Canvas Catalog, Learner Frequently Asked Questions

How do I get help with Canvas?

Please see the Student Guide for info on how to get help from:

• Your instructor
• Canvas staff, through a live support chat
• Help articles

Can I earn transcripted credit from the University of Illinois from courses in Canvas?

No, but many courses offer continuing education credits, as well as certificates of completion.

How do I enroll in a Catalog course?

Please see Instructure's guide on how to enroll.

I can't log into my course or I can't access my account. What can I do?

• If this is your first time logging in, please check to make sure you have completed your registration.
• If you have logged in before, try resetting your password.
• If you are still having problems, chat with a Canvas support expert.

Where can I access my certificate of completion?

• If your course or program includes a certificate, you can view and download the certificate when you have completed the course or program. Certificates are issued automatically upon completion and can be viewed at any time.
• Note: When you complete a course or program with a certificate, a link to the certificate will also be emailed to you.
• On the Canvas Catalog Dashboard, click the Completed tab.
• To view the certificate in your web browser, click the View link. To download the certificate, click the Download link.

Who should I contact if there is a problem with course fee payment or if I need a refund?

• For refunds, check with the offering unit.
• For course payment issues, please contact the Canvas Catalog support team at canvascatalog@illinois.edu.