Results: 1-7 of 7

KB User's Guide - Stats Tab - Doc Events

Last updated on 2023-08-21
The Doc events stats uses data from the Comments and events log on each document. You may use one of 58 displays of information, or you may combine reports for more detailed information.
  • Group: KB User's Guide
  • Views this week: 6
  • Total views: 11564
ID: 112403

KB User's Guide - Stats Tab - Document Views by User

Last updated on 2023-08-21
Should there be an occasion where KB admins need to know which of their group members has viewed a document in their internal KB site, the Document Views by User function will prove most useful. This document will show you how to use the filters to ...
  • Group: KB User's Guide
  • Views this week: 5
  • Total views: 25211
ID: 22314

KB User's Guide - Stats Tab - Docs by Helpfulness Link and Scores

Last updated on 2023-08-21
This document describes how to view helpfulness score logs in the KB Admin Tools, as well as how to reset/purge these scores for documents on your KB site
  • Group: KB User's Guide
  • Views this week: 9
  • Total views: 27727
ID: 24410

KB User's Guide - Stats Tab - Doc Upkeep All Groups

Last updated on 2023-08-08
KB Admins can track document activity of: creation, activation, etc. The Time Frame filter allows you to look at a specific month or a block of time such as a calendar year or a specific quarter of the fiscal year. This document will explain what ...
  • Group: KB User's Guide
  • Views this week: 2
  • Total views: 22380
ID: 36809

KB User's Guide - Training - Basic Administrator Training

Last updated on 2024-03-12
New KB Admins can use this document as a point of departure to begin building their KB sites.
  • Group: KB User's Guide
  • Views this week: 12
  • Total views: 24282
ID: 15358

KB User's Guide - Users Tab - Adding a User

Last updated on 2024-03-05
This document explains how to add a user to your KB and grant them permissions consistent with your workflow. In the spirit of Best Practices, KB Admins control permissions to their KB Site. However, please be mindful that any user with the Users ...
  • Group: KB User's Guide
  • Views this week: 14
  • Total views: 46818
ID: 5338

KB User's Guide - Settings Tab - Google Analytics

Last updated on 2024-03-01
Tracking the use of your Knowledge Base space is important to knowing what your users are accessing and to be aware of top documents and site visitor behaviors. This document will walk you through the process of setting up the analytics within your ...
  • Group: KB User's Guide
  • Views this week: 15
  • Total views: 28379
ID: 52175

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