KB User's Guide - Documents Tab - Cloning a Document with the "Save As..." Button
Last updated on 2026-07-08
With the appropriate permissions, the Save As... button allows you to save an existing document as a brand new document, no matter the status of the original document.- Group: KB User's Guide
- Views this week: 39
- Total views: 32460
KB User's Guide - Unique Keywords
Last updated on 2026-07-08
This document explains how to view a list of unique keywords used in your documents in the KB Admin Tools and on the live site.- Group: KB User's Guide
- Views this week: 62
- Total views: 39562
KB User's Guide - KB Site Administrator Responsibilities
Last updated on 2026-07-08
Each KB Site has a designated administrator (admin). These are their responsibilities:- Group: KB User's Guide
- Views this week: 37
- Total views: 33475
KB User's Guide - Documents Tab - Embedding Video
Last updated on 2026-07-08
This document provides information on how videos can be embedded within your KB documents.- Group: KB User's Guide
- Views this week: 255
- Total views: 48091
KB User's Guide - Documents Tab - Shared-private (Privately Shared Docs)
Last updated on 2026-07-20
This document describes the KB's private share feature and how you can use it to give another user one-off access to individual internal documents.- Group: KB User's Guide
- Views this week: 86
- Total views: 45564
KB User Guide - FAQ
Last updated on 2026-07-20
This document addresses many frequently asked questions.- Group: KB User's Guide
- Views this week: 68
- Total views: 55285
KB User's Guide - Documents Tab - Suggest a Document Link: How to disable Suggest a Document links
Last updated on 2026-07-21
Instructions for how to turn off or disable the Suggest a Document links.- Group: KB User's Guide
- Views this week: 69
- Total views: 39075
KB User's Guide - Documents Tab - Custom Classes Requiring Manual Entry
Last updated on 2026-07-24
There are nine custom classes in the KB that do not have a dedicated button in the editor. Users may enter these custom classes anywhere in their document via the source code tool and style them as needed.- Group: KB User's Guide
- Views this week: 70
- Total views: 31117
KB User's Guide - Topics Tab - Create Topic Footers
Last updated on 2026-07-30
This document describes how to set up topic-dependent footers on the Topics tab.- Group: KB User's Guide
- Views this week: 56
- Total views: 39840
KB User's Guide - Documents Tab - Enabling Internal Discussion Feature
Last updated on 2026-08-12
The internal discussion feature allows document users and readers to post comments to individual KnowledgeBase (KB) documents. Please note that this feature will only appear when viewing documents internally on your live site.- Group: KB User's Guide
- Views this week: 77
- Total views: 37956
KB User's Guide - General Info - KB Features
Last updated on 2026-08-12
An introduction to the features of the KnowledgeBase.- Group: KB User's Guide
- Views this week: 58
- Total views: 38469
KB User's Guide - Documents Tab - Request Publishing or Archiving
Last updated on 2026-08-13
This document describes how users without publish rights can send a request to a group admin to have a document published or archived.- Group: KB User's Guide
- Views this week: 117
- Total views: 42867
KB User's Guide - Settings Tab - SEO Description for the Internal and External Sites
Last updated on 2026-08-13
When it comes to optimizing your site for optimal search engine results page (SERP) performance, the content of your internal and/ or external site's search engine optimization (SEO) description are a crucial component that users evaluate when ...- Group: KB User's Guide
- Views this week: 73
- Total views: 35559
KB User's Guide - Embedding Code Snippets in a KB Document
Last updated on 2026-08-13
Use the Code sample feature in the TinyMCE editor to add formatted, syntax-highlighted code to a KB document.- Group: KB User's Guide
- Views this week: 67
- Total views: 1804
KB User's Guide - API - Create Article (POST) [Campus login required]
Last updated on 2026-08-17
This document provides information for creating a new KnowledgeBase (KB) article via API.- Group: KB User's Guide
- Views this week: 2
- Total views: 2
KB User's Guide - General Info - Checking KB Documents for Accessibility
Last updated on 2026-08-17
This document provides information and resources for verifying that the content of your KB documents is accessible for your end users.- Group: KB User's Guide
- Views this week: 100
- Total views: 46633
KB User's Guide - Enabling Semantic Search for Your KB Site(s)
Last updated on 2026-08-17
Learn how to enable the semantic search engine for your KB site.- Group: KB User's Guide
- Views this week: 63
- Total views: 7741
KB User's Guide - Documents Tab - Batch Update
Last updated on 2026-08-18
This document will show how to efficiently update documents. The Batch Update tool options include all fields in the document editor not related to document access.- Group: KB User's Guide
- Views this week: 74
- Total views: 27783
KB User's Guide - Documents Tab - Where To Place <link> Tags
Last updated on 2026-08-18
The TinyMCE editor does not allow <link> tags to be placed in the document body. You may find that tags you are attempting to add are not being saved, or you may see an alert warning that <link> tags previously stored in the doc body ...- Group: KB User's Guide
- Views this week: 30
- Total views: 17562
KB User's Guide - Documents Tab - Dual Status in Multiple KB Sites
Last updated on 2026-08-20
This document explains the SiteStatus field in the Document Information Table when viewing in KB Admin Tools.- Group: KB User's Guide
- Views this week: 91
- Total views: 42301
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