Results: 1–20 of 27

KB User's Guide - Assessment Tab - Existing Questions

From the Questions screen, you may manage the questions you have created. Use up to nine filters to view a precise set of questions. This document will guide you through the functionality on this screen.

• Group: KB User's Guide
• Views this week: 114
• Total views: 37655

ID: 27228

KB User's Guide - Documents Tab - How to Create and Publish a Document

This document explains how to create a new document using the KB Admin Tools.

• Group: KB User's Guide
• Views this week: 241
• Total views: 74687

ID: 5235

KB User's Guide - Topics - The Batch Topic Assignment Tool

This feature allows users to apply or remove individual topics from a set documents, without affecting any other current topic assignments. You may search for a set of documents based on keywords in various fields in the document. Additionally, the ...

• Group: KB User's Guide
• Views this week: 117
• Total views: 77193

ID: 22118

KB User's Guide - Documents Tab - Understanding Document Statuses

This document discusses how each document status is defined.

• Group: KB User's Guide
• Views this week: 146
• Total views: 152716

ID: 5234

KB User's Guide - Documents Tab - Validation Tools

This document explains how to use some of the document validation tools provided in KB Admin Tools for document editing.

• Group: KB User's Guide
• Views this week: 99
• Total views: 38468

ID: 5241

KB User's Guide - Documents Tab - Shared-private (Privately Shared Docs)

This document describes the KB's private share feature and how you can use it to give one-off access to individual internal documents.

• Group: KB User's Guide
• Views this week: 115
• Total views: 41936

ID: 11800

KB User's Guide - Documents Tab - Editing When Review Comments Are Required

This document describes the steps authors need to take when their KB group requires review comments to edit documents.

• Group: KB User's Guide
• Views this week: 118
• Total views: 36804

ID: 105

KB User's Guide - Documents Tab - Document Review Screen Actions

This document will describe the various action buttons that are available on the document review screen along with their functions.

• Group: KB User's Guide
• Views this week: 131
• Total views: 33815

ID: 19000

KB User's Guide - Introduction to the KnowledgeBase Environment

The document provides a high-level overview of how KnowledgeBase (KB) groups spaces are structured and how the different environments relate to each other.

• Group: KB User's Guide
• Views this week: 101
• Total views: 33322

ID: 36806

KB User's Guide - News Tab - News Item Status

This document defines the different states of a News item.

• Group: KB User's Guide
• Views this week: 90
• Total views: 36331

ID: 20879

KB User's Guide - Users Tab - Adding a User

This document explains how to add a user to your KB and grant them permissions consistent with your workflow.

• Group: KB User's Guide
• Views this week: 258
• Total views: 70326

ID: 5338

KB User's Guide - API - Articles

This document provides information in the Articles API for the KnowledgeBase.

• Group: KB User's Guide
• Views this week: 109
• Total views: 43035

ID: 69510

KB User's Guide - Topics Tab - Adding, Editing, and Deleting Topics

A user must have the Topic permissions enable to perform any of the operations in this document. This document will review how to add, edit, and delete topic entries in your KB site. It will also provide an overview of the settings available for ...

• Group: KB User's Guide
• Views this week: 157
• Total views: 57968

ID: 5344

KB User's Guide - Documents Tab - Dual Status in Multiple KB Sites

This document explains the SiteStatus field in the Document Information Table when viewing in KB Admin Tools.

• Group: KB User's Guide
• Views this week: 117
• Total views: 39215

ID: 20690

KB Author Training - Creating a New Document

This document provides background information on the process of creating a new KB document. It also includes a training exercise that demonstrates the document editor's basic functionality. For detailed information about specific aspects of the ...

• Group: KB User's Guide
• Views this week: 166
• Total views: 60386

ID: 23149

KB User's Guide - Documents Tab - Viewing the Document Activity Log

This document describes how to view and understand the activity log for a KB document, which contains the complete record of all changes that have been made to a document over time.

• Group: KB User's Guide
• Views this week: 131
• Total views: 4870

ID: 154907

KB User's Guide - Document Edit Screen Overview

This document provides users of the KnowledgeBase with a general introduction to the new document edit screen. This new interface is available to all groups as of September 18, 2025 and will eventually replace the original edit screen.

• Group: KB User's Guide
• Views this week: 183
• Total views: 9852

ID: 150385

KB User's Guide - Stats Tab - Doc Upkeep All Groups

KB Admins can track document activity of: creation, activation, etc. The Time Frame filter allows you to look at a specific month or a block of time such as a calendar year or a specific quarter of the fiscal year. This document will explain what ...

• Group: KB User's Guide
• Views this week: 51
• Total views: 29461

ID: 36809

KB User's Guide - Topics Tab - Audiences

Working much like a document flag or label, you may associate documents with "audiences" in your KB space. Users can then use audiences to filter for content that pertains to their role in your organization. This document will show you how to ...

• Group: KB User's Guide
• Views this week: 179
• Total views: 43819

ID: 36845

KB User's Guide - Assessment Tab - New Question

This document will show you how to create a new Question for use with the Assessment Module.

• Group: KB User's Guide
• Views this week: 134
• Total views: 42696

ID: 43456