KnowledgeBase User's Guide Search Results

KB User's Guide - Introduction to the TinyMCE Editor

This document will serve as a landing page for help and support information on the new WYSIWYG editor for the KB, TinyMCE.

• Group: KB User's Guide
• Views this week: 60
• Total views: 14686

ID: 114570

KB User's Guide - Training - Basic Administrator Training

New KB Admins can use this document as a point of departure to begin building their KB sites.

• Group: KB User's Guide
• Views this week: 58
• Total views: 27057

ID: 15358

KB User's Guide - Documents Tab - Basic HTML Commands

This document provides basic HTML commands that are needed for creating KnowledgeBase documents.

• Group: KB User's Guide
• Views this week: 46
• Total views: 45012

ID: 3469

KB User's Guide - Users Tab - Batch Transfer Document Ownership

This document explains how to transfer document ownership from one user to another via the Users tab.

• Group: KB User's Guide
• Views this week: 64
• Total views: 31152

ID: 15193

KB User's Guide - Topics Tab - Displaying the Meta-Description of a Topic In Search Results

On this page, we describe how to associate a document with a topic, so that when a user selects the topic from the dropdown list on the live site, the content of that "super doc" will be displayed above the list of search results.

• Group: KB User's Guide
• Views this week: 71
• Total views: 31784

ID: 6275

KB User's Guide - Topics Tab - Adding, Editing, and Deleting Topics

A user must have the Topic permissions enable to perform any of the operations in this document. This document will review how to add, edit, and delete topic entries in your KB site. It will also provide an overview of the settings available for ...

• Group: KB User's Guide
• Views this week: 269
• Total views: 47013

ID: 5344

KB User's Guide - Settings Tab - Content Modules

The Content Module part of the Live Site appears in the center column(s) of your site. Delivered and Custom Content Modules allow you to display content your users need to see. You may also create Custom Modules to accomplish a variety of things on ...

• Group: KB User's Guide
• Views this week: 68
• Total views: 68906

ID: 60736

KB User's Guide - Settings Tab - Customize your site layout and appearance

This document explains how the fields in the Site Layouts screen can be used to modify the look and feel of a KB site.

• Group: KB User's Guide
• Views this week: 441
• Total views: 9039

ID: 123954

KB User's Guide - General Info - KB Features

An introduction to the features of the KnowledgeBase.

• Group: KB User's Guide
• Views this week: 54
• Total views: 27780

ID: 24584

KB User's Guide - General Info - Overview of Roles and Responsibilities

This document outlines some of the standard roles and associated responsibilities that exist within the area of KB management and administration. Please note that these roles are intended to act as a reference only; depending on the way in which ...

• Group: KB User's Guide
• Views this week: 354
• Total views: 38047

ID: 61982

KB User's Guide - Documents Tab - No Frill Parameter at the Document Level

Quickly and easily strip away all document framing, styling, site headers, etc. by appending the string, &no_frill=x, to the page url.

• Group: KB User's Guide
• Views this week: 45
• Total views: 34213

ID: 6274

KB User's Guide - Documents Tab - Inactive Documents

This document will discuss the Inactive document.

• Group: KB User's Guide
• Views this week: 62
• Total views: 30118

ID: 36821

KB User's Guide - Documents Tab - Deactivate or Delete a Template

The Document Template feature in KB Admin Tools makes it easier for KB authors to replicate frequently used document formats and styles. This document shows you how to remove an existing template.

• Group: KB User's Guide
• Views this week: 56
• Total views: 26201

ID: 74653

KB User's Guide - Documents Tab - Transfer Ownership of One or Multiple Documents

This document explains how to transfer document ownership from one user to another via the Documents tab by either editing an individual document to reassign ownership, or by performing a Batch Update to reassign many documents at once.

• Group: KB User's Guide
• Views this week: 44
• Total views: 20446

ID: 92831

KB User's Guide - Documents Tab - How To View Revision History

This document details how to view a document's revision history, which allows you to view the history of saved changes for a document.

• Group: KB User's Guide
• Views this week: 60
• Total views: 34134

ID: 6534

KB User's Guide - Documents Tab - TinyMCE Custom Button Plugin

This document explains the Custom Button plugin in the TinyMCE editor.

• Group: KB User's Guide
• Views this week: 44
• Total views: 2865

ID: 134337

KB User's Guide - Documents Tab - TinyMCE Content Restore Plugin

This document explains the Content Restore plugin in the TinyMCE editor.

• Group: KB User's Guide
• Views this week: 55
• Total views: 3218

ID: 133950

KB User's Guide - Documents Tab - How to Create Anchor Tags and Links

If you need to link to a specific section within a document, you can do so by using an anchor and a link that points to that anchor. This document contains step-by-step instructions on how to add anchor tags and links to your documents.

• Group: KB User's Guide
• Views this week: 48
• Total views: 36321

ID: 18575

KB User's Guide - Documents Tab - Create a Table of Contents

A custom KB plugin allows you to easily generate a table of contents at the top of your document, allowing users to easily navigate to sections within. Note: the table of contents will use any Headings (Heading 2, Heading 3, h2, h3, etc.) that you ...

• Group: KB User's Guide
• Views this week: 293
• Total views: 6281

ID: 36923

KB User's Guide - Documents Tab - TinyMCE 'To The Top' Plugin

This document explains the 'To The Top' plugin in the TinyMCE editor.

• Group: KB User's Guide
• Views this week: 60
• Total views: 4062

ID: 135308