KB User's Guide - Topics Tab - Create Topic Footers
Last updated on 2023-07-27
This document describes how to set up topic-dependent footers on the Topics tab.- Group: KB User's Guide
- Views this week: 67
- Total views: 27841
KB User's Guide - Documents Tab - Reference a Collection of Documents with a single URL
Last updated on 2023-07-27
This document will show you how to efficiently reference a collection of documents with a single URL.- Group: KB User's Guide
- Views this week: 56
- Total views: 33231
KB User's Guide - Documents Tab - Image Guidelines
Last updated on 2023-07-25
This document explains guidelines for images included in your KB documents, including standards for formatting, sizing, and displaying as well as recommended naming conventions.- Group: KB User's Guide
- Views this week: 254
- Total views: 50263
KB User's Guide - General Info - Subscribe to Changes
Last updated on 2023-07-24
The following explains how to receive an email notification whenever a change is made to a document.- Group: KB User's Guide
- Views this week: 66
- Total views: 27690
KB User's Guide - General Info - Embedding KB Content in Another Website
Last updated on 2023-07-24
This document explains the use case and approach for embedding KB content into an external (i.e. non-KB) website or web-based application that your organization manages.- Group: KB User's Guide
- Views this week: 49
- Total views: 21289
KB User's Guide - Documents Tab - Manually Enterable KB Custom classes
Last updated on 2023-07-24
There are nine custom classes in the KB that do not have a dedicated button in the editor. Users may enter these custom classes anywhere in their document via the source code tool and style them as needed.- Group: KB User's Guide
- Views this week: 57
- Total views: 20549
KB User's Guide - Documents Tab - Purging Content in Trash Queue Documents
Last updated on 2023-07-24
Once a document has been deleted (e.g. moved into the Trash queue) only someone with "Publish" rights can Purge the document content. This document explains how to Purge a document found in the Trash queue and will tell you what becomes of that ...- Group: KB User's Guide
- Views this week: 78
- Total views: 31962
KB User's Guide - Home Tab - Upload Profile Photo
Last updated on 2023-07-13
Help your colleagues match a name to a face by uploading a profile photo. This document will show you how to upload a photo that you have in your files or that is accessible by a url.- Group: KB User's Guide
- Views this week: 89
- Total views: 32121
KB User's Guide - Contact the KB Team
Last updated on 2023-07-13
The KnowledgeBase (KB) team's standard support hours are Monday-Friday 9:00 a.m. to 5:00 p.m..- Group: KB User's Guide
- Views this week: 52
- Total views: 11289
KB User's Guide - Assessment Tab - Existing Questions
Last updated on 2023-07-13
From the Questions screen, you may manage the questions you have created. Use up to nine filters to view a precise set of questions. This document will guide you through the functionality on this screen.- Group: KB User's Guide
- Views this week: 57
- Total views: 28267
KB User's Guide - Documents Tab - Display an Image link
Last updated on 2023-07-05
KB Admins may want to provide a link of an image file (e.g. JPG, PNG, etc), as opposed to embedding the image into their document. This way, space on the page is not used and the User may download the image, if they wish. This document shows you ...- Group: KB User's Guide
- Views this week: 67
- Total views: 26463
KB User's Guide - Documents Tab - Pasting from Microsoft Office or Google Docs
Last updated on 2023-06-30
This document explains considerations for pasting content from Microsoft Office or Google Docs into the KB.- Group: KB User's Guide
- Views this week: 62
- Total views: 30422
KB User's Guide - General Info - View Your Institution Sitemap
Last updated on 2023-06-30
Search engine web crawlers read your Institution's site map (and consequently its content) to intelligently crawl your site. It provides valuable metadata associated with the KB documents listed in that sitemap. Metadata is information about a KB ...- Group: KB User's Guide
- Views this week: 67
- Total views: 28234
KB User's Guide - News Tab - News Item Status
Last updated on 2023-06-30
This document defines the different states of a News item.- Group: KB User's Guide
- Views this week: 75
- Total views: 26915
KB User's Guide - Documents Tab - ImportHTML button
Last updated on 2023-06-29
This document will show you how to use the ImportHTML button.- Group: KB User's Guide
- Views this week: 48
- Total views: 214887
KB User's Guide - Settings Tab - Displaying KB Pre-defined Features via Side Module Links
Last updated on 2023-06-27
This document will go into detail on how to display links to the Site-level Feedback Form, Topics Map, Keyword Index, Site Glossary, Assessment page, and Dropbox page as Side Module Links.- Group: KB User's Guide
- Views this week: 60
- Total views: 27731
KB User's Guide - Settings Tab - Document Expiration Period
Last updated on 2023-06-26
This document discusses what the Document Expiration Period is, the default expiration period and how you can change it to suit your KB Group's needs.- Group: KB User's Guide
- Views this week: 59
- Total views: 26814
KB User's Guide - News Tab - Searching for News Items
Last updated on 2023-06-16
This document explains how to search within KB Admin Tools for posted news items.- Group: KB User's Guide
- Views this week: 66
- Total views: 28162
KB User's Guide - General Info - Highlighting in the Live Sites and in the KB Admin Tools
Last updated on 2023-06-15
This document will discuss how to highlight a single document within a list of document results either in the Live Sites or in the KB Admin Tools. We will also discuss how your search terms in the in the live document can be highlighted /or have ...- Group: KB User's Guide
- Views this week: 39
- Total views: 27649
KB User's Guide - Home Tab - Updating Your Default KB Group Space via the Home Tab
Last updated on 2023-06-15
When you open the KB Admin Tools, it can open up to the KB Group of your choice. This document will show you how to change your default KB Group setting.- Group: KB User's Guide
- Views this week: 63
- Total views: 29794
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