KB User's Guide - Documents Tab - How to Create and Publish a Document
Last updated on 2024-01-24
This document explains how to create a new document using the KB Admin Tools.- Group: KB User's Guide
- Views this week: 123
- Total views: 54462
KB User's Guide - Advanced HTML - Creating Collapsing and Expanding Panels
Last updated on 2024-01-24
This document describes how to add expandable/collapsible panels to a KB document. These panels provide a useful way to organize longer-form content, especially in situations where the reader may only need to read sections that apply to them.- Group: KB User's Guide
- Views this week: 96
- Total views: 31601
KB Users Guide - Documents Tab - Content Restriction Tags
Last updated on 2024-01-10
This document explains how to use the KB content restriction functions to prevent portions of a document from appearing on certain sites.- Group: KB User's Guide
- Views this week: 60
- Total views: 10482
KB User's Guide - Settings Tab - Searching / Sorting Options
Last updated on 2023-12-18
KB admins can customize their site's searching and sorting options to meet their user's needs. This document will walk you through each of the features and show what they look like on your live site.- Group: KB User's Guide
- Views this week: 55
- Total views: 33813
KB User's Guide - Documents Tab - Editing a Shared Document
Last updated on 2023-12-18
This document describes how the document edit screen will appear when you edit a document that has been shared by another group.- Group: KB User's Guide
- Views this week: 59
- Total views: 3360
KB User's Guide - Assessment Tab - New Question
Last updated on 2023-12-12
This document will show you how to create a new Question for use with the Assessment Module.- Group: KB User's Guide
- Views this week: 68
- Total views: 31911
KB User's Guide - Unique Keywords
Last updated on 2023-12-05
This document explains how to view a list of unique keywords used in your documents in the KB Admin Tools and on the live site.- Group: KB User's Guide
- Views this week: 56
- Total views: 26591
KB User's Guide - Settings Tab - Quick Search Options and Menus
Last updated on 2023-12-05
Learn how to include Quick Search Options to your KB Site's Menu.- Group: KB User's Guide
- Views this week: 53
- Total views: 52159
KB User's Guide - General Info - Live Search Results Screen and Its Features
Last updated on 2023-12-05
After performing a Search, a Search Results table appears on your screen. The Search Results table is properly marked for accessibility. This document will discuss what happens when a search is performed, the features that appear on the results ...- Group: KB User's Guide
- Views this week: 103
- Total views: 39364
KB User's Guide - General Info - Quick Search Options
Last updated on 2023-12-04
Entering a "Quick Search" term in the Search field of your live KB site will yield a specific collection of documents. This document will detail the Quick Search Options that apply to both Internal and External sites, and Options that only apply to ...- Group: KB User's Guide
- Views this week: 66
- Total views: 31220
KB User's Guide - User Training: How to Guide Those Visiting Your Live KB Site
Last updated on 2023-12-04
This document describes how your users can find the documents they seek.- Group: KB User's Guide
- Views this week: 64
- Total views: 27564
KB User's Guide - Documents Tab - Edit a Template
Last updated on 2023-11-20
The document template feature makes it easier for KB authors to replicate frequently used document formats and styles. This document shows you how to edit an existing template.- Group: KB User's Guide
- Views this week: 78
- Total views: 24819
KB User's Guide - Documents Tab - Using the "Create a Doc from..." Page
Last updated on 2023-11-20
This document explains how to access and use the templates you have created from the "Create a Doc from..." page.- Group: KB User's Guide
- Views this week: 53
- Total views: 25486
KB User's Guide - Documents Tab - Creating and Using Templates
Last updated on 2023-11-20
The Template feature allows authors to make one, or multiple documents, all having a uniform appearance and maintain specific settings. A well pre-formatted template can prescribe very specific content, structure, formatting and prompt for minimal ...- Group: KB User's Guide
- Views this week: 71
- Total views: 40243
KB User's Guide - General Info - Internal and External Live Sites
Last updated on 2023-11-20
This document will discuss the differences in the appearance of live KnowledgeBase sites.- Group: KB User's Guide
- Views this week: 74
- Total views: 27641
KB User's Guide - General Info - Checking KB Documents for Accessibility
Last updated on 2023-11-20
This document provides information and resources for verifying that the content of your KB documents is accessible for your end users.- Group: KB User's Guide
- Views this week: 63
- Total views: 30236
KB User's Guide - Documents Tab - TinyMCE Accessibility Checker
Last updated on 2023-10-23
This document provides information on the TinyMCE editor's accessibility checker and how it checks for and fixes any possible issues within a document.- Group: KB User's Guide
- Views this week: 65
- Total views: 10224
KB Author Training - Revisions
Last updated on 2023-10-18
This document describes the revision features of the KB document editor.- Group: KB User's Guide
- Views this week: 80
- Total views: 38392
TinyMCE Editor Transition - Frequently Asked Questions (FAQ)
Last updated on 2023-10-18
The KB Admin Tools is transitioning away from the Classic editor to the TinyMCE editor. This document outlines common questions about the transition and timeline.- Group: KB User's Guide
- Views this week: 76
- Total views: 7548
KB User's Guide - News Tab - Viewing News Items
Last updated on 2023-10-16
This document explains how to view News items in the KB Admin Tools and on your live site(s).- Group: KB User's Guide
- Views this week: 49
- Total views: 28424
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