KB User's Guide - Documents Tab - Creating and Using Document Headers and Footers
Last updated on 2024-11-15
The Page header and Page hooter features allow authors to apply predefined headers and footers to their documents using a simple drop-down menu. Users with publish rights can also define new headers and footers or edit existing options using these ...- Group: KB User's Guide
- Views this week: 61
- Total views: 38542
KB User's Guide - Documents Tab - Managing Attachments
Last updated on 2024-10-15
This document describes the different ways you can manage the contents of your document or shared attachment folders.- Group: KB User's Guide
- Views this week: 49
- Total views: 11017
KB User's Guide - Documents Tab - Suggest a Document Link - How to Submit a Suggestion
Last updated on 2024-10-14
The Suggest a document link allows users to submit requests for new documentation.- Group: KB User's Guide
- Views this week: 79
- Total views: 44227
KB User's Guide - General Info - Site-Level Vs. Document-Level Feedback
Last updated on 2024-10-14
This document describes the difference between site-level and document-level feedback forms available to end users, including how related notifications are routed.- Group: KB User's Guide
- Views this week: 61
- Total views: 29390
KB User's Guide - Settings Tab - "Hide Restricted Documents from Search" Setting
Last updated on 2024-10-14
This document explains how to hide restricted documents from internal live site search results.- Group: KB User's Guide
- Views this week: 51
- Total views: 33053
KB User's Guide - Settings Tab - Google Analytics
Last updated on 2024-10-01
Tracking the use of your Knowledge Base space is important to knowing what your users are accessing and to be aware of top documents and site visitor behaviors. This document will walk you through the process of setting up the analytics within your ...- Group: KB User's Guide
- Views this week: 62
- Total views: 42445
KB User's Guide - Topics Tab - Introduction to the Topics Tree
Last updated on 2024-09-30
This document provides an overview of the topics tree in the KB Admin Tools, which is found under the Topics tab.- Group: KB User's Guide
- Views this week: 68
- Total views: 40982
KB User's Guide - Settings Tab - Blocking IP Addresses
Last updated on 2024-08-27
This document describes how to block specific device IP addresses and IP ranges and prevent them from accessing your KB sites. This is useful if you notice that certain IP addresses are generating spam or performing a large number of irregular ...- Group: KB User's Guide
- Views this week: 29
- Total views: 4582
KB User's Guide - Advanced HTML - Create a list of featured links
Last updated on 2024-08-20
Add a group of links in a two column card-style layout within the flow of your document or as their own content module on a custom homepage.- Group: KB User's Guide
- Views this week: 49
- Total views: 12790
KB User's Guide - Settings Tab - Site Footers
Last updated on 2024-08-13
This document explains how you can customize the footer that displays on your internal and external live sites from the Settings tab.- Group: KB User's Guide
- Views this week: 46
- Total views: 9687
KB User's Guide - General Info - Topics Search on the Live Sites
Last updated on 2024-08-13
This document describes how the topic dropdown affects the search functionality on the live sites.- Group: KB User's Guide
- Views this week: 37
- Total views: 34362
KB User's Guide - General Info - KnowledgeBase Search Tips
Last updated on 2024-08-13
This document gives an overview of how to effectively use the Search function in the KB Live Site(s).- Group: KB User's Guide
- Views this week: 37
- Total views: 32327
KB User's Guide - Settings Tab - Edit This Page button
Last updated on 2024-08-13
After publishing a document to your Internal KB site, an Edit this page button appears on the upper right of the document of the live site. This button can act as a shortcut to the KB Admin Tools. This document will show admins how to adjust this ...- Group: KB User's Guide
- Views this week: 51
- Total views: 33253
KB User's Guide - Settings Tab - Customizing Live Site Messages
Last updated on 2024-08-13
Admins and Users who have permissions to access the Settings tab may customize messages for your KB site, such as those shown to users after they perform searches or try to access a document that is unavailable. This document will walk you through ...- Group: KB User's Guide
- Views this week: 49
- Total views: 31295
2024 KnowledgeBase (KB) User Group Meeting
Last updated on 2024-08-12
Our annual KB User Group Meeting will take place the week of July 29-August 2, 2024. We will host a week of virtual sessions spanning a range of topics related to the KB, including content strategy, accessibility, process improvements, and more.- Group: KB User's Guide
- Views this week: 47
- Total views: 17374
KB User's Guide - General Info - How to Create Accessible Documents
Last updated on 2024-07-24
This documents will go over several of the different methods and standards used to make written documentation as accessible as possible.- Group: KB User's Guide
- Views this week: 84
- Total views: 23350
KB User's Guide - API - Connecting to the Internal API [Campus login required]
Last updated on 2024-07-10
This document describes the process to authenticate and connect to a site's internal API, which allows you to make GET requests to access internal KB content available to your site.- Group: KB User's Guide
- Views this week: 0
- Total views: 9
KB User's Guide - Settings Tab - Enable the Email Listener Form
Last updated on 2024-06-07
This document describes how to add an optional form to your KB live site that can be used by end users to submit questions or issues to a specified support address.- Group: KB User's Guide
- Views this week: 41
- Total views: 29530
KB User's Guide - Sensitive and Restricted Data Policy
Last updated on 2024-06-03
The following document outlines the Knowledgebase policy regarding sensitive, restricted, and internally protected data.- Group: KB User's Guide
- Views this week: 47
- Total views: 11653
KB User's Guide - Documents Tab - Left Navigation Bar Links
Last updated on 2024-05-06
Menu items on the left-hand side of the Documents Tab in KB Admin Tools- Group: KB User's Guide
- Views this week: 51
- Total views: 61630
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