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AITS - Service Desk - TDX - Support for System Offices

For System Office TeamDynamix users, application administrators, and group managers looking for assistance with TeamDynamix, a ticket can be submitted through any of the campus Help Centers.

System Office staff can request TeamDynamix support through your campus Help Center:

For assistance with a System application within TeamDynamix (e.g. UofI-Main, UPB), use the Application-Level services as this will direct your request to the Application Administrator that can assist. These services would include but not limited to:

  • Forms and Form Fields
  • Email Monitors
  • Assignment Workflows
  • Application specific problems, errors, and technical issues
  • General questions

For assistance with the TeamDynamix System as a whole, use the System-Level services as this will direct your request to the Global Administrators of the system. These services would include but not limited to:

  • User and Group management
  • Application Management
  • Project and Portfolio Management requests and changes
  • Integrations
  • System-wide problems, errors, and technical issues

KeywordsTDX, support, admin, administration, questions, assistance, Forms, Email Monitors, Assignment Workflows, user, group, application, project, portfolio, ppm, integration   Doc ID118503
OwnerAITS Service DeskGroupUniversity of Illinois System
Created2022-05-11 12:29:55Updated2024-05-09 13:55:38
SitesUniversity of Illinois System
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