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Technology Services Printing, Print Refunds

I was incorrectly charged for printing at a Technology Services printing services printer and would like a refund

How do refunds work with Illini Cash or Banner?

Requesting a refund is the same no matter how the document was billed. Log in to https://papercut.ics.illinois.edu and select "Recent Print Jobs." If you do not see your document in the list of recent jobs then click "Filter on" to change the date range of the filter.

When you find the document you would like refunded click "request refund." You then specify the amount you would like refunded and a reason for why you think the refund should be approved. The request will be reviewed and you will receive an email when it is approved or denied. Please note: if your request has been denied you cannot request a refund again on the same job. 

If you do not see a "request refund" link then the department has disabled self service refund requests. Please check with the department on their refund policy.

How a refund amount is processed depends on how the document was billed:

  • Banner: your refund will be sent to Banner at the end of the month and appear as a credit in your next statement.
  • Illini Cash: your refund will be available as additional printing credits for future jobs. The next time you print a document the system will first deduct from your refund credits before deducting from your Illini Cash. You will not see the refund in your Illini Cash balance, and you will not be able to use the refund for other services (cafe credits, vending machines, etc).




Keywords:print refund, Banner, Illini Cash, IlliniCash, printing, printer, print, papercut, computer lab, ACES, ATLAS, LAS, VetMed, Education, Engineering, FAA, Housing, ICS, BNAAC, LER, iSchool, Law, Library, McKinley, Media, UniHigh, Illini Union, transfer, escalate   Doc ID:48867
Owner:Heidi G.Group:University of Illinois Technology Services
Created:2015-03-16 14:55 CSTUpdated:2019-12-11 10:32 CST
Sites:University of Illinois Technology Services
CleanURL:https://answers.uillinois.edu/illinois/printing-refunds
Feedback:  1   1