KnowledgeBase User's Guide Search Results

KB User's Guide - Documents Tab - Editing a Shared Document

This document describes how the document edit screen will appear when you edit a document that has been shared by another group.

• Group: KB User's Guide
• Views this week: 56
• Total views: 6158

ID: 130402

KB User's Guide - Documents Tab - Redirect a document via the "See also" field

This document describes how the "See also" field can be used to create a redirect from an inactive document to point users to another active document.

• Group: KB User's Guide
• Views this week: 94
• Total views: 31896

ID: 52086

KB User's Guide - Documents Tab - Suggest a Document Link - How to Submit a Suggestion

The Suggest a document link allows users to submit requests for new documentation.

• Group: KB User's Guide
• Views this week: 82
• Total views: 40403

ID: 16441

KB User's Guide - General Info - Site-Level Vs. Document-Level Feedback

This document describes the difference between site-level and document-level feedback forms available to end users, including how related notifications are routed.

• Group: KB User's Guide
• Views this week: 106
• Total views: 25760

ID: 89421

KB User's Guide - Settings Tab - "Hide Restricted Documents from Search" Setting

This document explains how to hide restricted documents from internal live site search results.

• Group: KB User's Guide
• Views this week: 75
• Total views: 29278

ID: 12074

KB User's Guide - Understanding the New Semantic Search Engine

This document describes how the new semantic search engine works and how it compares to the traditional keyword/title search engine.

• Group: KB User's Guide
• Views this week: 111
• Total views: 3369

ID: 142365

KB User's Guide - Introduction to the KnowledgeBase Environment

The document provides a high-level overview of how KnowledgeBase (KB) groups spaces are structured and how the different environments relate to each other.

• Group: KB User's Guide
• Views this week: 73
• Total views: 26529

ID: 36806

KB User's Guide - Documents Tab - Status

This document discusses how each document status is defined.

• Group: KB User's Guide
• Views this week: 86
• Total views: 144939

ID: 5234

KB User's Guide - Settings Tab - Google Analytics

Tracking the use of your Knowledge Base space is important to knowing what your users are accessing and to be aware of top documents and site visitor behaviors. This document will walk you through the process of setting up the analytics within your ...

• Group: KB User's Guide
• Views this week: 88
• Total views: 38419

ID: 52175

KB User's Guide - Topics Tab - Introduction to the Topics Tree

This document provides an overview of the topics tree in the KB Admin Tools, which is found under the Topics tab.

• Group: KB User's Guide
• Views this week: 62
• Total views: 36720

ID: 110

KB User's Guide - Topics Tab - Audiences

Working much like a document flag or label, you may associate documents with "audiences" in your KB space. Users can then use audiences to filter for content that pertains to their role in your organization. This document will show you how to ...

• Group: KB User's Guide
• Views this week: 70
• Total views: 34996

ID: 36845

KB User's Guide - Documents Tab - Demo - Up, Previous, Next - Page One

This document demonstrates the use of the Up, Previous, and Next functionality. This document is the first page in a series of four documents. This could serve as the Table of Contents or top most document in the document tree.

• Group: KB User's Guide
• Views this week: 72
• Total views: 34261

ID: 15335

KB User's Guide - API - Site Banners

This document provides information for the Site Banners API for the KnowledgeBase.

• Group: KB User's Guide
• Views this week: 59
• Total views: 24251

ID: 86187

KB User's Guide - Documents Tab - Request Activation / Inactivation

This document describes how users without publish rights can notify admins in their space that they have a document that needs to be activated or deactivated.

• Group: KB User's Guide
• Views this week: 92
• Total views: 31061

ID: 36855

KB User's Guide - Settings - Updating a Group Contact

All KB spaces must have a primary contact listed with at least one name and email address, known as the group space contact. This document will show you how to update the group contact field when this role is changing within your unit.

• Group: KB User's Guide
• Views this week: 69
• Total views: 27389

ID: 36747

KB User's Guide - Settings Tab - Blocking IP Addresses

This document describes how to block specific device IP addresses and IP ranges and prevent them from accessing your KB sites. This is useful if you notice that certain IP addresses are generating spam or performing a large number of irregular ...

• Group: KB User's Guide
• Views this week: 64
• Total views: 2614

ID: 141431

KB User's Guide - Advanced HTML - Create a list of featured links

Add a group of links in a two column card-style layout within the flow of your document or as their own content module on a custom homepage.

• Group: KB User's Guide
• Views this week: 86
• Total views: 8965

ID: 124322

KB User's Guide - Settings Tab - Site Footers

This document explains how you can customize the footer that displays on your internal and external live sites from the Settings tab.

• Group: KB User's Guide
• Views this week: 54
• Total views: 6827

ID: 131542

KB User's Guide - General Info - Topics Search on the Live Sites

This document describes how the topic dropdown affects the search functionality on the live sites.

• Group: KB User's Guide
• Views this week: 78
• Total views: 31022

ID: 15405

KB User's Guide - General Info - KnowledgeBase Search Tips

This document gives an overview of how to effectively use the Search function in the KB Live Site(s).

• Group: KB User's Guide
• Views this week: 63
• Total views: 29817

ID: 44333