Results: 1-20 of 24

KB User's Guide - Advanced HTML - Decision Tree

Last updated on 2023-08-21
This document describes how to create a decision tree that can be placed within a KB document to aid in troubleshooting or other complex decision-making scenarios.
  • Group: KB User's Guide
  • Views this week: 76
  • Total views: 41938
ID: 66704

KB User's Guide - Home Tab - My Profile

Last updated on 2024-05-21
The My Profile screen allows you to change personal information in your user profile. From this page, you can also adjust how you interact with the KB by adjusting your default KB group, default tab and the editor mode selection that best suits ...
  • Group: KB User's Guide
  • Views this week: 78
  • Total views: 31470
ID: 8529

KB User's Guide - Topics Tab - Adding, Editing, and Deleting Topics

Last updated on 2024-03-05
A user must have the Topic permissions enable to perform any of the operations in this document. This document will review how to add, edit, and delete topic entries in your KB site. It will also provide an overview of the settings available for ...
  • Group: KB User's Guide
  • Views this week: 73
  • Total views: 43687
ID: 5344

KB User's Guide - Settings Tab - Requiring Review Comments

Last updated on 2023-08-24
By default, authors are not required to enter a comment prior to editing an active document. This document describes how to change that setting for your group space so that comments are required.
  • Group: KB User's Guide
  • Views this week: 46
  • Total views: 26322
ID: 8956

KB User's Guide - Documents Tab - Customizing Search Filters and Table Columns

Last updated on 2023-02-17
This document explains how to customize and save search filters and display columns when browsing and searching for documents in the KB Admin Tools.
  • Group: KB User's Guide
  • Views this week: 45
  • Total views: 27057
ID: 18719

KB User's Guide - Settings Tab - Searching / Sorting Options

Last updated on 2023-12-18
KB admins can customize their site's searching and sorting options to meet their user's needs. This document will walk you through each of the features and show what they look like on your live site.
  • Group: KB User's Guide
  • Views this week: 66
  • Total views: 32238
ID: 5342

KB User's Guide - Settings Tab - Quick Search Options and Menus

Last updated on 2023-12-05
Learn how to include Quick Search Options to your KB Site's Menu.
  • Group: KB User's Guide
  • Views this week: 35
  • Total views: 51073
ID: 24488

KB User's Guide - General Info - Quick Search Options

Last updated on 2023-12-04
Entering a "Quick Search" term in the Search field of your live KB site will yield a specific collection of documents. This document will detail the Quick Search Options that apply to both Internal and External sites, and Options that only apply to ...
  • Group: KB User's Guide
  • Views this week: 47
  • Total views: 29986
ID: 36726

KB User's Guide - General Info - XML (RSS) Display Options

Last updated on 2023-08-11
The KB offers RSS feed options for your KB site. RSS is a format for delivering regularly changing web content. Some KB groups publish and frequently updateinformation: documents, news, blog entries and so on. The RSS feed benefits those who want ...
  • Group: KB User's Guide
  • Views this week: 65
  • Total views: 39604
ID: 15136

KB User's Guide - Assessment Tab - New Question

Last updated on 2023-12-12
This document will show you how to create a new Question for use with the Assessment Module.
  • Group: KB User's Guide
  • Views this week: 63
  • Total views: 30592
ID: 43456

KB User's Guide - Documents Tab - Minor vs Major Document Changes

Last updated on 2023-10-12
When publishing a change to an existing KB document, the change will be marked as either "major" or "minor". This document describes how this designation is determined, as well as the effects of publishing a major change.
  • Group: KB User's Guide
  • Views this week: 46
  • Total views: 13241
ID: 109513

KB User's Guide - News Tab - News Creating/ Editing Form Fields

Last updated on 2023-06-01
This document details the fields in the news article Creating/Editing form.Upon clicking the Submit button, form validation will make sure that the necessary and properly formatted information needed to successfully complete the News item was ...
  • Group: KB User's Guide
  • Views this week: 68
  • Total views: 33482
ID: 5270

KB User's Guide - General Info - Topics Search on the Live Sites

Last updated on 2023-12-05
This document describes how the topic dropdown affects the search functionality on the live sites.
  • Group: KB User's Guide
  • Views this week: 38
  • Total views: 26844
ID: 15405

KB Users Guide - General Info - Questions Brand New KB Admins Should Consider

Last updated on 2024-03-05
Here are a few things to consider before getting started on your new KnowledgeBase. Please consider the questions below to prepare for the identification and creation of your first topics and documents.
  • Group: KB User's Guide
  • Views this week: 74
  • Total views: 35976
ID: 52046

KB User's Guide - Documents Tab - Dynamic Content Replacement

Last updated on 2021-06-01
In this document, we will review a feature that allows you to replace part(s) of the original content (of a document owned by another KB subsite) with your own preferred text/or images.
  • Group: KB User's Guide
  • Views this week: 50
  • Total views: 30062
ID: 36831

KB User's Guide - Settings Tab - Site Javascript

Last updated on 2023-06-01
While a common Javascript applies across all KB subsites, the Javascript screen allows each KB site to apply/remove Javascript to their internal and/or external sites.
  • Group: KB User's Guide
  • Views this week: 27
  • Total views: 22701
ID: 5341

KB User's Guide - Topics - The Batch Topic Assignment Tool

Last updated on 2023-08-11
This feature allows users to apply or remove individual topics from a set documents, without affecting any other current topic assignments. You may search for a set of documents based on keywords in various fields in the document. Additionally, the ...
  • Group: KB User's Guide
  • Views this week: 51
  • Total views: 65759
ID: 22118

KB User's Guide - Documents Tab - IncludeDoc and Dynamic Web Page Content

Last updated on 2024-01-24
The KB's IncludeDoc feature is a powerful way to embed content without duplicating it. This document describes how to use the KB's IncludeDoc feature to embed KB documents, portions of a document, or external web pages into another KB document.
  • Group: KB User's Guide
  • Views this week: 59
  • Total views: 40320
ID: 14925

KB User's Guide - Users Tab - Adding a User

Last updated on 2024-03-05
This document explains how to add a user to your KB and grant them permissions consistent with your workflow. In the spirit of Best Practices, KB Admins control permissions to their KB Site. However, please be mindful that any user with the Users ...
  • Group: KB User's Guide
  • Views this week: 87
  • Total views: 46891
ID: 5338

KB User's Guide - Documents Tab - Future Activation

Last updated on 2023-01-17
This document explains how you can use Future Activation to set a document to be published automatically at a specific future date.
  • Group: KB User's Guide
  • Views this week: 50
  • Total views: 31514
ID: 69832
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