training - Editing an Existing Document

This document contains instructions for editing an existing document. For detailed information about other aspects of the document editor, please continue with this training series or return to the 23277.

• Group: KB User's Guide
• Views this week: 11
• Total views: 40554

ID: 23215

KB User's Guide - General Info - Topics Search on the Live Sites

This document describes how the topic dropdown affects the search functionality on the live sites.

• Group: KB User's Guide
• Views this week: 9
• Total views: 29219

ID: 15405